Manager Sap

EXECUTIVE SUMMARY

Strong experience in SAP BASIS and SAP Solution Manager. Competent in SAP Systems, has experience in the installation and configuration of different SAP and non-SAP Systems. Knowledgeable in ABAP, Java and Dual Stack systems, SAP Archiving, SAP System Refresh and SAP Interfaces. Has installation experience on BOBJ (Business Objects). Proficient in Windows, AIX, HP-UX, RedHat, Fedora Core and SUSE Linux operating systems. Database skills include Informix, Oracle, Microsoft SQL, DB2, MySQL and PostgreSQL. Programming skills include C/C++, basic COBOL, Php, Javascript, autoit, UNIX scripting and HTML web publishing. Works efficiently and smartly with the project and/or team members, managing own areas of responsibility to the satisfaction of the project manager/team members. Maintains professionalism and work ethics. Highly self-motivated and goal-oriented committed to pursuing a long-term career in SAP.

AREA OF SPECIALIZATION

SAP BASIS ; SAP Solution Manager

WORK EXPERIENCE

HP Philippines

January 22, 2014 – present

HP provides strategy, transformation, implementation and management of custom, industry, packaged, and enterprise applications. Offer services embracing all of the leading Enterprise Applications solutions and assisting clients where they most need help. Supports more than 1 million applications worldwide using balanced, global delivery model to drive down costs while reducing risk. Design applications for lower TCO over their lifetime. And has a proven track record, meeting or exceeding service levels 98 percent of the time.

Solution Manager SME

Performs Solution Manager basis tasks such as Installation of Wily Introscope, Diagnostic agents, System Preparation, Basic Configuration and Managed Systems setup.

Implement Solution Manager functionalities such as ChaRM, Solution Implementation and Technical Monitoring.

Involved in the design, build and testing of different ChaRM processes and/or functionalities in scope for the ChaRM release

Involved in the setup of Technical and PI Monitoring functionalities.

Involved in the design, implementation and troubleshooting of managed objects for in-scope PI systems.

Involved in the design and implementation of SAP Solution Manager Solution Implementation functionality.

Coca-Cola Far East Limited

February 20, 2012 – December 31, 2013

The Coca-Cola Company is the world's largest beverage company and is the leading producer and marketer of soft drinks and other ready-to-drink beverages. The company sells concentrate and beverage bases to bottling partners whom in turn, package them as finished products and distribute them to customers for sale to consumers.

SAP BASIS Specialist

Performs vendor management activities and ensures that SLAs and quality support expectations are met.

Provides Level 3 Production Support for business applications or infrastructure to the Coca Cola Company/Bottler associates or third parties in order to maintain their productivity level

Performs SAP Basis System Administrator roles such as System Monitoring, System Fix and System Capacity Planning for the SAP Systems and Bolt-ons connected to each system.

Involved in Incident Management. Investigates and resolves technical issues/incidents raised by end-users.

Administers Solution Manager system to enable collection of relevant infrastructure alerts and reports

Performs problem and trend analysis to identify and correct repetitive problems and increase overall system availability using defined processes, procedures and tool sets.

Does Performance Management analysis based on the findings from System Monitoring activities and performs pro-active activities via Hotnews, E2E, EWA and Capacity Evaluation.

Plans, analyzes, defines and implements System configuration changes such as, but not limited to parameter maintenance, RFC connections, SAP Operation modes and transports.

Configures Solution Manager to enable Technical Monitoring, Connection Monitoring, Workmodes to in-scope systems.

Creates technical documentation and change requests as needed.

Executes Disaster Recovery (DR) exercises on the in-scope systems.

Provides support to SAP projects during roll-out.

Plans and executes audit remediation for any violation caught during security audits.

Performs risk and disaster avoidance assessment to identify risks and vulnerabilities to the managed environment.

Involved in Change Management. Reviews and Approves planned changes related to SAP Infrastructure as needed.

Creates System Metrics and Availability reports for Management

Provides emergency basis assistance, including but not limited to the duties mentioned above.

