Front Office Manager

THOMAS ALFA CHIMIMBA

**** ***** ******** *******.*****

Email: ************@*****.***

Cell Phone: +971-********* Home: +971-*********

CAREER OBJECTIVE

To work for a professional organization with high integrity and objective oriented that requires high standards, with both a team and individuals drive to unleash keen instincts of achieving set goals, pushing beyond boundaries and effecting positive change, in support of career development and growth, for maintenance and continuous improvement of the organizational standards.

PERSONAL DETAILS

Date of Birth 17 December 1989

Nationality Zimbabwean

Passport No EN 817050

Visa Status Tourist Visa

EDUCATION

SCHOOL OF HOSPITALITY AND TOURISM ZIMBABWE

HIGHER NATIONAL DIPLOMA IN TOURISM AND HOSPITALITY MANAGEMENT

November 2015

Relevant Courses: Food and Beverages, Banqueting and Conferencing, Housekeeping, Front Office Management.

CERTIFICATE FOR WAITERS, BARISTA

Professional Level

Award

Relevant Courses: Table setting, Welcoming Guest, Wine service, Hospitality, Customer care, Bartending

WORK EXPERIENCE

FRONT DESK ATTENDANT, NIGHT AUDITOR, HOUSEKEPING ATTENDANT: January 2010 – December 2012

SHERATON HOTEL (ZIMBABWE) 5 STAR

Duties and responsibilities

front office (RECEPTION, bell boy, concierge,reservations)

Registering guests and assigning rooms and accommodating special requests whenever possible.

Assisting in preregistration and blocking of rooms for reservations.

Thoroughly understand and adhering to proper credit check cashing and cash handling policies and procedures.

Understands room status and room status tracking, moving guest luggage and escorting guest to rooms

Coordinating room status updates with the housekeeping department giving update of all check outs, late checkouts, early check-ins, special requests and day use rooms.

HOUSEKEEPING (FLOOR AND PUBIC AREA ATTENDANT, BEDROOM HAND ATTENDANT)

Room cleaning and making the bed

Replenishing guestroom and bath supplies and cleaning the bath room

Replenish amenities according to the operational standards and polishing furniture

Ensure security of guest rooms and privacy of guests

Cleaning and providing turndown services as per requirement

WAITER, SOMMELIER, HOUSEKEEPING AND LAUNDRY ATTENDANT 2013 – 2015 (INTERNSHIP)

ELIZABETH LODGE AND CONFERENCE CENTRE (SOUTH AFRICA) 4 STAR

Duties and Responsibilities

FOOD AND BEVERAGE (WAITER, ORDER TAKER, SOMMELIER, BARISTA)

Greeting guests and presenting the menu.

Informing guests about the special items for the day and menu changes if any.

Suggesting food and beverages to the guest and also trying to up selling.

Taking food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system.

Maintaining proper dining experience, delivering items, fulfilling customer needs and offering.

Serving desserts and drinks, removing courses, replenishing utensils and refilling glasses.

Computer Skills:

FRONT OFFICE SYSTEMS

Opera, Filladefio, Wall charts, Density charts.

Ms Office

Advanced Excel.

PowerPoint.

REFERENCES:

Director Elizabeth Lodge Hotel Manager Rainbow Towers (SHERATON)

9 Elizabeth Rd, Bardene 1 Pannefather

Boksburg, Gauteng Samora Machel West, Harare

South Africa Zimbabwe

Middie +277******** Rudo +263*********

****@**************.**.** *************@***.**.**

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