Service Customer
Resume:
EMMANUEL SAN MIGUEL ACOSTA
Blk. ** Lt. ** Almeria St., Ceritos Heights Phase 2
Molino 4, Bacoor Cavite, Philippines
Mobile +63-995*******
**********@*****.***
OBJECTIVE
To obtain a challenging position that would allow me to apply my knowledge and skills as Automotive Senior Service Advisor (head of service for front line team) for the benefit and growth of the company while helping create some advancement opportunities for myself.
WORKING EXPERIENCE
Sept. 2012 – July 2015 MILLENNIUM SERVICE CENTER LIMITED (PACIFIC MOTORS LTD.)
206/1-207/1, Bir Uttam Mir Shawkat Sharak Tejgaon, Dhaka-1208 Bangladesh
Position: SENIOR SERVICE ADVISOR
LAND ROVER / JAGUAR / HYUNDAI / NISSAN (DISTRIBUTOR)
Managing and overseeing the service front liner team (7 service advisors and 4 service engineers)
Consistently contributing to the growth of the company by hitting 100% of the monthly quota and unit received.
Consistently hitting the overall monthly customer satisfaction.
Completing and submitting monthly report to the Directors and Singapore head office (Customer satisfaction feedback monthly report)
Proposed and contributed additional inputs to the DMS (data management system) for a faster, efficient and accurate transactions and reports.
Managing / Arranging all the incoming vehicle for service (appointment and walk-in)
Attend to all service advisor queries and questions
Arrange work schedules of front liner team
Helping / Providing additional key points to improve DMS (Data Management System)
Greet and assist incoming customer
Attend when sales is delivering a new unit
Correcting all job card entries for task and parts
Conduct training for service advisor and front line trainees
Monitor appointments / arrived / received units
Attend to customer queries
Final checking of job card for all inputted parts and labor rate (for billing)
Monitor and make sure daily and monthly needed production output (quota) is reached
Monitor and update all parts ordered by service advisor
Providing ideas for Service Promotional Campaigns
Provide quotation for repair (BP & GJ), coordination of repair job/invoice
Used DMS (Data Management System)
Increase customer retention rate
Jan. 2010 – Feb. 2012 HYUNDAI ALABANG, INC.
Alabang-Zapote Road, Tierra Nueva Village, Cupang Muntinlupa City
Position: CERTIFIED SERVICE ADVISOR
Conduct daily intake of vehicles for service and maintenance
Responsible in following up with the status of the repairs of vehicles in workshop / assigning job orders (JOB CONTROL)
Attend to customer's requirements for vehicle repair/servicing
Provide quotation for repair (BP & GJ), coordination of repair job/invoice
Provide billing after repair of vehicle from service
Submit daily production report directly to General Manager & Service Manager
ACHIEVEMENTS:
CERTIFICATION for CERTIFIED SERVICE ADVISOR
HYUNDAI ASIA RESOURCES INC. (HARI)
Consistent TOP Achiever in terms of hitting targets/quotas every month
Chosen participant for the 2010 BEST SERVICE ADVISOR Competition held in Hyundai Asia Resources Inc.
Feb. 2008 – Aug. 2009 FORD ALABANG (DEARBORN MOTORS CO., INC.)
Madrigal business Park, Alabang-Zapote Rd., Muntinlupa City
Position: SERVICE ADVISOR
Conduct daily intake of vehicles for service and maintenance
Responsible in following up with the status of the repairs of vehicles in workshop including invoicing of work orders (JOB CONTROL & BILLING)
Attend to customer's requirements for vehicle repair/servicing
Provide quotation for repair, coordination of repair job/invoice
Attend to accident claims reporting ( BP - Body and Paint )
Conduct accident assessment ( BP - Body and Paint )
Used ERA System
ACHIEVEMENTS:
FORD GROUP PHILIPPINES (FGP)
TOP SERVICE ADVISOR OF THE YEAR 2008 (Main Dealer)
DEALER CONVENTION – 24 January 2009
Dusit Thani Manila, Ayala Center, Makati City
BEST SERVICE ADVISIOR
For the month of August, September, December 2008 / May 2009
FORD ALABANG, Muntinlupa City
Dec. 2006 – Jun. 2007 OFFICE TIGER PHIL. CORP. (an RR DONNELLEY COMPANY)
7/F Eastgate Center 169 Edsa, Mandaluyong City
Position: DOCUMENT SPECIALIST/GRAPHIC DESIGNER
Adobe Photoshop, Adobe Illustrator, Adobe PageMaker
Signs and Banners, Light Logo Recreation, Calling Cards, Brochure, Labels, Basic Photo Restoration, Invitations, Forms, CD cover, Word processing, etc.
Sept. 2004 – Jul. 2006 PALMS POINTE COUNTRY CLUB
Alabang-Zapote Rd., Muntinlupa City
Position: Badminton Hitting Partner, Tennis Ballboy, Attendant
Aug. 2002 – Aug. 2004 AIR-SEA INTERNATIONAL CARGO INC.
Ding Velayo Building, Domestic Rd., Pasay City
Position: CUSTOMS REPRESENTATIVE
Document Processor in Customs (Sea Freight & Air Freight), Cargo (Handler/Delivery), Data Encoder, Document preparation and formatting (especially forms) and Document/File Compilation
EDUCATION
2nd Sem. 1998 – 2002 DE LA SALLE UNIVERSITY - DASMARIÑAS
GRADUATE of COMPUTER TECHNOLOGY
Dasmariñas, Cavite
QUALIFICATIONS
MS Word, MS Excel, MS Power Point, Basic in FoxPro, Adobe Illustrator, Adobe Photoshop, Adobe Pagemaker.
Excellent oral and written communication in English and Filipino.
Excellent Customer Service approach
Interpersonal skills, Multi-tasking, Goal-oriented.
Confidence and persistence.
Able to interact with different levels of people.
Can work under pressure and well-organize.
Flexible approach and pro-active nature.
SEMINARS
September 2010 HSAP-2 (Hyudai Service Advisor Program – Level 2)
KPMG Building Ayala Avenue Makati city
April 2010 HSAP-1 (Hyudai Service Advisor Program – Level 1)
KPMG Building Ayala Avenue Makati city
October 2012 GROOMING WORKSHOP
PACIFIC MOTORS LTD. (Dhaka, Bangladesh)
REFERENCES
Servando B. Alvarez, Jr.
Vice President / Head of Finance – Amalgamated Investment Bancorporation
Sherman Maligalig Mata
Service Director – Millennium Service Center Ltd. – Dhaka Bangladesh
+63-918******* / +63-916*******
Marvin Lazaro
Service Manager - Hyundai Alabang Inc.
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