Fujitsu Enterprise Solutions (formerly Supply Chain Consulting Philippines Inc.)

February 10, 2009 – January 31, 2012

Supply Chain Consulting is a global provider of enterprise software solutions and services. They deliver innovative solutions to meet the needs of today's enterprises. Product portfolio includes SLIM™ mid-market ERP solutions, Viewlocity™ supply chain visibility and optimization software and CarbonView™, the world’s leading proactive carbon management solution.

SAP BASIS Consultant

Responsible for the provision of consulting services related to SAP Basis. Consulting services may be rendered for prospects, clients, internal purposes, and for other entities as required by SCCPI. Consulting services include, but will not be limited to, designing, developing and/or supporting new solutions to address gaps between business requirements and the proposed solution.

Performs SAP, Database and Operating System monitoring and Analysis to ensure smooth day-to-day operations. Systems include the following:

Investigates and resolves technical and Authorization issues raised by customers (SAP R3, BW, Solution Manager, XI, Portal - basic)

Manages migration of changes across the client’s SAP landscape using the Transport Management System (TMS)

Performs System Measurement for Management and SAP evaluation

Creates Technical Documentation as needed

Provides Post implementation support and SAP / End-User training to clients

Performs SAP Installations as required by clients (ECC6, Business Object, Solution Manager, etc)

Provides emergency Basis Assistance, including but not limited to duties mentioned above.

Deutsche Knowledge Services – IT Subsidiary of Deutsche Bank

March 2007 – February 2009

Deutsche Knowledge Services (DKS), a wholly owned subsidiary of the Deutsche Bank Group, is a shared service center in the Philippines providing high-end accounting, financial and financial controlling services for Deutsche Bank Group Worldwide.

SAP Basis Administrator

Provides Production Support to all SAP Systems of Deutsche Bank Group on a 24-hour basis. Systems run AIX with SAP ECC6 and Oracle

Single Point of Contact for Basis, Batch Processing, Archiving and SSH Configuration Concern.

Provides technical support to functional team for SAP system related issues and to relevant Application teams

Investigates and resolves technical issues raised by end-users

Execute system monitoring activities to ensure smooth day-to-day operations of the SAP systems

Manages migration of changes across the client’s SAP landscape using the Transport Management System (TMS)

Implements SAP Notes for Basis related fixes

Configures and modifies printer settings

Configures RFC connections

Performs Database monitoring

Schedules and monitors background jobs in SAP / Plans and prepares requests for Scheduling background jobs in Maestro

Configures SSH connection to and from SAP

Ensures that services are delivered within the agreed SLA (Service Level Agreement)

Executes Disaster Recovery (DR) exercises on the in-scope systems

Monitors critical Basis activities and escalates potential issues

Implements support to SAP projects during roll-out.

Performs Test (QA) Environment Refresh Tasks

Performs System Measurement for Management and SAP evaluation

Performs data archiving and DART for SAP Systems

Prepares relevant reports such as Key Performance Indicators, Server Performance Report, etc, which are needed by the Management.

Provides emergency Basis Assistance, including but not limited to duties mentioned above.

SMITS, Inc – IT Subsidiary of San Miguel Corporation

March 2005 – February 2007

San Miguel Corporation is the largest publicly listed food, beverage and packaging company in the Philippines, manufacturing brands like Coca Cola, Hormel, and Berri. The Company and its subsidiaries today have over 60 production facilities in the Philippines, China, Vietnam, Thailand and Australia.

Basis Account Team Lead

Involved in Direct Account Management in SAP (R/3, CRM, BW) and eCommerce Systems

Involved in capacity planning of San Miguel Corp’s SAP and eCommerce Systems.

Performs Patching / Fix Management and fine-tuning of SAP Systems.

Scans, evaluates, endorses, installs and configures related technologies appropriate to the SAP and eCommerce Systems. (Hardware relocation and upgrade)

Provides technical implementation and support to SAP and non-SAP end-users

Communicates technology-related concerns to business partners and/or vendors for resolution

Involved in Problem Management.

