Veronica Ng

*** * **** ******, *********, MD ****8

+1-443-***-****

Email: acvhai@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/linglingng

Portfolio: http://be.net/ling-ling-ng

User Experience Researcher and Designer seeks to create meaningful interactions through understanding user behavior

Professional Summary

Design educator with 10 years’ of industry experience in online publishing and web design seeks to progress into user research and design.

Areas of Expertise include:

• Information architecture

• User interface design

• Curriculum design for Interaction Design

• Graphic and visual design

User Research and Design Skills

• Working experience in web and graphic design (information graphics, data visualization)

• HTML coding, basic Javascript/jQuery and user interface programming

• Basic behavioral science statistics and research design

• User research design and methods

• Design thinking methods

Technical Skills

• Front-end HTML and interface design

• Prototyping (Axure, Balsamiq)

• Tobii eyetracker, Photoshop, Illustrator Microsoft Office Work Experience

Jan 2016 to present

User Research Assistant, University of Baltimore User Research Lab

- Recorded eyetracker and usability study sessions

- Recruited and co-ordinated with study participants and lab clients

- Qualitative analysis of data (transcribing, coding)

- Archiving of user research data and records

- User Research Lab clients – Veterans’ Affairs, State Board of Elections (Maryland), Center for Civic Design

Thesis work

June 2015 to June 2016

Title: “Understanding the basis behind undergraduates’ pre-existing perceptions of the library in order to improve library help services”

- Worked with librarians and English department at University of Baltimore to conduct a library perception and usage survey with students

- Conducted interviews with freshmen on their

- Developed recommendations for improving library reference help and outreach based on research findings

2009-2014

Design lecturer and module chair, Diploma in Design for Interactivity program, Republic Polytechnic (Singapore)

- Designed and delivered design curriculum in a problem-based learning environment

- Managed a team of adjunct and full-time lecturers

- Introduced Design Thinking methods into program curriculum

- Secured industrial internships for students

- Supervised students during their internship and capstone projects 2000 – 2008

Creative content manager at CNET Networks Asia Pacific (Singapore)

- Worked with producers and writers on editorial content

- Managed junior web designers

- Worked with techology team on maintaining and updating the site as well migrating the sites to different CMS

1997 – 2000

Graphic designer and multimedia designer (Singapore) Education

• 2016 MSc. Interaction Design and Information Architecture, University of Baltimore

(USA)

• 2004 Bachelor of Arts in Multimedia, Curtin University of Technology (Australia)

• 1996 Diploma in Graphic Design, Nanyang Academy of Fine Arts (Singapore) Paper

• Icsid World Design Congress 2009 Design Education conference paper (Singapore)

“A Mapping of Design Thinking onto Problem-Based Learning within the One-Day-One- Problem Pedagogy: Design for Interactivity at RepublicPolytechnic” [PDF]

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