Project Manager Customer Service

Omar Romero

Oxnard, CA *****

(Email) *************@*****.***

Mainframe Security/IT Consultant

Objective

To obtain a challenging position with in a company. With opportunity for growth and advancement, I pride myself in giving excellent service, loyalty, honesty, determination, and hard work. Ability to succeed in a team environment. Learn as much as I can to help and improve my work environment. To achieve upward mobility and to help and lead in my work place.

Education

High School Diploma June 1995

Rio Mesa High School/Oxnard, CA

A.A. Degree in Liberal Arts & Sciences, June 1998

Ventura College/Ventura, CA

B.S. Sociology; Crime and Corrections, California State University Northridge, December 2002

Volunteer Work & Awards

Volunteer

Knights Of Columbus- I am a 4th degree Sir Knight

Assist in helping feed, donate clothes to people.

Volunteer in cleaning and prepping the hall for special events.

Help and assist in charity functions.

The Clearwater Project- (Non Profit) 2000 - 2003; POC is Helen Meloy 805-***-****

Assist Federal and State convicts that are in a half-way house and are soon to be released on good behavior or time served in helping cope, adjust to be integrated in social life. I helped in being a part in groups that are intended in helping inmates build their social skills.

Individual Achievement Award 11/2007- Ten Year Award of Service for the Department of Defense (Navy), Pin and Award Certificate.

Professional Experience

Baxalta; Thousand Oaks, CA

09/2015 to present Manufacturing Associate I

As a Manufacturing Associate I am responsible for the following:

Prepare media and buffer solutions.

Operate Clean-in-Place (CIP) and Steam-in-Place systems.

Assemble and operate filtration systems

Operate general production equipment (such as pH and conductivity meters, autoclave, portable mixers, etc.

Monitor and record critical process parameters

Complete all relevant paperwork following GDP/GMP guidelines.

Perform routine maintenance and cleaning of production equipment to maintain in GMP fashion.

Perform sampling using aseptic techniques

Participate on Continuous Improvement Teams

Receive and distribute supplies into production areas as necessary.

Train and mentor other team members

Revise and review pertinent documentation as appropriate

Assist in troubleshooting process problems and responding to alarms

Baxter Bioscience; Thousand Oaks, CA

5/2013 to 07/2014 Manufacturing Technician I

- Under the immediate direction of the Formulation/Finishing Lead and overall directives of the supervisor, this position is responsible for the bio decontamination and appearance of the Bulk Formulation, Preparations, Aseptic Filling, and Sterility test room. Responsibilities also include the stocking of supplies, flushing of WFI lines, maintaining individual training records, and proper handling and removal of hazardous waste. As well as assisting in the training of new employees.

07/2014 – 09/2015 Manufacturing Technician II

The Manufacturing Technician II is responsible for executing all processes in production while strictly adhering to cGMP, environmental health and safety guidelines and any other related regulations which could apply. Fully participated in both departmental projects and any quality working teams which may be applicable. Under the general direction of the lead technician and the overall direction of the supervisor, I was responsible for the hands on execution of all activities in the production area.

• Supports all local manufacturing operations.

• Performs cryo suspension, filter clarification, chemical additions, dilutions, sterile filtration and other activities related to the manufacture/processing of AHF-M bulk.

• Operate general production equipment (such as Westfalia centrifuge, autoclave, Clean In Place /Steam Rinse, MAb/Q-Seph Column Chromatography, Nanofiltration Skid, etc.)

• Complete relevant paperwork following GDP/GMP guidelines.

• Manually clean all portable equipment and small parts.

• Participate on Safety and Continuous Improvement Teams.

• Receive and distribute supplies into the production area as necessary.

• Perform daily cleaning of the production area to maintain GMP compliance.

• Prepare media and buffer solutions.

• Perform disposal of hazardous waste

• Assemble and operate filtration systems.

• Participate in the revision and review of pertinent documentation as appropriate.

• Train new employees on procedures for which MT II is qualified as trainer.

Navfac Information Technology Center (NITC); Dept. of the Navy / Port Hueneme, CA

2008 to 2012 Mainframe Security Administrator

- Tasked as the Mainframe Security Administrator Project Manager for the NITC Enterprise Operations Branch, Code IT32, GS 9-11. As Mainframe Security Administrator, I have working knowledge of IBM’s Resource Access Control Facility (RACF) system. I work independently and with minimal instruction from supervisors, project managers, and support staff on security tasks as follows. Based on the SAAR forms submitted to me; I administer user profiles, accounts, privileges and access rights for the NAVFAC mainframe application systems maintained by NITC and hosted at the Defense Information Systems Agency (DISA) Ogden, Utah Operation Center as well as NAVFAC web based enterprise applications hosted at NITC.

