Customer Service Java Developer

Career Objective

Seeking a challenging position in an IT Organization where I could add my knowledge and skills for the growth of the organization.

Profile Summary

A detail oriented and multitasking professional with exceptional coding techniques with Master of Science degree in Computer Science.

Comprehensive knowledge of primary development languages for instance Java, spring, C, C++, C#, SQL, HTML and special talent of writing highly competent programs.

Deep understanding of software development process and considerable experience in developing critical solutions.

Ability to understand and implement complex application systems and great experience of their troubleshooting.

Supportive and enthusiastic team player dedicated to streamlining processes and efficiently resolving project issues.

Technology Expertise

Operating Systems

Unix, Windows

Databases

MS-SQL, MySQL, SQLite, MS-Access

Programming

Java, C, C++, C#, .net Android SDK, SQL

Web Technologies

HTML5, HTML, JavaScript, JSP, Spring, Scala, Servlets, XML, CSS

Bug Tracking

Siebel Help Desk

Authoring Tools

Eclipse

Personal Qualities

Strong team player with Exceptional leadership and presentation skills.

Very strong written and verbal Communication skills.

Ability to produce best results in pressure situations.

Academia

Master of Science: Computer Science, Fremont, CA, United States of America – 2015-2016

Key Projects:

oKnowledge Management Systems.

oPERFORMING TABLESPACE POINT-IN-TIME RECOVERY THROUGH RMAN.

oSchool Management System.

oResearch on Apple Medical Research Kit.

Course Work

oSoftware Engineering and Hardware Systems, Distributed Computing, Networks and Databases

oJava and Visual Basic Software Design courses C, C++, C#, HTML, PL/SQL, ASP

oCommunications and English

Bachelor of Science: Computer Science, Hyderabad, India - 2014

Course Work

oProgramming languages (C, C++, JAVA), Scripting languages (Linux), Databases (Oracle, MySQL),

oComputer Organization, Computer Networks, Digital Logic Design, Operating System, Network Security

oAd-hoc & Sensor Networks, Web Services, Web Technologies, Software Testing Methodologies, Compiler Design.

o

Professional Experience

Developer, Smart IMS- Everyday health, Plainsboro, NJ- Jan 2016 – Till date

Worked on java.

Developed java beans and business objects based on Java design principles.

Designed GUI screens using JSP.

Involved in junit testing for testing of units of classes, methods, etc.

Used restful web services for the objects of the application.

Front end validation by JavaScript, JQuery and AJAX.

Involved in unit testing.

Installing and Configuration Web logic server.

Taken care of deployment in Linux and windows systems.

Writing PL/SQL queries. DB data comparison.

Customer Service Executive in Operations, TATA Business Support Services Limited, India - 07/2014 to12/2014

Resolve customer complaints and concerns with strong verbal and negotiation skills.

Excellent interpersonal skills, maintain composure and patience in face of difficult customer situations.

Processed an average of 90 inbound and outbound technical support calls. Support customers with online

billing and account issues.

Provide Training for new employees and guide them on organization protocols clearly and efficiently.

Communicate and resolve challenging issues with senior team support while maintaining positive rapport with customer.

Identified opportunities to up sell product and services.

Assist in documentation of common processes, best practices for both support staff and end-users.

Academic Projects

Project 1: Jr. Java developer, BSNL Telecommunications, Hyderabad -12/2013 to 06/2014

Android Mobile Application to help out users for an easy conversion of Text messages to Voice and detect Voice and convert to Textmessages.

Reduce time consumed for typing and reading messages by converting Text to Voice and Voice to Text

Robust design, which is applicable for variety of android phones

Easily portable, Secure, accurate and high performance application.

Maintained complete database of all the messages and the numbers which are stored.

Technology : JDK, JavaScript, Android SDK, Eclipse and SQlite database

Project 2: Jr. Java developer, Knowledge Management System, Hyderabad -07/2013 to 12/2013

System for storing, managing the knowledge in an organization, and dissemination of information.

Enable users to readily access the organization base of facts, source of information and solutions.

The application helps for sharing information and users can post queries and other users can respond with solutions

System has administration approvals forthe information that is to be shared.

Technology: Java, MS-Access

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