Customer Service Office
Resume:
ALICIA CONTRERAS
*******************@*****.*** • 310-***-****
Introduction
I am a self-starter with a positive attitude who works efficiently and strives to be a team player. Supportive and straight forward that builds trust and fairness accompanied by resourcefulness and the ability to multitask. My work experience has been in Medical, Private, School and Retail Industry.
Administrative & Management
Performed administrative and secretarial duties for Private practice and multi-doctor practice
Coordinated and managed daily office priorities with staff members and physicians
Scheduled professional and personal calendar which may have included travel, hotel and car reservations
Conducted staff recruitment, counseling, performance evaluations and dismissals
Maintained accurate, up-to-date confidential employee files work history, reviews, absenteeism, time sheets and worked with the payroll company
Handled physicians DEA, medical license and completed credentialing forms for hospitals, surgery centers and insurance companies
Negotiated contracts and/or fee for service contracts with Work Compensations, HMO, Medicare and Private Industry Insurance Companies
Coordinated monthly staff meetings to discuss safety guidelines and ways to improve office needs
Supervised staff, intern, and provided additional training sessions for improvements
Troubleshoot and resolved problems. Maintained staff disputes and handled customer complaints
Oversaw daily functions. Developed and implemented job descriptions, improvements and cross train employees to improve office functions
Associated with general accounting functions and handled accounts payable and receivables
Provided telephone support, filing and covered staff positions to maintain smooth office flow
Handled petty cash, daily bank deposits and monthly reconciliation with Quicken software
Super user for Greenway electronic medical records
Familiar with various (EMR) or (EHR) software
Customer Service, Billing and Surgical Scheduler
Handled customer service and relations duties
Ability to handled high volume calls in a fast paced environment and able to maintain composure
managed customer relations and provided exemplary service to all patients, customer and staff
Billed patients insurance, check status of payment and provided additional records as needed
Ability to audit patient accounts and determine patient financial responsibility
Obtained authorization for insurance for
office, diagnostic, lab and/or surgeries as needed
Scheduled, confirmed office and diagnostic appointments with patients and/or clients
Scheduled surgeries at hospitals and surgery centers
Prepared patients with surgical and diagnostic instructions as well as location information
Skills & Capabilities
Word processing and typing
Data entry, filing and archiving
Office equipment operations and resolutions
Familiar with ICD-9, ID-10 and CPT coding
Knowledge of HIPPA and medical records privacy
Patient In-Take/Historian both manual or by EMR
Ordered medical, surgical and office supplies
Microsoft Word, Excel & Outlook
Work History
January 2011 - May 2016 - Office Manager
Alliance Digestive Disease Consultants - Pasadena, CA
Contact Person: Monica Sanfilippo 818-***-****
August 2009 - July 2010 - Attendance Clerk & Dispatch
Globe Unified School District
Contact Person: Noelle Anderson 928-***-****
June 2007 - April 2008 - Office Manager
Los Angeles Orthopedic Institute - Office Manager
Contact Person: Farah Arya - 818-***-****
August 2005 - April 2008 - Office Administrator
Ian Armstrong, M.D.
Contact Person: Ian Armstrong, M.D. - 310-***-****
May 1999 - July 2005
Todd H. Lanman, M.D. - Office Administrator
Contact: Todd H. Lanman, M.D. - 310-***-****
October 1991 - 1994 & 1996 - 1999
Clinical & Surgical Coordinator
Earle E. Crandall, M.D.
Contact Person: Arlette Crandall - 310-***-****
Contact this candidate