Customer Service Sales
Resume:
Kristen Miller
** **** **** ***,***** shade NJ 08052. (C)856-***-****
Email- **************@*****.***
Work History
Sales Associate
Things Remembered - Cherry Hill, NJ 9/2014 to 2/2015
Played A Key Role In Generating (number) Per Year In Sales And Revenues
Recorded Information Regarding Purchase Orders And Corresponding Invoices
Supervised The Employee Benefits Program And The Company's Annual External Audit
Answered Inquiries And Responded To Requests By Accessing Computerized Financial Information
Serve As Primary Customer Service Professional To Receive Direct Sales Customers And Customer Support Issues.
Prepared Accurate Sales Contracts Within Critical Timelines.
Call Center Rep
Vcare Technology/ugg Australia - Mount Laurel Nj 4/2012 to 9/2014
Responded To Client Queries Or Complaints By Phone Or E-mail As Appropriate.
Maintained Contact With New And Existing Clients As Instructed.
Assisted Customers With Order Placement.
Forwarded Important And Serious Matters To The Seniors.
Transferred Urgent Calls To Appropriate Departments.
Updated Clients Contact Information And Other Details In The Customer Database.
Set Appointments With Potential Clients.
Provided Clients With Detailed Information On Products And Services.
Assisted Clients With Service Or Billing Matters.
Inbound Customer Service Support
Outbound Customer Service Support
Electronic Mail Delivery
Encourage Customer To Purchase Product And Services
Customer Service Ethics
Maintaining Quality Of Service Through Quality Assurance
Able To Perform Multi-tasking
Customer Negotiation And Persuasion
Delivery Driver
Pizza Hut - Delran Nj 1/2012 to 4/2012
Stopped At Different Sites For Pick-up And Delivery Of Materials.
Logged Items That Were Received And Delivered.
Maintained A Record Of Receipts Or Payments For Items Received Or Delivered.
Able To Drive Safely And Comply To The Road Regulations
Order Pickup And Delivery
Very Good Communication Skills
Following The Standard Procedures For Pick Ups And Deliveries
Using Devices For Navigation (GPS, Electronic Maps And Other Related Software)
Delivery Driver
Dominos Pizza - Moorestown Nj 8/2011 to 1/2012
Stopped At Different Sites For Pick-up And Delivery Of Materials.
Logged Items That Were Received And Delivered.
Maintained A Record Of Receipts Or Payments For Items Received Or Delivered.
Able To Drive Safely And Comply To The Road Regulations
Order Pickup And Delivery
Very Good Communication Skills
Following The Standard Procedures For Pick Ups And Deliveries
Using Devices For Navigation (GPS, Electronic Maps And Other Related Software)
Emt-b/cpr/driver
Emstar Ambulance - Pennsauken Nj 7/2009 to 8/2011
Provided Basic Life Support. Transported Patients To And From Hospitals,residence,and/or Nursing Homes. Document Services Provided. Maintain Cleanliness Of Vehicle. Stocking Supplies On Vehicle. Communicating With Dispatch And Using A Gps System To Navigate. Customer Service Skills. Multitasking. Showing Sympathy And Genuinely Caring For The Patient.
EMT-B/CPR/DRIVER
PRN Medical Transport - Hainesport Nj 4/2008 to 6/2009
Provided Basic Life Support. Transport Patient To And From Hospitals,residence, And/or Nursing Home. Document Services Provided. Navigate Using Gps System And Communicating With Dispatch. Lifting Patients And Equipment. Making Sure Vehicle Is Fully Stocked At All Times. Maintaining Cleanliness Of Vehicle. Being Sympathetic And Genuinely Caring For The Patients And Their Situation. Customer Service Skills.professionalism.
Administrative Aassistant. Part Time (2007-2009)
Credit Care - Cherry Hill Nj 6/2004 to 8/2009
Maintained A Clean And Orderly Reception And Lounge Area
Greeted And Provided Exemplary Customer Service To Visitors, VIPs, Vendors And Interviewees
Managed Incoming And Outgoing Call Duties Included But Not Limited To Answering And Taking Detailed, Accurate Messages
Responded To Client Queries Or Complaints By Phone Or E-mail As Appropriate.
Maintained Contact With New And Existing Clients As Instructed.
Assisted Customers With Order Placement.
Forwarded Important And Serious Matters To The Seniors.
Transferred Urgent Calls To Appropriate Departments.
Updated Clients Contact Information And Other Details In The Customer Database.
Set Appointments With Potential Clients.
Provided Clients With Detailed Information On Products And Services.
Assisted Clients With Service Or Billing Matters.
Inbound Customer Service Support
Outbound Customer Service Support
Electronic Mail Delivery
Encourage Customer To Purchase Product And Services
Customer Service Ethics
Maintaining Quality Of Service Through Quality Assurance
Able To Perform Multi-tasking
Customer Negotiation And Persuasion
Entered Data At High Speed And Accuracy Rates As They Appeared On Documents.
Keyed In Data Of Varying Levels Of Difficulty And Verified Alphanumeric Information.
Entered Data To File Records, Verifying The Accuracy And Completion Of Forms.
Developed A Filing System To Improve Processing Of Documents.
Established An Effective Filing System To Improve Processing Of Documents.
Scanned Documents, Converted Them To Pdf, And Stored Them On The File System.
Researched Or Retrieved Information And Then Presented Them In Various Formats.
Checked Documents And Corrected Erroneous Entries.
Searched Information From Online Forums And Web Pages And Entered The Details Onto A Spreadsheet.
Carried Out Administrative Tasks Such As Photocopying And Filing.
Manually Checked Data For Consistency And Completeness.
Responded To Customer Queries And Quickly Resolved Complaints.
Handle Customer Complaints And Provide Immediate Resolution
Handled Cash Register And Organized Charge Slips, Vouchers, And Coupons.
Communicate And Engage Customers Making Sure Demands And Needs Are Met
Answer Phone Calls (customer Inquiry, Complaints, Orders, Etc)
Performed Dusting, Cleaning Mirrors And, Steaming Clothing.
Used Selling Techniques To Suggest New Items To Customers, Improving Personal And Company Sales.
Covered Shifts For Employees Who Are Absent.
Greeted And Assisted Customers Entering The Store Premises.
Education
High School Diploma: 2006
Maple Shade High - Maple Shade, NJ
Skills
Excellent verbal communication skills
Demonstrate confidence
Work well with teams
Problem Solver
Attention to details
Ability to work under pressure
Self-awareness
Basic computer skills
Proactive
Critical thinking
Good written communication skills
Flexible and able to adjust to the work environment
Stress tolerance
Professionalism
customer awareness
Active listener
Multi-tasking
Time management
Able to perform with minimal supervision
Peer to peer interaction
Strong work ethics
Ability to accept and learn from criticism
Analytical and research skills
Goal oriented
Adaptable
Decision Making
Motivator
Good role model
Coaching skills
Strong values and beliefs
Decision making
Able to influence others
Providing performance feedback
Departmental familiarity
Goal setting
Result oriented
Organizational commitment
Strategic thinking
Strategic planning
Focuses on both short and long term results
Encourages continuous learning at all levels
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