Assistant Customer Service

HOPE E WOLFF

BRADENTON, FLORIDA *****, 941-***-****, ***********@***.***

OBJECTIVE

Ideal opportunity would be a permanent bookkeeping position that would utilize the skills and knowledge gained from over twenty (20) years of experience, with a professional local company. Primarily I have been working the past ten (10) years in smaller local businesses in a temporary or Contract positions primarily doing bookkeeping, office management and human resources tasks; and for the past 3 years, part time, as an independent bookkeeper while caring for my mother diagnosed with dementia. We have now moved her to an assisted living, giving me the time again to focus on my career. PAST EMPLOYEMENT EXPERIENCE

7/11/2012 TO 2/8/2013

CSi Networks, Inc. Sarasota, Fl

OPERATIONS

CSi Networks, Inc. is owned by my brother. When he lost his bookkeeper and It Manager, I assisted with day to day operations, overseeing accounting, payroll, human recourses, development of a an employee handbook, implementation of some policy and procedures as well as monthly reconciliations, yearly budgeting and product profit and loss reviews. Since that then, I have still assisted with bookkeeping, reconciliations, and projects as needs arise.

2/1/2010 TO 12/31/2012 The Cool-It Man, Inc. Bradenton, Fl OFFICE ADMINISTRATOR

Position began as a part-time bookkeeping position, primarily daily deposits, accounts receivables and assistant to the owner. After the first year, a company split occurred unexpectedly. I went to fulltime assisting the owner with day to day operations for the 20+ employee company until the sale of the company was finalized in December 2012. Primary responsibilities were Human Resources, payroll, employee benefits, accounts receivables, oversee accounts payables, office management, banking, assisted with month reconciliations, escalated customer relations. 4/1/2006 TO PRESENTLY Renovations of Sarasota, LLC Sarasota, Fl OFFICE ADMINISTRATOR

Office assistant/manager for a residential remodeler began as a fulltime position, however with the decline in construction, it has been part-position predominately consisting of the monthly bookkeeping. Full time responsibilities include bookkeeping, quarterly and yearly report filings, vendor accounts, customer accounts, customer support, payroll, tracking personnel data, corporate insurances and employee benefits, word processing, spreadsheets, marketing and other general office duties. 1/3/2002 TO 4/1/2006 D.M. Lawson Group, Inc. Sarasota, Fl OFFICE ADMINISTRATOR

This position had many roles, as an assistant to the husband and wife team, owning a commercial architect firm, general contractor business, and a property management company. Responsibilities for the architect firm were preparation of contracts, meeting planning and preparation, project time tracking, monthly project reports, monthly invoicing and customer communications. In addition, I assisted in payroll, accounts payables, accounts receivables, employee benefits, and office management. Property Management responsibilities, consisted of overseeing three

(3) commercial buildings, yearly CAM reports/budgeting, building maintenance, insurance up keep/review, tenant relations, lease agreements, vendor relations and bookkeeping for all three buildings. I truly enjoyed the diversity of responsibilities offered by this position. I also did invoicing, and keeping up with licenses, subcontractor information, and insurance information for the general contractor business. 8/1/1995 TO 10/1/2001 Bank Of America Dallas, Tx & Sarasota, Fl CSR/EXECUTIVE ASSISTANT/MARKETING ASSISTANT

Began in August 1995 as a Customer Service Representative in the Online Banking Department, quickly advanced to an Executive Assistant. In October of 1999, I relocated back to Sarasota with the bank; however I did change to departments. I was now working for the regional office, and marketing team that oversaw branches from Naples to Manatee county. I remained in that position department had been moved to Charlotte. Will be happy to give details for the different job responsibilities held with Bank of America. EDUCATION

8/1994 – 9/1995 Christ For The Nations Bible Institute Dallas, Texas FULL TIME STUDENT FOR ONE YEAR

Honor Roll

Resident Assistant

Volunteered in local youth outreach

8/1989 – 6/1991 Manatee Community College Bradenton, Florida FULL TIME STUDENT

Honor Roll

Associates degree curriculum

CURRENT REFERENCES:

Gregory J. Bannon, Owner, The Cool-It Man, Inc. 941-***-**** ****@*********.*** I have been personally working for Mr. Bannon since he sold The Cool-It Man, Inc. Joe Brachle, Co-owner, CSi Networks, Inc. 941-***-**** *********@***********.*** Currently assisting with bookkeeping, as needed.

Ted Wolff, Jr., Owner Renovations of Sarasota, LLC 941-***-**** ****************@***.*** Bookkeeping – Since April 2006

Joel or Tommy, Owners, Notion Design Group, LLC 941-***-**** ****@*****************.*** Bookkeeping – since Spring 2014

John Butts, Owner, Siesta Key Landscape, Inc. 941-***-**** ***************@*****.*** Bookkeeping – since Spring 2014

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