Field Service Customer

SCOTT M. CONWAY

* ******* **** - ******* ** ***60 617-***-**** *****.**********@*****.***

FIELD SERVICE TECHNICIAN

Efficient, conscientious and detail-oriented professional with many years of experience providing superior technical support and customer service in profit driven and fast-paced environments.

Highly skilled in evaluating and solving complex equipment problems.

Core Competencies and Characteristics:

Strong technical knowledge of electronics, medical equipment, scientific & biomedical equipment, computers and networking, sterilizers, and liquid handling (96/384 well plates).

Diagnostic/troubleshooting of equipment including software and hardware upgrades.

Windows N.T. 4.0 and Networking Essentials certified.

Reimaged and reconfiguration of hard drives.

Perform nation and international field service.

Performed onsite service and repair of complex medical/pharmaceutical equipment. Troubleshooting and repair issues consisted of hardware, robotic, electromechanical, calibration and software failures.

Performed Complaint Investigation and evaluated root cause defibrillator failures and reported any adverse events to the FDA.

Performed equipment installations, product training & demos, sales & service, and technical support to company’s customer base

Work Experience

Integra-Biosciences – International Field Service 2013 to 2015

Adecco/Philips – Quality/Complaint Investigator 2012 to 2013 (temp)

Qwinstar Corp (Mellon Bank) Everett MA – Site Technician 2008 to 2010

J.L.Longo Staffing/NX Stage Medical – Dialysis Repair 2007 to 2008 (temp)

Parata Corp., Durham NC – Field Service 2006 to 2007

Cardinal Health, San Diego CA – Field Service 2004 to 2006

Kodak Service and Support – Field Service 1999 to 2004

Lanier Worldwide, Woburn MA 1997 to 1999

Valley Office Equipment, Santa Clara CA 1990 to 1997

Education

R.E.T.S Electronic School - Boston MA

University of Maine - Orono ME

Everett High School - Everett MA

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