Customer Service Data Entry
Resume:
Erica A. Jones
Dallas Texas *****
E-Mail (***********.****@*****.***)
Objective: To obtain a challenging position within a company or organization that offers opportunity for training and advancement. I have excellent interpersonal skills, having the ability to relate well with people from diverse backgrounds and cultures.
Skills: *Computer Literate
*10 Key - (by touch)
*Excellent Administrative Skills to include Billing and Scheduling, Keyboarding and varies office machines.
Work Experience: General Motors Arlington, TX
Assembler 2016-Present
Assemble truck parts to build Suvs
Towers Watson OneExchange Richardson, TX
Benefits Advisor/ADP 2015-2015
Set appointments for retirees to sign up for insurance and
Process the applications
Sitel Dallas, TX
Virtual CSR 2014-2015
Take inbound calls to assist with open enrollment for
Insurance
iQor Richardson, TX
Senior Support Agent 2013-2014
Take incoming calls to troubleshoot Samsung wireless
devices for repair
Asurion@Home Dallas, TX
VCSR 2012- 2013
Take incoming calls to process cellular phone insurance
claims
VHA Oklahoma City,OK
Customer Care Associate 2011-2012
Took incoming calls to assist with medical information
2 screens used
High call volume/150 plus calls per day
Data Entry
ACS (A Xerox Company) Yukon, OK
Customer Service Rep. 2010-2011
Took incoming calls to assist with wireless billing and technical information
Medium to high call volume
Sprint / Nextel Oklahoma City, OK Advanced Technical Support Rep. 2007-2010
Took incoming call to assist with wireless technical issues
Billing
Wireless activation
Your Tel America Oklahoma City, OK Store Manager 2005-2007
Managed store
Overseen store reps
Set up home phone service
Cash handling
Data entry
Education: Morris Career Training Center Oklahoma City, OK Certified Nursing Assistant/ Alzheimer's 2010
Langston University, Coyle, OK
Basics 1992-1993
Star Spencer High School, Oklahoma City, Ok
Vocational Office Education 1987-1991
Contact this candidate