Operations Manager
Resume:
JOSEPH V. TERRITO JR.
Erie, PA 16509 **********@**.***
A highly motivated and dependable professional is seeking a Director of Operations position within an organization which would allow the opportunity to contribute to the growth, profitability, and success of an organization while also providing an avenue for professional advancement. An effective manager capable of working with diverse groups of people, and the ability to motivate and inspire others. Able to meet tight deadlines and provide high quality work in high stress environments. A proven leader who appreciates the importance of teamwork to achieve organizational success.
PROFESSIONAL SKILLS
Exceptional Organizational, Verbal, and Written Communication Skills
Management, Supervisory, and Team Building Skills
Able to Research, Analyze, and Interpret Complex Data
Marketing, Budget Forecasting and Planning
Knowledge of Computer Programs, Software, and Applications
Understanding of HIPPA, Safety, and OSHA Regulations
Excellent Customer Service and Vendor Relations Skills
Experience in Health Care Regulations, Government Regulations, and Laboratory Regulations
Coordination, Development, Implementation, and Maintenance of Policy and Procedures
PROFESSIONAL EXPERIENCE
GRIFOLS ERIE, PA
Center Manager Feb 8, 2015 – Present
Responsible for meeting quarterly goals, staffing/hours per labor efficiency standards/cost per liter (CPL) targets and Quality key performance indicators (KPI) goals.
Create appropriate organizational environment and value systems which stimulate the morale and productivity of the work force and its leadership.
Operates the center and manages employees and operations to the highest standard of ethics and integrity.
Manages staff to ensure that training and quality goals are met and to implement operational changes and maximize center efficiency.
Directs and manages employees.
Monitor and evaluate operations. Develop action plans to maximize center efficiency and supervise the implementation of process improvements.
Manages headcount to provide for efficient staffing through high and low production intervals, providing accurate and timely projections to regional management team in advance of cyclical and seasonal or situational spikes.
Accountable for the direction of all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel records.
2066 Devon Lane Page 2-210-***-****
Erie, PA 16509 **********@**.***
PROFESSIONAL EXPERIENCE CONTINUIED:
METAMARK GENETICS INC. Augusta, GA 2008 2015
Director of Lab Operations
Responsible for the operations at 3 laboratory sites. (Augusta, GA Cambridge, MA Collegeville, PA)
Supervision of personnel, ensuring effective management and delivery of diagnostic pathology services
Developed, secured approval for, and administered capital and operating budgets of over 12 million dollars
Oversaw development, evaluated effectiveness, and directed implementation of new technical procedures
Assisted in the development of departmental in-service training programs
Reviewed problems or incidents affecting efficient and safe operation of Metamark Genetics reference labs
Interviewing, hiring, supervision,evaluation, disciplinary actions, and discharge of employees
Oversaw development and maintenance of quality control programs
Planning and direct administration, the effective management and delivery of diagnostic pathology services in accordance with all regulatory agency standards
Recommendation and securing approval of major capital expense items, initiating bidding process with vendors and, upon approval, awarded bids
Prepared and maintained a variety of operational records concerning performed procedures, charges, expenditures, supply usage and so forth
Maintained cooperative working relationships with a variety of personnel and physicians in order to resolve problems and to enhance smooth and effective delivery of patient services
CATHOLIC HEALTH SYSTEM – Buffalo, NY 1999 2007
Outreach Services Manager, (2001 2007)
Hired, trained, scheduled, evaluated, and counseled 67 full and part-time employees
Responsible for the maintenance and operations of 16 Patient Service Centers and Home Phlebotomy Program
Managed annual operating budget of 2.7 million dollars
Implemented Policy/Procedure manual for the Laboratory Outreach Department
Developed the Home Phlebotomy Program to include: nursing homes, Design and implementation of “Super Center”
Medical Necessity (INFO-X), HealtheNet, and SOFT LIS trainer for all Laboratory PSC staff
Proficient use of the SOFT Laboratory Information System, MS Office, Windows 98, and XP, MS4 Registration System, and the SMS Patient Registration System
CATHOLIC HEALTH SYSTEM – Buffalo, NY (con’t) 1999 2007
L.I.S. User Liaison, (1999 2001) *Promoted
Developed, coordinated, and supported the SOFT Laboratory Information System
L.I.S. Trainer for all sections of the CHS Laboratory
Developed technical user manual for L.I.S. training program
Resource liaison for Support Services staff
2066 Devon Lane Page 3-210-***-****
Erie, PA 16509 **********@**.***
PROFESSIONAL EXPERIENCE CONTINUIED:
MERCY HOSPITAL LABORATORY – Buffalo, NY 1993 1999
Support Services Supervisor
Created, directed, supervised, and coordinated the Laboratory Support Services Department
Hired, trained, scheduled, evaluated, and counseled 47 full and part time employees
Responsible for the management of department and annual FTE Budget of $722,000
Ensured the efficient operation of 12 Patient Service Centers, and the Home Phlebotomy Program
EDUCATION:
CORNELL UNIVERSITY, Ithaca, New York, (1993-1995)
Supervisory Studies
DYNAMIC DIMENSIONS INTERNATIONAL, DDI
Supervisory/Management Skills
COMMUNITY COLLEGE OF THE AIR FORCE, (1982-1984)
Medical Laboratory Technology
MILITARY SERVICE:
UNITED STATES AIR FORCE, (1982-1986)
Honorable Discharge
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