Customer Service Management

ANGELA ROBERTSON

**** ******** ******* ***** ***** 832-***-****, 713-***-**** *****************@*****.***

OBJECTIVE

An entry-level position working with the mentally challenged. Over 20 years in management for the mental field. Therefore I’m Seeking a position in an office environment, where there is a need for a variety of office management tasks including – computer knowledge, organizational abilities, business intelligence and database program use.”

EDUCATION

Bachelor of Business Administration

American Intercontinental university

September 29, 2016

Major: Entrepreneur

Minor: Business

[Related course work: Personnel management, business management, business ethics, business law, macroeconomics, statistics, marketing, and sales.]

SKILLS & ABILITIES

[Management]

Maintained records of residents behavior, conditions, progress, and problems

Took and recorded vital signs

Assisted mentally challenged residents with their daily life activities in a group home setting

Administered medication and provided companionship

Maintained confidentiality of medical information according to HIPAA rules and regulations, following all standards rules, regulations, procedures, practices, instructions, and guidelines

Over 20 years of health care support/provider, medical records, preparing monthly food menu working as a customer service representative, receptionist, clerical, filing and phone experience

Computer Skills:

Typing 40 words per minutes

Apple or Macintosh computers

Email software

Internet browser

Presentation software, spreadsheet software and WordPerfect, etc.

Followed all standards, rules, regulations, procedures, guidelines, directions and codes to ensure compliance, efficiency, quality service also customer’s retention and satisfaction.

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