Customer Service Data Entry

MR CURTIS J. VANES

** ***** ***** *****

Halesowen

West Midlands

B63 3BJ

tel. 078**-***-***

e. ************@*****.***

Professional Skills:

Over 10 years experience with various administrative tools within Microsoft Office, including Outlook Express, Word and Excel, as well as Adobe Reader and internal office intranets.

Past administrative skills include office/team management, client correspondence, online/internal filing systems, data entry and clerical/customer service duties.

City & Guilds certified in 2D AutoCAD (Level 3), including advanced orthographic & isometric line drawing and commands, measurement and dimensioning preferences, block writing, view ports and xrefs.

Some basic knowledge of Adobe Photoshop and Dreamweaver packages, as well as basic use of CSS web tools.

Qualifications:

CAD Centre Ltd Advanced 2D AutoCAD City & Guilds

2013 Level 3

Newman University Business & Media Production Foundation Degree 2012 Distinction

Stourbridge College Art & Design GNVQ

2002 Distinction

Windsor High School English, Maths & Art GCSE

2001 Grade C

Employment History:

HOWELLS PATENT GLAZING, CRADLEY HEATH

Sales & Office Assistant/CAD Draughtsman (Apr. 14 - Apr. 16) Working closely alongside the company director and sales manager my primary role involved accepting and processing all enquires from our customers into quotations. Once approved successful sales were then processed into manufacturing, where fabrication drawings and calculation details were developed for the factory. This whole system incorporates specified cost calculation practices, 3D drawing and AutoCAD design. I would be in constant correspondence with our customers from enquiry stages through to delivery of goods and raising invoices, and developed a very strong understanding for the practice and methods of sales and customer communication. I continued as a point of contact for the customer during install stages or possible maintenance or repair work that may be required subsequently. I also helped maintain the running of the office with general administration skills; filing, ordering stock, scanning/ copying etc. NATRALIGHT, WEST BROMWICH

Draughtsman/Office Assistant (Oct. 13 - Mar. 14)

As assistant to the senior design technician for a leading company of bespoke roof lighting, I currently overlook the design process from the initial survey stages through to fabrication using AutoCAD draughting software, as well as working closely alongside the company directors in the general running of the office and managing clerical duties; corresponding to clients, arranging installation dates, booking meetings, and writing up purchase orders and pro-forma invoices.

ENPURE LTD, BIRMINGHAM

Project Administrator (Oct. 09 – Sep. 12)

As Project Administrator, I was responsible for the managing and tracking of incoming and outgoing client documents/drawings, including a multi-million pound project in Dubai for the water process sector, utilising development software such as AutoCAD and Meridian. I also kept correspondence with a number of clients and assisted the bids team in collating tenders.

RPW DESIGN, LONDON

Administrator (Feb. 08 – Aug. 08)

Although only a short-term administrative role working for a leading interior design company based in central London, taking minutes between directors, greeting clients, and aiding the design team with filing and correspondence helped me gain a further insight of how the industry operates from a fresh perspective. CASTLEMORE SECURITIES LIMITED, BIRMINGHAM

Design Assistant (Jul. 05 – Jan. 08)

Working for one of the largest private retail and residential developers in the country, I assisted in the early production and development stages of the initial design process. Under the guidance of the head of design and project director, and incorporating hand drawn drafting techniques with AutoCAD and Photoshop software, I gained an understanding for the practices and specifications required of the industry, compiling design layouts from architects initial sketch drawings, and eventually building upon my role with one-to-one drawing and meeting sessions with a number of clients.

Further History:

BLACK COUNTRY TRAINING GROUP, OLDBURY

Data Entry Administrator/ Customer Services (Oct. 08 – Jul. 09) NOTTINGHILL HOUSING SERVICES, LONDON

Customer Service Administrator (Oct. 08 – Jul. 09) TESCO EXPRESS, HAELSOWEN

Store Assistant (May 05 – Jul. 05)

References, copies of certificates and AutoCAD portfolio are available on request.

Contact this candidate