Database Administrator (MS SQL)

Lead System Administrator for eCommerce Servers. Performs Database and other Administrative tasks in eCommerce Systems.

Prepares the incident reports where applicable

Transports System Changes to eCommerce Systems.

Performs Patching and fine-tuning of eCommerce Systems.

Basis Admin Pool Team Lead

Primary assignment is Team Lead for Basis Admin Pool (BAP)

Ensures that all daily, weekly and monthly system administration tasks are performed and conforms to SMITS Standard Procedures and Policies.

Submits required BAP monthly reports

WORK EXPERIENCE (continued)

SAP Basis Administrator

Single point of contact for SAP Basis concerns, User “Request-for-Assistance”, Problem Management and Special monitoring of critical servers

Monitors and performs System and Server administrative tasks to San Miguel Corporation’s Production System on a 24-hour basis. Production Systems include the following:

Prepares the duty reports and incident reports where applicable

Monitors critical Basis activities

Implements support to SAP projects during roll-out.

Performs data validation of SAP (which covers sales order processing, pricing and discounts, and delivery and transportation)

Provides systematic, unified and efficient handling of SAP Basis User Support.

Provides technical implementation and support to SAP and non-SAP end-users

Provides technical support for SMC’s end-users.

Supports and Performs regular backup and restore using San Miguel’s Backup Solutions (NT Backup, Netvault and Legato)

Transports System Changes to SAP Systems.

Provides administration support for SAP and other in-house developed eCommerce and eProcurement Applications.

Provides emergency Basis assistance, including but not limited to duties mentioned above.

Advanced Science and Technology Institute

March 2004 – March 2005

Advanced Science and Technology Institute is among the leading Research and Development Centers in Information and Communications Technology (ICT) and Electronics within the Southeast Asian region. Information and Communications Technologies Program aims to adopt, adapt and/or develop strategic and R&D activities in the areas of information and communication technologies.

Science Research Specialist II

Functions as system administrator for the institute. Provides technical support for computer hardware, software and network.

Installs and Configures Web Application and PostgreSQL Database Servers in Linux (Fedora Core 2).

Functions as Information Systems Developer. Formulates and studies different Information Systems for the Institute.

Provides administration Support and conducts training for in-house developed Web Applications.

Contact World, Inc. / Client Logic Philippines

May 2003 – March 2004

ClientLogic is a leading business process outsourcing (BPO) provider focused on ensuring the interaction between the front-line representative and the customer is delivered in the most efficient and effective way possible. Our business is creating a positive experience whether we're providing customer support, fulfillment services or back office processing.

Customer Contact Associate

Provides support in debugging, partitioning and formatting of the hard disk drive

Guides clients in installing Operating Systems, drivers and Software.

Responsible in troubleshooting, installing and removing hardware components of DELL computers.

Provides assistance in troubleshooting software errors and/or incompatibility issues.

Troubleshoots basic internet connection issues.

PROJECTS

HPE Business Outcomes Service Management – Solution Manager/Technical Monitoring activation

September 2015 – present

Associated British Ports SAP Solution Manager – Solution Implementation activation

July 2015 – March 2016

Procter and Gamble SAP Solution Manager – ChaRM deployment to additional landscape

November 2015 – January 2016

Glanbia SAP Solution Manager – ChaRM Implementation

March 2015 – December 2015

Mondelez – Assessment of Build SAP like a factory tools

April 2015

Procter and Gamble SAP Solution Manager – ChaRM Implementation

February 2014 – June 2015

P&G SAP Solution Manager - PI Monitoring Implementation

February 2014 – November 2014

Coca Cola Company SAP Solution Manager – Technical Monitoring Implementation

April 2013 – December 2013

ACL (SAP Audit Software) Implementation

October 2012

Data Archiving Project 2008

January 2008 – February 2009

SAP GUI, SAP BEx 3x, SAP BI Addon 7x Global Rollout

February 2008 – February 2009

IXOS Winviewer Roll Up

February 2008 – February 2009

Ecommerce Production Database and Web Application Server Migration

February 2006 – March 2006

GSMI Production System Migration

August 2005

ASTI-MIS PR (Purchase Request) Monitoring System

October 2004 – November 2004

ASTI-MIS Contacts System

June 2004 – September 2004

Study of Free Open-Source Migration Plan for the EEE Department

April 2003 – July 2003

EXAMINATIONS TAKEN

ITIL v3 Certification 05 September 2012

Registration Number: 9980005974382045

Rating: 88

Career Service Professional Examination (Civil Service Examination) 13 November 2003

