Customer Service Representative

TERESA VELASQUEZ

Permanent Address: *** Surrey Drive, Bonita CA. 91902

Email: ********@*****.***

Cell: 619-***-****

Home: 619-***-****

Dear Prospective Employer:

I am seeking a challenging and rewarding position with your organization that will utilize

my work experience, education and capabilities in Customer Service, Sales, Wholesale Lending,

Real Estate Lending and Finance.

As you will note, I possess over 20 years of customer service experience and have a successful track

record of problem solving, communication, and decision-making skills.

I have good communication skills both oral and written. I can serve customers politely and effectively.

I also have an ability to deal with agitated or distressed customers.

I am also a punctual, diligent, dedicated, reliable and patient individual. I have proven success in

handling public relations with clients. I am also fluent in English and Spanish.

These skills, combined with my ability to readily adapt to and master new policies and challenges,

present me as an excellent candidate for a position with your company.

Feel free to contact me at the above address or phone numbers to set-up a personal interview

at your earliest convenience.

Thank you for your time and consideration.

Sincerely,

Teresa Velasquez

Resume Enclosed

Teresa Velasquez

Permanent Address: 370 Surrey Drive, Bonita CA. 91902

Email: ********@*****.*** Cell: 619-***-**** Home: 619-***-****

OBJECTIVE

To obtain a customer service position with an opportunity to enhance relationships with customer’s while increasing service, sales and profits in a leading organization where my experience, proven track record will allow for professional development while contributing to the strategic growth and success of an organization.

QUALIFICATIONS

Hard working, well organized and self-motivated; able to work independently or as part of a team

Strong analytical and problem-solving capabilities, strong interpersonal-communication skills

Very reliable, driven, trustworthy and capable under pressure

Consistently strive to exceed customer expectations and deliver a positive experience

Knowledge about customer service policies, applications and administrative procedures

Bilingual, fluent in both English and Spanish

EXPERIENCE

MANHATTAN ACCEPTANCE 03/2015 to 05/2016

Customer Service Representative, handled incoming calls from customers, responded to inquiries, resolving problems and correcting errors. Managed upset customers, conflicts and challenging situations.

PRESENTING THE SOAP OPERA 01/2013 to 12/2014

Top Retail Sales Associate and Customer Service Agent, exceeded sales projection quotas

Handled customer inquiries and concerns, dealt with upset customers on a daily basis

Bookkeeping duties and inventory management

BANK UNITED OF TEXAS – COMMONWEALTH UNITED MORTGAGE 01/2003 to 12/2012

Account Executive, Customer Service Representative

Identified potential clients for the Bank

Conducted daily sales calls with Mortgage Brokers to solicit business for the Bank

Introduced Mortgage Brokers to the Bank’s loan programs and daily pricing for rates

Maintained brokers informed about the current status of existing loans currently in our system

Experience building and developing relationships with Mortgage Brokers and Loan Processors

Specialized knowledge in Real Estate Loan programs and loan products

WELLS FARGO BANK-GREAT AMERICAN FEDERAL SAVINGS BANK 07/1992 to 12/2002

Held multiple positions throughout the Bank over a 10 year period, these positions consist of the following:

Loan Servicing Representative, Customer Service Representative for existing Real Estate portfolios

Processor of loan assumptions and loan payoffs

Foreclosure loan counselor of delinquent loans and processor of loan foreclosures

Restructuring of Real Estate Loans

Loan Processor of multi-family properties, commercial loans and construction tract subdivisions

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