Office Administrator
Resume:
Annette Lathbridge
Ilford, Essex,
IG3 9YB
Mobile: 079********
Email: *************@***.**.**
Personal Profile
A talented and diligent individual, with four years’ experience in office administration who has the ability to work in a fast paced pressurised office environment and is highly proficient in working with social media channels to produce and maintain content for businesses. She has an excellent work ethic and phone manner and thrives in challenging situations and is able to establish good working relationships with colleagues and clients.
Skills
Highly proficient with Microsoft Office Packages (Word, Excel, Outlook and Power Point).
Possesses a highly organised and proactive work ethic.
Possesses strong interpersonal skills and an excellent phone manner.
Possesses a friendly, approachable demeanour and attitude.
Able to work under pressure within a team and use initiative.
Possesses excellent written and verbal communication skills.
Is tactful when solving issues.
Able to maintain and develop new content for social media in coordination with business objectives to optimize product awareness.
Able to maintain and update records on data systems.
Can prioritise and handle multiple tasks while meeting deadlines.
Employment History
Nov 2014 - Present Office Administrator for Fashion Retailer Warehouse
Managing the front office dealing with face to face and email enquiries, regarding Warehouse
First point of contact for telephone enquiries, answering incoming calls and taking accurate messages.
Provide administration support to members of staff.
Manage the diary and travel arrangements of my supervising manager.
Scheduling meetings, creating agendas and taking minutes.
Typing and proof reading reports, memos or letters for office management.
Maintaining and updating database records of Warehouse store card holders.
Processing concession invoices.
Review weekly sales of garments.
Organise weekly conference call meetings regarding company sales targets.
Researched and implemented new ideas to increase sales targets.
Oct 2011- July 2014 Office Administrator Alif Tutorial College
First point of contact for all college enquires.
Greeted members of staff and visitors in a professional manner.
Monitored the college e-mail inbox, dealing with course bookings and course queries either by e-mail or phone
Responsible for producing and filming short promotional videos about the college for Alif’s social media, regularly updated and created social media content through Facebook, Twitter, Instagram and LinkedIn for college website.
Greeted members of staff and visitors in a professional manner.
Booking travel for members of staff
Distributed post to colleagues.
Processing student application forms.
Updated student records.
Processed invoices.
Responsible for organizing lectures, talks and open day events for Alif’s Tutorial College.
Arranged invitations, guest lists and guest speakers
Responsible for search engine optimisation for the college.
Responsible for the prep and organisation of meetings and presentations using power point slides.
Maintained effective relations with faculty, students, community, and other educational institutions.
Provided administrative support to academic team of lecturers and tutors.
Organising travel arrangements for staff.
Updated advertising for college and renewed online jobs
Drafting and interpreting regulations and dealing with queries and compliant procedures.
Writing and distribution of welcome packages for new students who joined the college.
Posted promotional events about the college on Twitter, creating a rapport with followers which resulted in an increase in enquiries and bookings for the college.
Set up -up meeting rooms and ordered food and beverages
Jan 2011 – Oct 2011: Instigate Productions Administrator
Managing the front office dealing with face to face, telephone and email enquiries.
First point of contact for enquires, answering incoming calls and taking accurate messages.
Manage the diary and travel arrangements of supervisors.
Greeted members of staff and visitors.
Responsible for creating promotional content for instigate’s social media channels.
Regularly monitored and researched concepts for new television shows.
Maintained and updated social media content for instigate’s website using Facebook, LinkedIn and Instagram.
Effectively monitored and maintained footage used for projects.
Provided general administration support to members of staff.
Prepared refreshments and catering for meeting rooms when required.
Typed and proof read reports, memos or letters for office management
Ordered office supplies.
Photocopying, scanning, filing and carrying out other administration duties as and when required.
Organised meeting rooms.
Scheduling appointments on behalf of clients as and when required.
Dealing with queries both internally and externally.
Taking minutes for staff meetings.
Sept 2009 – Nov 2010 The Edit Store Post-Production Receptionist
Responsible for screening and transferring calls to members of staff.
Monitored stationary and kitchen supplies
Provided general administration support to members of staff.
Typed reports and correspondences from dictation and hand written notes.
Photocopying documents.
Sending out packages via couriers.
Booking travel arrangements for clients.
Responsible for the prep and organisation of the day, including printing documents, setting up meeting rooms and ordering food and beverages for clients and staff.
Ordering and maintaining stationary supplies for office.
Organised meeting rooms.
Provided courteous and knowledgeable responses to information requests.
Taking minutes for staff meetings.
Education
2007-2010 BA Hons Film and Video
References: Available on request
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