Manager Service
Resume:
Jim Stanley
Spokane, WA *****
Cellular 509-***-****
******@*****.***
Management
Career Summary
Twenty five plus years’ experience in Automotive, Full Service Restaurant, Quick Service Restaurant and Retail Management. Two years of automotive maintenance management. Four years of full service military dining facility management. Three years management in full service casual dining. Three years as a multi-unit manager in the quick service restaurant industry. Ten years as a quick service/fast food restaurant manager. Six years management in the retail lending industry. Two years’ experience in accounting management with the US Air Force. Employment History
Qdoba Mexican Grill 2014 to Present
General Manager
Manages and coordinates catering events (up to 10 per day).
Ensures that the restaurant is in compliance with state and local food safety laws by strictly following HACCP procedures.
Maintains QFC and NSF standards.
Responsible for providing prompt and courteous guest service, answering questions and investigating/resolving guest concerns.
Maintains inventory control through thorough knowledge of cost of goods, ordering and receiving products.
Responsible for budgeting, sales forecasting and P/L performance.
Provided supervision and training to team members through the use of scheduling, coaching, performance management and performance appraisals.
Interviews, hires and conducts orientations for new team members.
Responsible for the maintenance of the store, on-site equipment and property grounds.
Provides safety, security and environmental leadership for all team members. Heartland Automotive 2012 to 2014
General Manager
Managed all aspects of the store to include, but not limited to, lube, oil and filter service, complete brake service, tire sales, tire mount and balance service, transmission and coolant flushes etc...
Responsible for providing prompt and courteous guest service, answering questions and investigating/resolving guest concerns.
Maintained inventory control through thorough knowledge of cost of goods, turn-ratio, ordering and receiving products.
Responsible for budgeting, sales forecasting and P/L performance.
Provided supervision and training to team members through the use of scheduling, coaching, performance management and performance appraisals.
Interviewed, hired and conducted orientations for new team members.
Responsible for the maintenance of the store, on-site equipment and property grounds.
Provided safety, security and environmental leadership for all team members. Advance America 2005 to 2011
Branch Manager
Responsible for all branch operations within this loan company.
Responsible for all training of new branch managers, assistant branch managers and CSR's within our 19 branch division.
Performed collection calls and field calls on delinquent clients within the guidelines of federal and state Fair Debt and Collection laws.
Performed budget forecasting, payroll, inventory control, purchasing, fund reconciliation, customer relations and quality assurance.
Posted daily cash receipts and contacted customers for account collections. Performed collection duties while ensuring the company's policy on courtesy and service was maintained.
Handled special collection accounts and delinquent accounts filing for bankruptcy or requiring special payment arrangements.
Turned initially hostile and antagonistic responses to collection calls into agreeable solutions by patiently providing alternatives to reconcile the borrower's financial capabilities with the company's objectives.
Performed skip traces, hard core collection calls, negotiations, and sold loan consolidation services.
Performed general accounting and bookkeeping tasks.
Performed financial reporting through the use of monthly P&L statements.
Planned, coordinated and monitored performance of financial audits, loans, account collections, money gram products, pre-paid visa approvals, tax products and evaluated the adequacy of internal controls. Jack In The Box 1996 to 2004
General Manager
Multi-unit manager
Responsible for profit attainment, financial and operational planning, payroll and employee performance for three to four locations.
Performed all new employee orientations and administered the company benefit plans.
Responsible for all aspects of business operations including preventive maintenance, budgeting, cost control, payroll, accounting functions, sales forecasting and growth objectives.
Utilized all assets and resources available, maximizing employee productivity and performance to achieve corporate goals and objectives.
Acquired a strong knowledge of management, such as supervision, payroll, discipline, scheduling, training, accounting and marketing.
Consistently implemented new techniques and procedures that increased productivity and lowered costs.
Handled cash flow and revenues, prepared change funds and audited deposits on a daily basis.
Estimated food and beverage costs, responsible for labor control, purchasing and receiving.
