Customer Service Quality Assurance

Ernest Mashingaidze

** *** ****** **., **** PH **2 Phone: 416-***-****

Scarborough, ON M1H 3H5 Cell: 647-***-****

Email: *************@*****.***

Objective

To obtain employment and gain experience in the transportation industry.

Highlights of Qualifications

Strong customer service skills and ability to handle situations in a professional manner.

Ability to work in a stressful environment with strict deadlines.

Ability to participate in a team setting and work independently.

Attention to detail to ensure accuracy and quality assurance.

Problem solving skill and dispute resolution.

Strong computer skills in MS Office, Excel and transportation software (Freight Logix, Fleet Manager, Load Link and PC Miler).

7 + years’ experience in the transportation industry.

Other languages: Shona (reading, writing, speaking)

Education

Transportation and Operations Specialist Program 2009 – 2010

Canadian Automotive & Trucking Institute, Cambridge, ON

Academic Upgrading 2009

TriArch Educational Services, Toronto, ON

Volunteer Experience

Driver 2006 – Present

Heaven’s Gate Global Ministries Toronto, ON

Employment History

Transport Operations and Dispatching Instructor/ Placement Officer 2012 – Date

Automotive Training Centre Etobicoke, ON

Teach TOD Program

Arrange work placements for TOD graduates

Dispatcher/ Coordinator/ Supervisor (part time) 2011 - Present

Kendrew Distributors Woodbridge, ON

Dispatching and responsible for the day to day operation of all products

Warehouse Supervisor (Quality control/ Supervised 20+ staff members )

Driver/ Supervisor 2003 – 2005

James Developmental Services Waverly, Tennessee, USA

Driver 2002 – 2005

Dickson Developmental Services Dickson, Tennessee, USA

References

Available upon request

Contact this candidate