Manager/Bill Collector

NINA RICHARDSON

********@*****.***

**-** *** ** ******* NY 11361

516-***-****

PROFESSIONAL SUMMARY

Highly creative Accounts Receivables Clerk with over 10 years experience in accounting and finance. Result oriented and solution focused professional. Very strong collection background self-motivated with excellent communication skills understands and follows FDCPA.

EDUCATION /LOCKPORT HIGH SCHOOL

Graduated 2001 / High School Diploma

EXPERIENCE

IR RECOVERY / CORAL SPRINGS, FL

Collection manager April 2015 -Current

Investigated customers to find solutions for repayments on returned checks, with customers via phone, email, or letter. Responsible for hiring, training and terminating collection agents. Provided and wrote scripts to use during calls. Resolved complaint and order issues. Monitored collection calls for agent development. Overseen collection floor of 10 collectors analyzed data, compiled and print daily reports on overall customer and management satisfaction. Isolate and identified areas of needed improvement, trained agents on how to adequately address problems. Pushed collection floor to achieve daily goals, was also responsible for payment processing. Worked with Billing Tree ran daily payments notified agents of returned payments and assisted in recollecting the funds.

ZFN & Associates Boca Raton FL

Accounts Receivable rep January 2012 – May 2016

Collect payments on past due accounts primarily retail credit card accounts, located customers utilizing credit bureau information, background checks, loan documents,Accurint and Nexius Lexius. Verified all customer information formulated payment arrangements based on their income. Report satisfied debts to credit bureaus. Followed Federal and State Laws in accordance with FDCPA, printed reports for management, purge records from deceased customers.

NORTHSTAR LOCATION SERVICES / BUFFALO NY

BILL COLLECTOR / JUNE 2005 – DEC 2012

Worked in Pre-Legal Department on Bank of America Credit Cards contacted customers on delinquent accounts, prior to suit within the guidelines of FDCPA. Setup arrangements to settle accounts was mediator between Bank of America and customer, spoke personally with attorneys and assisted specifically in Chapter 13 bankruptcy settlements.

SKILLS

Excellent communication and negotiation skills

Advanced computer profiency (both pc and mac)

Ability to remain calm in stressful situations patience and understanding to be persuasive, persistent, and firm

Good interpersonal skills, maturity, honesty, integrity and strong sense of ethics