- My account administration duties encompass security coordination with NITC project managers, system administrators and NAVFAC field Terminal Area Security Officers (TASO) to establish user accounts with sufficient privileges to allow access to mainframe applications and/or locally hosted enterprise applications. Working with the TASO’s, from the SAAR forms submitted to me. I make sure that the customer has sufficient access to do their job. I coordinate with DISA and NAVFAC TASO’s to maintain accurate and appropriate mainframe application and system access rights and to remove inactive accounts to prevent unauthorized system intrusion. I work directly with users to reinstate user access to the mainframe environment, I create user list reports assisting in report distribution set up with CA-Webview.

- I act as a liaison between users and DISA to convert accounts from Secure Web Access (SWA) to the mainframe Multi-Host Internet Access Portal (MIAP) access application. I work closely with DISA to mitigate resolution of mainframe STIG security violations, including securing account groups and sensitive datasets to exclusive primary users. I assist with storage optimization of the mainframe. This area deals with cost cutting moves like moving information from tape to virtual disk, reducing space by eliminating unused Data Queries, Job Schedules, JCL, and obsolete datasets. I also assist in mainframe database support on the CASEMIS, SUPMIS, CESMIS, FIS applications, and the ieFACMAN Integrated Data Store. I develop, test, implement, and maintain JCL, jobs, and schedules used in mainframe application batch processes, trouble-shoot errors and process failures as they occur. I work closely with the CDA’s and application developers in resolving JCL problems. I was the co-project lead on the FY 10, FY 09, FY08 FIS EOY/BOY projects.

- Experience in disaster recovery, I was involved and lead teams in testing for recovery of data in case of a disaster. As part of a disaster team, I helped implement primary backups and successfully mimicked the results in our secondary storage. I developed systems procedures for department users and maintained systems documentation.

Navfac Information Technology Center (NITC); Dept. of the Navy / Port Hueneme, CA

2004 to 2008 Information Assurance (IA)

- I worked in the NITC Information Assurance (IA) Branch, Code IT31 GS 7- 9; where I gained expert knowledge of user account administration in Citrix and Oracle Collaborative Suite (OCS). I also was responsible for Web Site Accreditation. I was the mainframe account administrator for CICS, Dataquery, ROSCOE and TSO via Vanguard Administrator running on IBM Security Server using the user account administration tool Resource Access Control Facility (RACF).

-I created and maintained historical account access records for audit purposes. I assisted inventory management of all hardware going in and out of NITC using DAPS (Defense Property Accountability System). In inventory management I processed materials and data in and out of the building.

Navfac Information Technology Center (NITC); Dept. of the Navy / Port Hueneme, CA

1997-2004 Help Desk Operator

- As a NITC Help Desk operator GS 5 - 7, I ordered office supplies, filing, and faxed. I provided customer service in the following areas; I answered trouble calls, opened trouble tickets and performed first level triage of user problems related to mainframe access, computer hardware, or network access problems.

- I was responsible for monitoring mainframe production system applications using the Control-M application to insure updates were run successfully and on time. I was responsible for determining the nature of the mainframe batch process failures and to contact the program support staff to expedite correction of the problem. I assisted users with mainframe login problems and dequed runaway or locked tasks and programs. As well as attending weekly safety training meetings.

Lamps Plus 2006 Ventura, CA

Customer sales/ support (part time)

Assisted customers via in person on the phone or through the Internet in helping customers answer questions and or buying product.

Additional skills

I hold professional licenses/certificate training in these areas.

Rockhurst University Continuing Education Center; Advanced Excel for Power User, fall 2003, 2008. Defense Property Accountability System Inventory Management DPAS Certificate, 06/02/03. Enterprise Security Solutions & RACF Users Training, Spring 2006, 2008, and 2009. Techknowledge Training- JCL Workshop, fall 2008. CompTIA Security Plus, Fall 2008. Cicso CCNA Security Certification, fall 2009. Working knowledge of Microsoft Office, Word, Excel, Power Point. I speak, read and write English & Spanish.

References

Name Employer Title Phone Email

Afzal H. Khan NITC IT Project Management; 805-***-**** *****.****@****.***

Irma Gonzalez NITC IT 31 Project Manager; 805-***-**** ****.********@****.***

Douglas J. Barron Defense Info Systems Agency; Consultant; 805-***-**** *******.*.*******.***@****.***

Soraya Ornales Ventura County Community; Service Worker; 805-***-****

Vanessa Ortiz Community Memorial Hospital; City of Ventura RN/Pharmacy; 805-***-**** ***************@*****.*** Indicates professional reference

R,

Omar Romero

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