Eliud D. Rodriguez

Phone: 813-***-**** ***** Denali ct, Lutz, Fla 33559

acvho4@r.postjobfree.com

Career Summary:

I am seeking a leadership opportunity that will utilize my knowledge and skills as well as my previous management experience. I bring with me my job knowledge and people skills that will create a team of performers that will get results.

Major Accomplishments:

* Awarded Circle of Excellence 10 times and several certificates of achievement for meeting metrics, in the past five years.

*Received 3 teammate of the month awards as well as many teammate awards from banking center reps

*Received a global recognition for fraud detection/risk for IRS deposits.

* Received an Award of Excellence for Coaching/Floor walking Team McGuire.

Work History:

July 13 2015 to 5/6/2016 Health Integrated

Health Coordinator Engagement Team

Responsibilities include:

Engage insurance members to wellness programs after discharge

February 2008 to Present: The Bank of America

Electronic Claims Specialist II

Responsibilities include:

* Filing customer claims dealing with ACH and checkcard transactions

* Follow up and resolve existing claims to ensure customer satisfaction

* Diffuse irate callers and work to resolve their banking issues

* Work closely with other departments to research customer claims

October 2004 to January 2008: The Home Depot

DKM Expeditor

Responsibilities include:

* Oversee and monitor daily activities of installer and measurer work lists

* Taking care of master tasking list without supervision

* Resolve issues with customers, stores, installers and vendors

* Mentor peers on phone expediting responsibilities

October 2003 to October 2004: The Home Depot

PO Revisionist/Expeditor

Responsibilities include:

* Revise countertop PO’s after template completed

* Create new PO’s for installers as requested

* Communicate to customer any changes in retail

* Effectively worked on Special Order Tasking for various kitchen vendors

October 2001 to October 2003: The Home Depot

Installer Relation

Responsibilities include:

* Provide excellent customer service for persons who have requested the installation of Home Depot merchandise or placed special product orders

* Oversee master list for installers and measure request work list

March 1999- October 2001: J&L Transparts

Parts Manager

Responsibilities include:

* Managed the parts department for a large transmission repair shop

* Managed four employees including setting schedules, vacations and various personnel issues

* Pulled and prepared orders and handled collection of payments from customers

* Maintained inventory and handled all customer service issues from both customers and vendors

September 1997-March 1999: Jerry Ulm Dodge

Parts Delivery

Responsibilities include:

* Pulled and delivered parts to customers

* Collected payments from customers

* Maintained inventory

Education:

Leto High School

Skills:

* Bilingual

* Proficient in Word and Excel

* Strong communication skills with both customers and internal partners

* Strong problem solving skills

* Good teambuilding and development skills

* Works well with minimal supervision

* Good time management skills

* High Integrity

Contact this candidate