Rating: 88.65

Rank 1 over-all for the Computer Assisted Test for the Career Service Professional Examination

SEMINARS / TRAININGS ATTENDED

SAP HANA Cloud Platform Essentials by OpenSAP, May 10 – June 29, 2016

HA100: Introduction to HANA and S4H01: Introduction to SAP S4 HANA by HPE, June 20 – June 23, 2016

High Availability and Disaster Recovery with the SAP HANA Platform by OpenSAP, May 4 – June 2, 2016

Implementation of SAP S/4HANA by OpenSAP, March 8 – April 13, 2016

Text Analytics with SAP HANA Platform by OpenSAP, January 19 – February 24, 2016

SAP S/4HANA – Use Cases by OpenSAP, November 4 – December 3, 2015

S4HANA Deep Dive by OpenSAP, June 16 – July 21, 2015

E2E120: Technical Monitoring in SAP by SAP Academy, July 28 – August 1, 2014

ITIL v3 Training by Chamberlain Law (ITPRENEURS – CHINA), September 3 – 5, 2012

EHP5 Upgrade (Remote Training Session) by SAP, July 25 – August 12, 2011

EHP5 Upgrade Prerequisite: SAP Solution Manager 7.0 EHP1, Maintenance Optimizer Setup (Remote Training Session) by SAP, July 08, 2011

WPHADM/TADM56 – SAP Basis Workshop: SAP Web AS DB Operation (DB2 LUW) by Kaisa Academy, March 22, 2010 – March 26, 2010

Microsoft Excel 2003 Module 4 and VBA by DB Wizards, June 4, 2008 – June 5, 2008

Microsoft Access 2003 Module 1 and 2 by DB Wizards, May 26, 2008 – May 27, 2008

Microsoft Excel 2003 Module 2 and 3 by DB Wizards, April 8, 2008 – April 9, 208

Train the Trainer by DBLearn, January 21, 2007 – January 23, 2007

Accounting for Non Accountants by DBLearn, November 20, 2007 – November 22, 2007

Initial Training - Prevention of Money Laundering - Asia/Pacific by DBLearn, November 28, 2007

Compliance Core - Responsible Conduct Asia by DBLearn, October 3, 2007

DKS Basis/Production Management On the Job Training by Deutsche Bank Germany (Frankfurt), April 7, 2007 – June 15, 2007

DKS Induction by DBLearn, March 19, 2007 – March 27, 2007

SAP BW Overview (Data Warehousing, Reporting and Analysis, Data Extraction) by SMITS, Inc, July 3, 2006 – July 7, 2006

ADM 106: Advance SAP System Monitoring by SAP Education Philippines, May 25, 2006 – May 26, 2006

Course 2072: Administering a MS SQL Server 2000 Database by DBWizards, May 2, 2006 – May 5, 2006

Course 2273: Managing and Maintaining a Microsoft Windows Server 2003 Environment by DBWizards, March 27, 2006 – March 31, 2006

ADM 100: SAP Basis Overview by SMITS, Inc, December 12, 2005 – December 16, 2005

Fundamentals of UNIX Systems by HP Learning Center, December 5, 2005 – December 9, 2005

Security for IT Professionals Online Training by Michael Solomon of The HP Learning Center, January 13, 2005 – February 18, 2005

Maintaining you Microsoft Windows XP computer Online Training by The HP Learning Center, January 13, 2005 – February 18, 2005

