Customer Service Manager

*****************@*****.*** Michelle A. McGuire 253-***-****

Skills: Relocation Specialist for Microsoft * Customer Service Management * Business Manager *

Staff Trainer * Sales and Marketing * Presentations * Problem Resolutions * Process Improvement *

Work History

Business Manager 10/2011 to 01/2015

Rainier Valley Community Development Fund – Seattle, WA

Total financial responsibility for a portfolio of $21 million and unrestricted funds of $6 million

Involvement with most cultural diverse community in United States

Administrative assistant to 3 executive loan officers and Executive Director

Oversaw creation of marketing materials and distribution

Financial operations and annual fiscal budgeting

Creation of employee manual and procedures manual

Office Administrator 07/2007 to 04/2011

Meucci and Associates – Renton, WA

Executive Assistant, HR and benefits administration

Sales and Marketing liaison between 450 dealers and 20 manufacturers

Acknowledged for outstanding customer service interface with end users, dealers and manufacturers

Creation of print marketing tools, special projects, and unique pricing requests

Project management from order placement through final installation

Senior Destination Site Manager 08/1998 to 05/2011

Chamness Relocation Services – Chandler, AZ

Microsoft Corporation vendor for direct contact to all new international hires, continuing account management

Exceeded corporate goals annually; personally relocated 500+ clients in 5 years

Earned consistent highest rating in customer quality surveys

Conducted large group presentations

Managed international relocation team of 50 staff with direct services to Microsoft and Amazon

Interfaced with local government requirements local banking institutions and consumer service providers

Owner and Director 04/1989 to 07/1998

Field of Dreams Child Care Center – Issaquah, WA

Leased up a new center by increasing enrollment by 150% resulting in a profit by 5th month of operation

Supervision two separate centers totaling 200+ students and a staff of 50

Mass marketed new school through advertisements, open houses and building network of other centers

Creation of all marketing materials and coordination of distribution

Managed all finances and budgets for centers, staff, payroll and human resources operations

Interfaced with state regulators, licensors to ensure compliance

Developed and implemented school policies and procedures to match with state regulations

Education Associate of Arts: Business Administration Cal State Fullerton - Fullerton, CA

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