Customer Service Manager

Jason Ball

Phone: 410-***-****

E-mail: ************@*****.***

PROFESSIONAL EXPERIENCE:

F.Y.E. - Bel Air, MD & Durham, NC

January 2008 - Present

Store Manager: Oversees all store operations on a daily basis. Selects, trains, and supervises all store personnel. Key job functions include; sales, customer service, retail store management, schedule making, payroll, inventory, recalls, profit and loss, and organizing. My responsibilities include achieving all daily/monthly/weekly/yearly sales goals, cash handling, point-of-sale (register) responsibility, promoting and advertising business promotions online and job fairs, help customers repair DVDs, CDs, and entertainment systems, prepare store displays, merchandise all product, and maintaining appropriate stocking levels.

Record & Tape Traders – Owings Mills, MD

September 2002 – January 2008

Buyer/Internet Sales Manager: As buyer, my responsibilities were to research, select and purchase product from various vendors for sale within10 store locations. Key decision maker for which items to offer exclusively online via Amazon, Ebay and Half.com. Managed product ordering and receipt procedures. Recorded all inventory into database and executed appropriate distribution to store locations or online sales, based on past history projected trends. Analyzed sales data for reorder and new product inventory. Reviewed store sales to determine inter-store product transfers to maintain appropriate stock levels. Maintained productive relationships with product vendors worldwide. Interacted directly with customers for fulfillment of special orders. Responsibilities in my role as Internet Sales Manager included the hiring, training, problem solving and supervision of a staff of three who handled data entry, packaging and customer service. Mail Order Manager: (June 1997 – February 2001) Managed, secured and processed orders for the company mail order department including payment collection and packaging of merchandise. Received all ordered merchandise and entered titles into the database, allocating goods to ten store locations. Reordered using computer files as a guide from local to international product vendors. Wal-Mart - Abingdon, MD

April 2001 – September 2002

Overnight Stock Manager: Restocked various departments throughout large retail store. Responsibilities included proper alignment and display of shelves according to inventory numbers and product placement. Executed set up and tear down of POP displays and special event clearance. Assisted with maintenance of store, attending to misplaced merchandise, unexpected situations and refuse removal. Unloaded trucks and monitored incoming inventory when needed. Record & Tape Traders – Owings Mills, MD

December 1992 – June 1997

Store Manager: Responsible for all management aspects of retail store. Upheld all company/store policies and exhibited solid product knowledge, outstanding customer service standards and suggestive selling techniques. Analyzed and measured business trends, developing and implementing plans to maximize sales and meet or exceed company goals and objectives. Trained and monitored store personnel in all aspects of the business and responsibility for their positions. Continuous evaluation and reaction to performance issues and active recruitment of management candidates. Maintained staff awareness of all current merchandise promotions, tests and advertisements. Planned staff schedules, goals and assignments, assuring proper execution and completion. Oversaw floor moves, merchandising, display maintenance and store housekeeping. Handled opening, closing and securing of store per company policy.

Record World – Glen Burnie, MD

June 1986 – December 1992

Store Manager: Managed three different locations during tenure, each with higher sales traffic. Responsible in all aspects in the operations of the store. Hired, trained and monitored store staff. Established staff schedules and monitored attendance. Set up store displays. Assigned and monitored tasks of store staff. Handled opening and closing procedures. EDUCATION:

Towson University – Towson, MD

Bachelor of Science in Business Management

ACCOMPLISHMENT HIGHLIGHTS:

-Awarded Record World Manager of the Year (out of 80 stores) for three concurrent years.

-Received Highest Sales Increase Award at FYE

-Consistently recognized in lowering shrink percentage at local and district levels at F.Y.E.

[References available upon request]

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