Preventing hackers, viruses, and other common security threats Online Training Dianne Barrett of The HP Learning Center, December 16, 2004 – January 28, 2005

Networking 101 Online Training by Dianne Barrett of The HP Learning Center, December 16, 2004 to February 4, 2005

Linux 101 Online Training by Dee-Ann LeBlanc of The HP Learning Center, December 16, 2004 – January 28, 2005

Virus Protection Best Practices Online Training by Dianne Barrett of The HP Learning Center, December 16, 2004 – January 28, 2005

Security 101 Online Training by Michael Solomon of The HP Learning Center, December 16, 2004 – January 28, 2005

Introduction to Programming Online Training by Dan Mabbutt of The HP Learning Center, November 11, 2004 to December 24, 2004

Linux 201: Administering Linux for Users Online Training by Dee-Ann LeBlanc of The HP Learning Center, November 11, 2004 to December 24, 2004

Software Project Management Training by the Virtual Center for Technology Innovation in Information Technology of the Department of Science and Technology, November 24, 2004 to November 26, 2004

Point, Click and Wow by Mr. Tito Fernandez, 3M Philippines Inc, November 23, 2004

Advanced Java Training by the Virtual Center for Technology Innovation in Information Technology of the Department of Science and Technology, November 16, 2004 to November 20, 2004

DOH Software Updates / DOH Infosys Launching by the Management Information Systems Group of the Department of Health, August 11, 2004

Java sa Gobyerno by the Virtual Center for Technology Innovation in Information Technology of the Department of Science and Technology, May 24, 2004 to May 28, 2004

Soft Skills Training on Empathy and Sympathy by Client Logic Manila, February 10, 2004

Soft Skills Training on 5T (Multi-Tasking Capabilities) by Client Logic Manila, February 10, 2004

Restructuring of the Philippine Power Industry by Dr. Fernando Y. Roxas, Energy Environment Training Program, July 17, 2003

Dell Printers Technical Training by Service Zone/Client Logic Manila, July 12, 2003

Dell Portables Technical Training by Service Zone/Client Logic Manila, June 24, 2003 to July 5, 2003

Dell Desktop Technical Training by Service Zone/Client Logic Manila, June 2, 2003 to June 20, 2003

American Accent Training by Service Zone/Client Logic Manila, May 21, 2003 to May 29, 2003

ACHIEVEMENTS / AWARDS RECEIVED

Will To Win for P&G Voyage ChaRM Program

October 26, 2015

HP

Outstanding Team Lead and Mentor for ALM Build

October 26, 2015

HP

Most Exemplary Attendance Award January – December 2004

Advanced Science and Technology Institute

Exemplary Attendance Award July – September 2004

Advanced Science and Technology Institute

Exemplary Attendance Award April – June 2004

Advanced Science and Technology Institute

Brightest for the Bureaucracy Program Application 13 November 2003

Civil Service Commission

Tech of the Week

September 11-18, 2003

Service Zone, Manila (DELL Campaign)

Customer Appreciation Certificate August 24, 2003

Service Zone, Manila (DELL Campaign)

Tech of the Week

July 11-18, 2003

Service Zone, Manila (DELL Campaign)

Gawad Pagkilala bilang parangal at pagpupugay sa pagiging Pahinungod October 1998

University of the Philippines, Diliman

EDUCATION

National Computer Institute January 2005 – April 2005

Networking Specialist Course Semester II

Rank 4 overall Networking Specialist 2 Course

General Average: 87.00

National Computer Institute August 2004 – October 2004

Networking Specialist Course Semester I

Rank 2 overall Networking Specialist 1 Course

General Average: 94.22

University of the Philippines – Diliman June 1998 - April 2003

Bachelor of Science in Computer Engineering

Student Affiliate, Systems Architecture Laboratory, 2002-2003

Thesis : A Study and Evaluation of Sufficient and Efficient Alternate Linux Applications to Successfully Facilitate Migration from Windows NT to a RedHat Linux-Based Operating System in the EEE Department of the University of the Philippines

General Weighted Average (GWA) : 2.455

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