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Service Customer

Location:
Philippines
Posted:
June 29, 2016

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Resume:

EMMANUEL SAN MIGUEL ACOSTA

Blk. ** Lt. ** Almeria St., Ceritos Heights Phase 2

Molino 4, Bacoor Cavite, Philippines

Mobile +63-995*******

acvh5l@r.postjobfree.com

OBJECTIVE

To obtain a challenging position that would allow me to apply my knowledge and skills as Automotive Senior Service Advisor (head of service for front line team) for the benefit and growth of the company while helping create some advancement opportunities for myself.

WORKING EXPERIENCE

Sept. 2012 – July 2015 MILLENNIUM SERVICE CENTER LIMITED (PACIFIC MOTORS LTD.)

206/1-207/1, Bir Uttam Mir Shawkat Sharak Tejgaon, Dhaka-1208 Bangladesh

Position: SENIOR SERVICE ADVISOR

LAND ROVER / JAGUAR / HYUNDAI / NISSAN (DISTRIBUTOR)

Managing and overseeing the service front liner team (7 service advisors and 4 service engineers)

Consistently contributing to the growth of the company by hitting 100% of the monthly quota and unit received.

Consistently hitting the overall monthly customer satisfaction.

Completing and submitting monthly report to the Directors and Singapore head office (Customer satisfaction feedback monthly report)

Proposed and contributed additional inputs to the DMS (data management system) for a faster, efficient and accurate transactions and reports.

Managing / Arranging all the incoming vehicle for service (appointment and walk-in)

Attend to all service advisor queries and questions

Arrange work schedules of front liner team

Helping / Providing additional key points to improve DMS (Data Management System)

Greet and assist incoming customer

Attend when sales is delivering a new unit

Correcting all job card entries for task and parts

Conduct training for service advisor and front line trainees

Monitor appointments / arrived / received units

Attend to customer queries

Final checking of job card for all inputted parts and labor rate (for billing)

Monitor and make sure daily and monthly needed production output (quota) is reached

Monitor and update all parts ordered by service advisor

Providing ideas for Service Promotional Campaigns

Provide quotation for repair (BP & GJ), coordination of repair job/invoice

Used DMS (Data Management System)

Increase customer retention rate

Jan. 2010 – Feb. 2012 HYUNDAI ALABANG, INC.

Alabang-Zapote Road, Tierra Nueva Village, Cupang Muntinlupa City

Position: CERTIFIED SERVICE ADVISOR

Conduct daily intake of vehicles for service and maintenance

Responsible in following up with the status of the repairs of vehicles in workshop / assigning job orders (JOB CONTROL)

Attend to customer's requirements for vehicle repair/servicing

Provide quotation for repair (BP & GJ), coordination of repair job/invoice

Provide billing after repair of vehicle from service

Submit daily production report directly to General Manager & Service Manager

ACHIEVEMENTS:

CERTIFICATION for CERTIFIED SERVICE ADVISOR

HYUNDAI ASIA RESOURCES INC. (HARI)

Consistent TOP Achiever in terms of hitting targets/quotas every month

Chosen participant for the 2010 BEST SERVICE ADVISOR Competition held in Hyundai Asia Resources Inc.

Feb. 2008 – Aug. 2009 FORD ALABANG (DEARBORN MOTORS CO., INC.)

Madrigal business Park, Alabang-Zapote Rd., Muntinlupa City

Position: SERVICE ADVISOR

Conduct daily intake of vehicles for service and maintenance

Responsible in following up with the status of the repairs of vehicles in workshop including invoicing of work orders (JOB CONTROL & BILLING)

Attend to customer's requirements for vehicle repair/servicing

Provide quotation for repair, coordination of repair job/invoice

Attend to accident claims reporting ( BP - Body and Paint )

Conduct accident assessment ( BP - Body and Paint )

Used ERA System

ACHIEVEMENTS:

FORD GROUP PHILIPPINES (FGP)

TOP SERVICE ADVISOR OF THE YEAR 2008 (Main Dealer)

DEALER CONVENTION – 24 January 2009

Dusit Thani Manila, Ayala Center, Makati City

BEST SERVICE ADVISIOR

For the month of August, September, December 2008 / May 2009

FORD ALABANG, Muntinlupa City

Dec. 2006 – Jun. 2007 OFFICE TIGER PHIL. CORP. (an RR DONNELLEY COMPANY)

7/F Eastgate Center 169 Edsa, Mandaluyong City

Position: DOCUMENT SPECIALIST/GRAPHIC DESIGNER

Adobe Photoshop, Adobe Illustrator, Adobe PageMaker

Signs and Banners, Light Logo Recreation, Calling Cards, Brochure, Labels, Basic Photo Restoration, Invitations, Forms, CD cover, Word processing, etc.

Sept. 2004 – Jul. 2006 PALMS POINTE COUNTRY CLUB

Alabang-Zapote Rd., Muntinlupa City

Position: Badminton Hitting Partner, Tennis Ballboy, Attendant

Aug. 2002 – Aug. 2004 AIR-SEA INTERNATIONAL CARGO INC.

Ding Velayo Building, Domestic Rd., Pasay City

Position: CUSTOMS REPRESENTATIVE

Document Processor in Customs (Sea Freight & Air Freight), Cargo (Handler/Delivery), Data Encoder, Document preparation and formatting (especially forms) and Document/File Compilation

EDUCATION

2nd Sem. 1998 – 2002 DE LA SALLE UNIVERSITY - DASMARIÑAS

GRADUATE of COMPUTER TECHNOLOGY

Dasmariñas, Cavite

QUALIFICATIONS

MS Word, MS Excel, MS Power Point, Basic in FoxPro, Adobe Illustrator, Adobe Photoshop, Adobe Pagemaker.

Excellent oral and written communication in English and Filipino.

Excellent Customer Service approach

Interpersonal skills, Multi-tasking, Goal-oriented.

Confidence and persistence.

Able to interact with different levels of people.

Can work under pressure and well-organize.

Flexible approach and pro-active nature.

SEMINARS

September 2010 HSAP-2 (Hyudai Service Advisor Program – Level 2)

KPMG Building Ayala Avenue Makati city

April 2010 HSAP-1 (Hyudai Service Advisor Program – Level 1)

KPMG Building Ayala Avenue Makati city

October 2012 GROOMING WORKSHOP

PACIFIC MOTORS LTD. (Dhaka, Bangladesh)

REFERENCES

Servando B. Alvarez, Jr.

Vice President / Head of Finance – Amalgamated Investment Bancorporation

+63-920*******

Sherman Maligalig Mata

Service Director – Millennium Service Center Ltd. – Dhaka Bangladesh

+63-918******* / +63-916*******

Marvin Lazaro

Service Manager - Hyundai Alabang Inc.

+63-922*******



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