Eliud D. Rodriguez
Phone: 813-***-**** ***** Denali ct, Lutz, Fla 33559
*****************@*******.***
Career Summary:
I am seeking a leadership opportunity that will utilize my knowledge and skills as well as my previous management experience. I bring with me my job knowledge and people skills that will create a team of performers that will get results.
Major Accomplishments:
* Awarded Circle of Excellence 10 times and several certificates of achievement for meeting metrics, in the past five years.
*Received 3 teammate of the month awards as well as many teammate awards from banking center reps
*Received a global recognition for fraud detection/risk for IRS deposits.
* Received an Award of Excellence for Coaching/Floor walking Team McGuire.
Work History:
July 13 2015 to 5/6/2016 Health Integrated
Health Coordinator Engagement Team
Responsibilities include:
Engage insurance members to wellness programs after discharge
February 2008 to Present: The Bank of America
Electronic Claims Specialist II
Responsibilities include:
* Filing customer claims dealing with ACH and checkcard transactions
* Follow up and resolve existing claims to ensure customer satisfaction
* Diffuse irate callers and work to resolve their banking issues
* Work closely with other departments to research customer claims
October 2004 to January 2008: The Home Depot
DKM Expeditor
Responsibilities include:
* Oversee and monitor daily activities of installer and measurer work lists
* Taking care of master tasking list without supervision
* Resolve issues with customers, stores, installers and vendors
* Mentor peers on phone expediting responsibilities
October 2003 to October 2004: The Home Depot
PO Revisionist/Expeditor
Responsibilities include:
* Revise countertop PO’s after template completed
* Create new PO’s for installers as requested
* Communicate to customer any changes in retail
* Effectively worked on Special Order Tasking for various kitchen vendors
October 2001 to October 2003: The Home Depot
Installer Relation
Responsibilities include:
* Provide excellent customer service for persons who have requested the installation of Home Depot merchandise or placed special product orders
* Oversee master list for installers and measure request work list
March 1999- October 2001: J&L Transparts
Parts Manager
Responsibilities include:
* Managed the parts department for a large transmission repair shop
* Managed four employees including setting schedules, vacations and various personnel issues
* Pulled and prepared orders and handled collection of payments from customers
* Maintained inventory and handled all customer service issues from both customers and vendors
September 1997-March 1999: Jerry Ulm Dodge
Parts Delivery
Responsibilities include:
* Pulled and delivered parts to customers
* Collected payments from customers
* Maintained inventory
Education:
Leto High School
Skills:
* Bilingual
* Proficient in Word and Excel
* Strong communication skills with both customers and internal partners
* Strong problem solving skills
* Good teambuilding and development skills
* Works well with minimal supervision
* Good time management skills
* High Integrity