Manager Customer Service

DALE G HAERR

*************@*****.*** 847-***-****

Seeking Department Manager/Supervisor or equivalent position in Distribution and Manufacturing. Managing/Supervising a team of associates of 5 or more up to but not limited to 75. Including hiring, discipline, firing, training of the team. Safety always first and TEAM concept building and maintaining.

Distribution Manager/Supervisor

Georgia Nut Company February 2008- September 2015

Skokie and Niles facilities in Illinois

Issue shipping instructions and provide routing information to ensure that delivery times and locations are coordinated

Confer with department heads to coordinate all warehouse and production goals are achieved, such as production, shipping, receiving, sales, quality, purchasing and records control

Inspect physical conditions of warehouses, maintain inventory for 22 vehicles in fleet, transporting equipment including lift trucks, ordering parts, maintenance, repairs or replacements as needed

Inspect all incoming and outgoing trailers to insure compliance with SQF and all GMP’s

Respond to customer’s or shipper’s questions and complaints regarding storage and distribution services

Develop and implement plans for facility modification or expansion, such as equipment purchases or changes in space allocation or structural design

Coordinating the work and activities of others

Making decisions and solving problems in fast paced high activity environment

Coaching and developing others

Scheduling work and activities of others for 3 shifts

Experience with: Bar code scanners and RF scanners, various computers and operating systems, ERP and MRP software, GMP’s, SQF Certified

Owner of Painting and remodeling business

Distinctive Interiors 2001-2008 again from January 2016-present

Ordering of all material and all customer service including project estimates

Direct labor on all projects and coordinating all workforce to ensure timely completion

Specialty in Faux finishes and Venation plaster

Bathrooms, kitchens, basements including electric and plumbing are our specialty

DC Manager

Automatic Data Processing January 1996-May 2001

Responsible for inventory of Dealer Services product with value of 20 -26 million

Team of 35 full-time associates and up to an addition 45 temporary members for 2-3 months

Managed freight negotiations for domestic and international shipments of 1.75 million

Reduced inventory by 15% and improved material accuracy by 3.75% to a 99.45% accuracy

Separate warehouse for 3.5 – 5.2 million auto and truck parts for fleet vehicles

DC Manager February 1990-November 1995

Westell Inc.

Responsible for all aspects of warehouse in Telecommunications manufacturing facility

All shipping, receiving, order picking warehouse storage and inventory control

Managed staff of 35 employees

Improved space restrictions by implementing swing reach turret truck and a parts carousel system at a cost savings of 2.6 million by using existing space

Setup new 76,000 square foot parts warehouse in Denver in a 6-week time frame

Logistics Coordinator July 1984-Janurary 1990

Digital Equipment Corp.

Responsible for computer equipment inventory of 22 mobile sites and 5 remote sites

Carried a 2-million-dollar inventory for mobile vehicles including Wisconsin, Illinois and Indiana

Duties included physical inventories, credits, transfers, shipping and receiving on inventory valued at 8 million dollars

Education

Illinois State University

Bachelor’s Degree in Business specializing in logistics and operations management

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