Investigated and resolved all food quality and guest service complaints.
Hired, trained, and supervised a staff of 30 to 80 employees.
Ensured that the restaurant was in compliance with state and local food safety laws by strictly following HACCP procedures.
Shoney's 1993 to 1996
Assistant Manager
Responsible for all aspects of this full service casual dining restaurant.
Prepared and analyzed monthly budgets. Responsible for hiring, training, payroll, HR functions and terminations.
Ensured customer satisfaction to the highest standards. Estimated food, liquor, wine, and other beverage consumption to anticipate amount to be purchased and requisitioned.
Planned menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs.
Monitored food preparation and methods, size of portions, and garnishing and presentation of food to ensure food is prepared and presented in an accepted manner.
Reviewed menus and analyzed recipes to determine labor and overhead costs and assigned prices to menu items.
Investigated and resolved complaints regarding food quality, service and accommodations.
Ensured that the company restaurant was in compliance with state and local food safety laws. US Air Force 1986 to 1992
Dining Manager/Accounting Manager
Managed full service military dining facilities.
Supervised Accounts Receivable and Accounts Payable departments.
Trained and supervised dining facility personnel, delegated tasks, created daily and weekly menus.
Supervised civilian and military personnel in kitchen operations.
Demonstrated command of basic food preparation, technique and philosophy.
Ensured that the dining facility was in compliance with state, local and military food safety laws.
Performed general ledger analysis, month end closing, journal entries and prepared depreciation and amortization schedules.
Performed monthly variance analysis, and developed monthly and quarterly financial statements.
Supervised personnel in hotel/billeting operations for Operation Desert Shield/Storm.
Supervised in food service accounting and inventory control. Education
NCO Preparatory School, Ellsworth AFB, SD 1990
Certificate
Non Commissioned Officer Prep Course
Lowry Technical School, Lowry AFB, CO 1987
Certificate
Food Service/Diet Therapy
Four month course covering military regulations of safe food handling, food preparation, menu planning and dining management.
Lackland Technical School, Lackland AFB, TX 1986
Certificate
Basic Military Training
Jacksonville High School, Jacksonville, AR 1986
H.S. Diploma
High School Graduate
Skills Summary
Restaurant/Retail/Accounting Management
Accounts Payable/Accounts Receivable
Cash Management
Debt Collection/Payment Arrangements
Payroll Administration
Inventory Control
Multi-Site P&L Management
Invoicing and Purchase Orders
Awards
Guest Count Excellence, Heartland Automotive, 2013. Guest count increase of 9 % over prior year. Circle Of Excellence, Jack in the Box, 2003.
Highest Award received for food safety and customer satisfaction. Top 2% in the company receive this honor. Excellence in Management/Employee Turnover, Jack in the Box, 2000 to 2003. Two Locations. Excellence in Quality and Image, Jack in the Box, 2000 to 2003. Two Locations. Excellence in Food Safety, Jack in the Box, 2001 to 2003. Circle Of Excellence, Jack in the Box, 2000.
Highest Award received for food safety and customer satisfaction. Top 2% in the company receive this honor. Top Five Sales Increase, Jack in the Box, 1999. Sales Increase Of 27% over prior year. Top Five Sales Increase, Jack in the Box, 1998. Sales Increase Of 31% over prior year. Top Five Profit Increase, Jack in the Box, 1998. Profit Increase of 120% over prior year. Top Sales Increase For the Year, Jack in the Box, 1997. Sales Increase of 40% over prior year. Top Five Profit Increase, Jack in the Box, 1997. Profit Increase of 460% over prior year. Military Awards
National Defense Medal, USAF
Air Force Good Conduct Medal, USAF
Air Force Outstanding Unit Award, USAF
Air Force Overseas Short Tour Ribbon, USAF
Air Force Training Ribbon, USAF
Southwest Asia Service Medal, USAF
Kuwait Liberation Ribbon, USAF
Air Force Longevity SVC Award Ribbon, USAF
NCO Graduation Ribbon, USAF
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