Customer Service Data Entry

LUCRETIA R COLEMAN

E-mail: ********.*********@*****.*** - Phone: 337-***-****

**** *** ******, **** *******, Louisiana 70601

OBJECTIVE

Results Oriented administrative professional with a proven record of accomplishment of teamwork ability to reach company goals, seeking to gain employment in the areas of administration office support, medical office assistant, business management, outreach representative or Human Resource.

EXPERIENCE

May 2013 - August 2015

SWLA CENTER FOR HEALTH SERVICES

Lake Charles, Louisiana

Registration / Intake Clerk

Greeted patients with exceptional customer service skills as they enter the facility discreetly ascertaining the purpose of their visit. Typed Correspondence as needed provided support to medical faculty & staff. Filed paperwork as needed, answered multiple line phone, routing calls to proper departments and extensions as well as the taking of detailed messages.

Accurately Pre-Verified Insurance base on patients scheduled appointments.

Registered Patients for providers with alerting that patient is completed with in taking services and is ready to be seen.

Received payments as cashier, in form of cash, checks, debit/credit card depending on patient's demographics on Insurance. Assisted patients with enrollment of Sliding Fee Application. Made daily collections regarding past due accounts and billing.

M. NICHOLE SALON

October 2010 - April 2013

LAKE CHARLES, Louisiana

Licensed Cosmetologist/Stylist

Provide stylist services to clients along with exceptional customer service.

LUCRETIA R COLEMAN

E-mail: ********.*********@*****.*** - Phone: 337-***-****

October 2006 - January 2009

Public Defender's

Office

LAKE CHARLES, Louisiana

Receptionist/Assistant to Office Manager/Accounts Receivable and Collections

Provide exceptional administrative support by answering multiple line phone switchboard routing calls to proper extensions. Data Entry Specialist, entering massive amounts of client records in to the computer.

Update and organize filing systems. Make daily collections regarding past due accounts and billing. Extensive use of QuickBooks & Excel.

Set conference meetings for the Board of PDO Along with Attorneys, Judges, and other law professions within the faculty and staff.

Assisted with preparation of Auditing by Accurately maintaining files, demographics on the budget, and merging files to updated expertise.

April 2005 - October 2006

Office of Worker's Compensation

LAKE CHARLES, Louisiana

Receptionist/Office Clerk

Answered telephones, set appointments and conference calls for mediations between Clients, Judges, and or Attorneys.

Greeted clients expediting paperwork to proper departments to ensure customer satisfaction. Organized and Filed records, data entry and made massive copies, collating and stapling correctly.

LUCRETIA R COLEMAN

E-mail: ********.*********@*****.*** - Phone: 337-***-****

EDUCATION

January 2016 - Present

Grand Canyon University

Phoenix, AZ

Pursuing a Bachelors in Business Management with a concentration in Business Intelligence

Maintain 4.0-3.8 GPA

May 2008 - May 2010

Demmons School of Beauty

Cosmetology License

LAKE CHARLES, Louisiana

Maintain requirements Qualifications to achieved The State Board License

June 2006 - March 2008

Delta School of Business and

Technology

LAKE CHARLESLoouisiana

Dual Associate Occupational Studies - Business Management & Administrative Accounting

Academic Awards: Presidents List (4.0 GPA), Dean's List and Two - Year Pin.

January 2000 - July 2001

Acadian Area Career College

Certificate of Completion EKG Technician

Carencro, Louisiana

LUCRETIA R COLEMAN

Email: ********.*********@*****.***

SKILLS

Talented at providing executive level administrative support to management by managing and maintaining calendars, including scheduling of appointments, making travel arrangements and booking meetings and conference rooms.

Efficiently prepare agendas and arrange for committee, board and other meetings.

Classroom preparation in an associate degree program training to take on duties as accounting assistant involving accounts payable/receivable, deposits, bank reconciliation, check and cash balancing, cash overages, shortages and vendor negotiation.

Continuing education for preparation in a bachelor degree online program training to take on duties as business management assistant involving strategic management, web and Advanced business Analytics, IT Governance & Ethnics, Database Structuring with business Financed & Statistics and assisting with managerial accounting, economics & Marketing on a professional level with Christian worldviews.

Experience working with customers, clients, patients, and personnel where the ability to explain company services to customers and to elicit information must be done in a tactful, courteous, and effective manner despite the complexities or communicative pressures.

Confident in my ability to research data and follow proper company reporting procedures, reducing labor costs and improving customer-satisfaction ratings.

Training with double entry accounting including journal entries, accounts receivable, accounts payable, and bank reconciliation.

LUCRETIA R COLEMAN

Email: ********.*********@*****.***

PROFESSIONAL REFERENCES

Ms. Marjorie Lartigue, Medicaid Representative for SWLA Center for Health Services 2000 Opelousas St. Lake Charles, La. 70601 337-***-****

Judge Ronald Ware, District Judge, 14th JDC P.O. Box 3210 Lake Charles, La 70602 337-***-****

Mrs. Charlotte L. Bushnell, Workers' Compensation Judge, Office of Worker's Compensation Administration 4250 5th Ave. Suite 3 Lake Charles, La 70607 337-***-****

Ms. Deidra Walton, Academic Advisor at Sowela Technical Community College, 3820 Sen J Bennett Johnston Ave. Lake Charles, La 70615 337-***-****. In 2008, Ms. Walton was The Career Administration Rep. for Delta Technical College

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