Customer Service Management
Resume:
ASHLEY NICOLE RICHARDSON
Riverdale GA 30296
Tel: 786-***-****
Email: ************@*****.***
OBJECTIVE
“To obtain a position that will utilize my education and military skills”
CAREER PROFILE
I’ve had over ten years of professional experience with the U.S. Army and over 6 years of progressive experience in planning, data gathering, and record management for the needs of the Army. I also have over five years of experience in receiving, storing, handling large amounts of sensitive items.
Distinguished management career leading the planning, staffing, budgeting, technology, and operations of organizations throughout the U.S. and abroad. Expert in cross-functional team building and leadership, multi-cultural communications, change management, organization development, and quality/performance improvement. Career reflects hard work, reliability, competence and confidence underscored by personal commitment to professional standards of performance.
Microsoft Office
Microsoft Windows
dBase III
Lotus 1-2-3
WordPerfect 5.1/6.1
Filing/Editing
Typing (55+ wpm)
Office Procedures
Telephone Skills
SuperWrite (80 wpm)
Accounting
Business Math
Business English
Management Skills
Customer Service Skills
Familiar with MS-DOS, Microsoft Windows, Microsoft Word, Microsoft Excel, and Microsoft Outlook.
Knowledge of PC setup and installation, as well as various peripherals, data entry, and file updating.
Experienced in system-operations training, collections, and customer service.
Familiar with STEAM (Strategic Tactical Enterprise Asset Management) and FAS (Fuel Automatic System)
PROFESSIONAL EXPERIENCE
Kellogg Brown & Root Services, Camp Endurance, Iraq
2008-2013
Logistic Coordinator (FAS)
Advises Management on the overall productivity and requirements of Bulk Fuel missions as it pertains to the LOGCAP III SOW, DESC, KBR SOP, and client needs and requests
Directs the efforts of staff engaged in a variety of logistical support activities in the areas of supply Class III Management, Property, Transportation, Disposal, and Bulk Fuel Operations.
Responsible for providing information for the drafting of the department’s budget as a means to forecast requirements for future material needs, appropriate allocation of staff and resources needed to meet mission requirements.
In depth knowledge in standard operating procedures for Bulk Fuel Operations, Maintenance, Fuel Accountability, Usage Calculations, and SOP 5B1, 5B2, and DESC
Responsible for ensuring calibration of meters, maintenance of pumps, and maintenance of meters is conducted to policy and standards.
Monitors employee compliance with all KBR, departmental, and LOGCAP III policies, directives, and procedures
Provides direction and guidance to a team of 136 foreign nationals and expatriates, conducting daily safety and strategy sessions to ensure that they have the tools, skills, and attitudes to safely and cost effectively meet mission’s objectives and HSE standards.
Kellogg Brown & Root Services, Camp Endurance, Iraq
2005-2006
Military Billeting Coordinator
Assist with managing housing and occupancy for US Military and KBR client living areas.
Support all clients billeting needs; assisting with managing inventory of all billeting materials.
Wrote and submit reports to Base, Area, and Site Managers, customer service, and general clerical tasks
United States Army, Fort Hood, Texas
2004-2005
42L Automated Supply System Clerk
Posted outgoing and incoming supply information such as; requests, receipts, cancellations, and modifications in the automated system.
Received, stored, and issued equipment, material, supplies, and tools and complied stock records in stockroom and storage yard.
Gathered and maintained records of quantity, type, and value of material, equipment, and supplies stocked in establishment.
Conduced turn-ins of UN serviceable and excess items
United States Army, Camp Humphrey, Korea
2003
92F Petroleum Supply Specialist
Receives and supplies a mass of package petroleum, oils, and lubricant products
Issues an dispenses immense fuels from storage space and supply facilities using entity
Submits samples of petroleum, oils, and lubricants to laboratory for testing
Fuels and defuels vehicles, aircraft, and stationary equipment
Gauges tanks for water, temperature, and fuel level
EDUCATION
Crown University
2010
Major: Bachelor Degree, Business Administration
KBR University Courses 2005-2009
Leadership & Communication Becoming an Executive Leader
Code of Business Conduct
Logistics Course
LOGCAP III Training Courses 2008
Security Awareness Training
Front Line Supervisor Training
Fuels Manager Course
Fuels Management Course
Logistics Operations Course
Fuel Automated Certified (FAS)
MILITARY
United States Army, US/Korea/Iraq
2002-2005
NCO Sergeant
Basic Leadership Course (BLC)
Primary Leadership Course (PLDC)
Basic Non-Commissioned Office Course (BNCOC)
Petroleum Operations MOS Certification
US Army, Fort Lee, Virginia
Automated Logistics Training Course
Army Logistics Management Course
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