Customer Service Manager

NaTasha Barlow

I am looking for a great company to work. One where I can apply my experience

and knowledge but continue to grow and learn. If you are looking for a professional individual with great ambition please review my resume. Hope to hear from you soon. ***************@*****.***

Tampa, FL

***************@*****.*** - 813-***-****

I am a sincere, loyal and dedicated individual who has a great deal of ambition I have extensive experience in the customer service industry, I am very professional, I have a strong background in working hands on and over the phone with customers. I love to learn, and am always up to a challenge. Work efficiently on my own, also working with others to achieve the quality of the business needs. Authorized to work in the US for any employer

WORK EXPERIENCE

Wireless consultant

U.S Cellular - Peoria, IL - August 2014 to January 2015 Responsibilities/Job title

Retail Wireless Consultant. Professionally meet and greet customers, establish a customer client relationship. Create customer accounts, run credit checks, confidentiality, overall customer service, bill payments,account reviews, technical support, creating, reviewing and signing contracts with cucustomers. Operating 3 different computer systems. Continuous learning of product knowledge. Cash handing. opening and closing registers. Deposits nightly and mid day.

Accomplishments

Completed several non-required product knowledge samung and other wireless device trainings/certificates. Awarded breakfeast with the V.P. of the company. I maintained my personal goals and exceeded them daily. I help reach store goals by exceeding my quota. My store made top sales in the region for the first time while I was there. I was in the top two rankings several times. I earned free gear for having the most business accounts. Management skills.

Key handler. I helped train employees on our computer system. I created new ways to improve the business in several meetings. I enjoy educating and teaching others. I am a fast learner who loves to educate myself in the business needs and can lead to achieve overall business goals. Skills Used

Experienced with several computer systems. Inhanced Internet knowledge. knowledge of wireless phones. Great customer service. Business Professional. I always strive for the best overall results for the company. Made business decisions that would better the company overall. Cash handling and deposits. Donor Processor

Talecris Plasma Resources - Peoria, IL - July 2013 to August 2014 Responsibilities

My job responsibility is overall is taking care of donors/clients this involved extensive customer service. It also includes filing records, looking up and pulling charts, record keeping, answering telephone,and making appointments. A few a my main responsibilities also included taking donors vitals (weight, blood pressure, temp, hematocrit, and protein) This involved a finger stick drawing blood and using a hematastat centrifuge machine for reading. I learned how to handle and dispose of bio as well. My job also involved a lot of documentation and SOP training.

Accomplishments

I have been recognized for great customer service. Top screening times, with less than 1% error rate. I have proposed a few ideas at my job to help organize and save time on making and scheduling appointments transitions in screening, these are being used today. Skills Used

telephone, computer, typing, data entry, alphabetizing charts, and overall customer service. Every donor I come across is pleased with me as there screener.

Manager

Mr. G's - Peoria, IL - January 2008 to June 2011

Job duties: Interviewing, training, terminating, scheduling, and management of all restaurant staff. Maintained relationships with vendors, ordering and tracking inventory, managing expenses with cash registers, credit cards, return transactions, and deposits.

Customer Service/Supervisor support

Affina - Peoria, IL - January 2007 to January 2008 Job duties: Worked independently, or with a group providing over the phone customer support or employee support such as troubleshooting, installations, part look-ups, maintenance, contacting dealer, and creating customer accounts. In-depth knowledge and understanding of numerous products and operating systems, skilled in providing information to customers through all resources, including internet, software, manual, and hands on training, easily identifying and resolving technical issues, and concerns, excellent communication and presentation capabilities.

Office Manager

Stan's Auto Repair - Peoria, IL - February 2003 to January 2007 Job duties: substantial experience and outstanding skills in customer service, working with dealers, ordering parts, setting up accounts, filing, record keeping, bookkeeping, cash handling, deposits, and scheduling. EDUCATION

Associates in Business Management/Administration

Univirsity of Phoenix - Peoria, IL

2012 to 2014

SKILLS

Ability to work well with others, in both supervisory or support staff roles. Accustomed to working in fast or slow paced environments.Extensive customer service. AWARDS

Employee of the Month

October 2008

I received employee of the Month and title Best customer service, two years in a row. Top employee screener

March 2014

Processed and completed the most client screenings. ADDITIONAL INFORMATION

***************@*****.***

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