Customer Service Medical Assistant

Katia Isidore

**** ****** ***** ***** *****, FL 33330 Phone: 954-***-**** ************@*****.***

Professional Summary

To obtain a position with an established corporation, where my skills and strong abilities developed through my education and experience will allow me to be trained and advance in responsibility and income, in a challenging, creative and stable environment.

Skills

Competent at managing responsibilities in a high-volume atmosphere

Excellent verbal and written communication skills

Proficient in the use of computers

Insurance & claim processing

Completing patient records after exams and test results

BLS-CPR

Following infection control and safety guidelines

Detail orientation-Customer service

Handling difficult personalities

Explaining medical information in understandable language

Work History

Office Assistant Manager: 10/2011-Present

Fast 24/7 Bail Bonds- Miami Gardens,Fl

Using basic computer software and keyed data into computer databases

Maintains inventory of supplies and materials (e.g. forms, office supplies, etc.) for

the purpose of ensuring items’ availability.

Answer phone, greet and help customers with queries and resolve basic concerns

Performs general clerical functions (e.g. scheduling, copying, faxing, data entry,

filing, etc.) for the purpose of supporting office operations.

Maintained office files and folders

Taking messages and directing to appropriate personnel

Maintains reception area materials (e.g. job applications,newsletters,event calendars,etc.for the purpose of providing resource information to visitors

Performs other related duties assigned for the purpose of ensuring the efficient and effective functioning of the work area

Medical Assistant/Secretary: 06/2007 to 09/2011

Driano Chiropractic Office - Pembroke Pines, FL

Certified Medical Assistant/Secretary

Answer phones in professional and courteous manner and direct to all appropriate personnel

Schedule appointments and maintain office calendar

Greet patients and resolve patient’s concerns

Collecting co-pays

Sort mail and perform related tasks

Taking medical histories

Explaining treatment procedures to patients

Preparing patients for examination

Assisting the physician during exams

Collecting and preparing laboratory specimens

Preparing basic laboratory tests

Preparing and administering medications as directed by physician

Authorizing prescription refills as directed

Drawing blood

Taking electrocardiograms

Customer Service Representative: 09/2003 to 09/2005

Publix Super Market - Miramar, FL

Receive and record cash and charge payments

Prepare daily cash bags for cashiers

Maintain and balance vault cash and daily cashier charge activity

Answer phone calls and transfer to appropriate personnel

Verify daily cashier cash transfers

Education:

Diploma Program: Medical Assistant Technician, 2005-2006

Florida Career College

Diploma Program:Administrative Assisting, 2000-2002

CISA

References Available Upon Request

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