Customer Service Representative

*** **** ******, ********, ** ***** H: 762-***-**** C: 706-***-**** ********@*****.***

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Active listening skills Strong organizational skills

Customer service experience Energetic work attitude

Seasoned in conflict resolution Telephone inquiries specialist

Accomplishments

Customer Assistance

Worked with company systems and diligently completed all assigned tasks, working

overtime as needed.

Computed Data Reports

Provided required weekly, monthly and quarterly reports of client track records.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Work Experience

Deli Associate Nov 2015 to Present

Winn Dixie

Deli Clerks are responsible for preparing, slicing, wrapping, weighing, pricing, and merchandising the department's deli products. Deli products include deli meats, cheeses, salads, sandwiches, dips, gourmet and hot case items.

Secretary/Consultant

Phenix City Court Referral – Phenix City, AL Feb 2015 to June 2016

Performed clerical duties to include telephone reception, filing, and copying, etc.

Internet Customer Service Rep. May 2015 to Sept 2015

Afni – Opelika, AL

Internet navigation skills

Identify customer needs

Help the customer find the right product or service that best fits his/her needs

Review and update activity on accounts

Customer Care Rep. I Jan 2014 to Oct 2014

WellPoint - Columbus, GA

Guaranteed positive customer experiences and resolved all customer complaints.

Resolved product/policy issues and shared benefits of new technology.

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail

and fax.

ACT Test Proctor Oct 2009 to Oct 2010

Chattahoochee Valley Community College - Phenix City, AL

- Assisted the administrator in various tasks. Monitored and provided guidance to those

students taking the exam. Greeted candidates, checked identifications, provided tests,

collected results.

Records Clerk(Graduate); ACT COMPASS Test/ESL Administrator; Computer Lab

Assistant Nov 2006 to Aug 2010

Troy University - Phenix City, AL

-Records Clerk (Graduate) October 2007 – August 2010 / Served as acting supervisor (August 2008 – November 2008)

-Document Imaging Certificate (July 2010) / Troy University Reward Caller Award (April 2009)

-Training: Customer Service & Harassment Prevention

-Performed clerical skills (telephone reception, filing, copying, imaging)

-Experience processing registration for students to include: Adds/Drops/Withdrawals/ Skill in dual enrollment/Assisting international students

-Coordinated, scheduled, and administered COMPASS test and ESL(English as Second Language) test. Advised placement of students in proper courses. Verified room specifications, greeted candidates, checked identifications, provided test instructions, collected tests, developed reports

-Performed purchasing procedures to include purchase orders, purchase requisitions, balancing budgets

-Provide individualized academic technology assistance to faculty, staff, and students via phone, e-mail, and fax

-Executed repair of hardware and software, printers, fax machines, copiers, etc.

-Assigned job tasks through the use of help desk software (ReactorHelp; GET IT)

-Actively assisted in the creation of handouts that explained the use of Troy University's Blackboard, WebExpress, WebMail systems etc.

Educational Background

Master of Science in Business Administration, General Management

August 2006 – May 2008 Troy University in Phenix City, AL

Bachelor of Science in Business Administration, Psychology

August 2005 – December 2009 Troy University in Phenix City, AL

- Chancellor's Honor List 2009

Bachelor of Science in Business Administration, Information Systems

August 2003– December 2005 Troy University in Phenix City, AL

Associate of Science, General Studies

Chattahochee Valley Community College - Phenix City, AL, US

May 2001 – August 2003

Chattahoochee Valley Community College in Phenix City, AL

- Phi Theta Kappa President (2002) & Secretary Oct 2001 – Aug 2003

- Student Government Association 2002-2003

- Science & Math Club Secretary 2003

- National Dean's List June 2002

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