Customer Service Microsoft Office

MITUL PATEL

** ******* ***** ******* *** *AN

Mobile: 079********

E-mail: ************@*****.***

Date of Birth: 22nd January 1973

CAREER PROFILE:

KEY SKILLS and ATTRIBUTES:

• Excellent and managerial skills having managed teams of between 3 and 10 people

• Ability to work under pressure and meet tight deadlines

• Confident in problem solving and finding solutions

• Analytical and research skills developed through both educational and work experience

• Approachable, sociable and able to explain situations clearly and concisely to people of varying backgrounds and age

• Working knowledge of Microsoft office and Excel

• Language skills: Fluent Gujarati

EMPLOYMENT HISTORY:

Thriev February 2016-present

Controller

Swiss Cottage cars July 2014 – December 2015

Co-ordinator

Main responsibilities were to liaise with Kabbee,Minicabster,Karhoo and cabfind. Ensuring drivers allocated these jobs were on time and adhering to notes in the bookings.

Answering 300 plus calls daily to ensure the smooth running of the business, i.e taking bookings, assisting drivers and pricing jobs as & when required.

During the day to day running of the business flight checking of over 100 bookings daily and transferring the information to relevant drivers and ensuring they are in the airports at the precise locations for them to meet clients as requested.

Airport Executive April 2008 – July 2014

Controller

• Responsible for the allocation of cash and account jobs to airports all over London and the outskirts

• To book jobs and assist co-ordinators in performance improvement and problem solving

• Ensuring to open all dockets to trouble shoot, wrong vehicles, incomplete address, special requests etc. due to the vast amount of bookings per day

• 3 changes of systems learnt here commenced with FoxPro, then plus systems and at present AE plus which is a system built in house

• Trained new recruits from telephonist to co-ordinators to now fully pledged controllers over my time spent here

• Driver documentations checked and verified in order for them to work

Tridentniven Jan 2002 – March 2008

Controller

• Solely responsible for the allocation of account jobs to drivers

• Booking jobs on In house system(rocs) from high profile clients calling into the office

• Ensuring an accurate record of current location and status of all drivers working

• Training of new recruits to show them the ropes stage by stage

• To maintain targets are met and exceeded

Sitel U.K Ltd

Customer Service Professional May 1998 - December 2001

• I was working on behalf of The Daily Telegraph handling inbound calls with a high level of customer care.

• Ensuring customer are procedures are adhered to and applied at high standards

• Responsible for supervising and delivering training to new recruits

• Offering support to the new manager, sharing expertise and knowledge of products and services sold

JSA Contracting Services November 1997 – January 1998

Accounts Assistant

• Assisting with the organisation and administration with the year ending VAT returns

• Offering support to colleagues at the most busiest period of the year

• Trained to use the SAGE system in updating client records

Pacific Eastern Limited February 1996 – August 1997

Supervisor

• Preparation and reconciliation of client accounts, liaison on new accounts was also integral to my post

• Working on this information handling service for a large international gaming group as a accounts operator in the first instance, progressing to managerial level within a year

• Dealing with internal and external customers, suppliers and other users and developing sound product knowledge

• Keeping up to date with changing products in a fast moving and dynamic industry

• Building and sustaining communication links with new and current suppliers

Charterhouse Financial Services January 1995 – January 1996

Administration Assistant

• Training to present company wages

• Accurate processing of invoices were the main functions in the day to day

• Compiling summary of accounts and general office duties

EDUCATION and QUALIFICATIONS:

Preston Manor High School September 1985 – June 1992

BTC National Diploma in Business and Finance

GCSES: English Literature, English Language and Mathematics

Certificate of Pre-Vocational Training in LT

Certificate of Language for industry and commerce in Gujarati

Additional Information:

At the end of June 1992 I took a year and half exploring England,india and then the USA in 1994 which made me see life in a varying prospective at a young age, which gave me the drive to work in any environment I apply myself to.

I enjoy playing squash and snooker – pursuing these sports in my free time. I also follow my interest in sports by regularly attending matches and tournaments. I enjoy reading and expanding my knowledge base and have been actively involved in working with the community through my local temple

REFERENCES:

Available on request

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