Director Software, VP Software, CIO, Offshore Management
Resume:
Jeffrey Jacobson
Agoura Hills, CA 91301
**********@**.**.***
** ***** ** ****** *** executive management experience in Professional Services, Service Delivery, Consulting, Small Startup, IT and R&D. Proven ability to create and manage on-shore and offshore teams up to 450 worldwide. History of producing high quality products on time and on budget. Adept at reducing costs, improving services, and growing customer base. Expertise in strategic planning, process implementation, and program development. Superior team building, mentoring, and motivational abilities. Outstanding presentation skills in front of clients and internal customers. In addition, extensive experience in managing large teams in Sydney, Montreal, New Delhi, Bangalore, Hyderabad, Bucharest, Nizhny Novgorod and Tianjin.
• P&L
• Agile/Scrum
• Offshore Service Delivery
• Large Technology Consulting (IBM)
• Project Management
• ERP Implementations
• Software R&D
• Oracle
• C-Level Advisor
• Siebel
Professional Experience
2015 – Present
Classic Party Rentals, Inglewood, CA
Project Manager/C-Level Advisor/Consultant
• Reporting to the CIO and managing three project implementations. In addition, acting as a C-Level advisor to the VP National Operations and the CIO.
• Passport Corp Implementation – Integrating the Passport Route Management with Oracle Sales Entry, Kronos and GPS Insight)
• Managing and developing the Requirements, Product Design, Integration, Development, UAT, Pilot and Rollout.
• Conduct weekly status calls with internal stakeholders and software vendors.
• Prioritize and manage all Change Control, thus keeping all projects within budget thresholds. 2
2013 – 2015
Rixmann Companies, Burnsville, MN
CashPass Network/Pawn America/Payday America/MyBridgeNow Program Management/C-Level Advisor/Consultant
• Overall program manager for Pawn America’s new Oracle POS implementation with a budget of $2.5 Million respectively.
• Restructure SOW between Oracle (Micros) and Pawn America, saving $500K in implementation costs.
• Negotiated with Oracle to bring in a new development integrator to the Micros development partner program.
• Ensure requirements scope and costs are tracking back to original license and services agreement.
• Ensure FRD’s are complete and mapped to all Pawn America retail business flows.
• Design and Architect MODS and screen flows for all customer transactions and back office administration.
• Design integration mapping between Micros and ADP employee data and time sheets.
• Design ETL process between PawnDex and Micros inventory data.
• Develop PCI compliance documentation for Micros and Verifone payment method.
• Develop test cases and user acceptance criteria for GO Live.
• Assist in designing the online eCommerce solution using Frooition, Big Commerce and ClaraStream.
• Managed in an Agile environment with vendors.
2012 – 2013
Aristocrat Technologies, Inc., Las Vegas, NV
VP/GM Worldwide Quality Assurance (Offshore Delivery)
• Manage offshore services for R&D, Compliance and Oasis 360 CRM.
• Define and evangelize the services vision and goals across the global development teams.
• Direct the realignment of the organization to support the global development environment the company operates in.
• Manage 100 offshore engineers functional P&L as it relates to keeping profitable game development margins.
• Continued focus on performance management and accountability via improved rigor in the calibration of performance ratings process.
• Establish KRA and KPI’s measurements as it relates to efficiency, profitability, quality, savings and compliance.
• Implement global capacity planning for 850 games across New Delhi, Las Vegas, and Sydney.
• Developed and implemented partnerships with Accredited Testing Facilities for the purpose of cost reduction and time to market.
• Hired new staff in India to increase the gaming domain knowledge, which allowed more complex games to be developed in India.
• Implemented on-going training programs to upgrade engineer’s skills for the purposes of adhering to complex jurisdictions.
• Managed all Oasis360 back-end CRM pre & post implementation support. 2011 – 2012
TeleCommunication Systems, Aliso Viejo, CA
Director (Mobile Navigation) (Offshore Delivery)
• Direct a multi-national team of 150 senior Engineers in Russia, China and the United States to develop and certify turn-by-turn navigation for Verizon, Metro PCS, Cricket, RIM, TISA and CLARO.
• Communicate frequently with Product Mgmt, Project Mgmt, QA and other teams to enable planning, problem solving, and execution of projects.
• Ensure successful execution and delivery of engineering projects in an Agile/Scrum environment, and continuous improvement of the organization's ability to execute against tight deadlines.
• Makes strategic engineering solution recommendations to executive staff.
• Developed and implement the processes, procedures and standards for the review of software development and maintenance.
• Manage system/regression/certification tests performance, conduct platform certification tests, field testing, support beta tests, and certify initial production releases. Validates test results based on functional and design specifications and pre-defined testing guidelines.
• Created a global capacity planning application to manage weekly capacity needs.
• Manage the following mobile platforms: IOS, Android, Java, Brew and BBX. 3
2010 – 2012
Velvet Games LLC, Marina Del Rey, CA
CEO - Founder
• Founded Velvet Games in February of 2010 and successfully launched my first game in three months using a virtual team of engineers, artists, producers, and an enterprise third-party developer.
• Partnered with Happynin games to raise Angel funding.
• The first IOS game, Mo Fishin, has a large fan base on Facebook. Mo Fishin is socially connected to Facebook via the World Wide Leader Board. Mo Fishin has 20,000 downloads and was finally pulled from the AppStore on March 1, 2012.
• Developed and trade marked the online social game “Socialite”.
• Velvet Games no longer exist as of March 2012.
2008 – 2010
Electronic Arts Mobile, Playa Vista, CA
Worldwide Mobile Director (Offshore Delivery)
• Managed 450 mobile engineering and QA employees and contractors in Montreal, Romania, Hyderabad and Los Angeles.
• Provided worldwide leadership for EA’s Mobile division.
• Directed all resource planning, budgeting and operational initiatives.
• Partnered with worldwide production studios, publishing, IT, and operations to ensure the yearly slate is delivered on time.
• Implemented policies and procedures to optimize the SDLC and improve the quality of games.
• Outsourced work to lower cost centers when necessary to achieve higher profit margins per SKU.
• Managed hundreds of simultaneous projects producing over 2.3 Million SKU’s on Android, IOS, RIM, Brew and Java.
• Saved the company 3 million year over year through off-shoring strategies.
• Increased productivity output 100% year over year.
• Increased quality of products by 50% year over year.
• Delivered all projects on time.
• Rolled out a CDMA Based Station solution to each region in order to leverage offshore lower staff costs.
• Implemented common training program for the worldwide organization.
• Implemented capacity planning tool to ensure 85% employee utilization rate. 2006 – 2007
Isilon Systems, Inc. Seattle, WA
Director Quality Engineering
• Managed 28 SDET and QA engineers for all software, maintenance and patch releases.
• Implemented fully automated test case regression amounting to 40,000,000 test conditions.
• Used Mercury Quality Center and in-house developed tools to house test cases, results, and hardware management.
• Implemented fully automated status dashboards for quality and progress visibility on all release projects.
• Delivered OneFS 4.5 on time with the highest quality in the history of the company.
• Managed a 4 million dollar budget and a QA data center housing 500 rack-able storage servers amounting to 2 Petabytes of storage.
• Prepared and delivered 2007 and 2008 budgets for IPO.
• Managed all hardware testing of IQ200, 1920, 3000, and 6000 storage servers. In addition, qualified front end and back end IB and GigE switches.
• Made organizational changes to prepare for IPO and the next level of maturity and scalability in an Agile environment.
• Mentor junior managers and leads on leadership, management skills, and real life management scenarios. 4
2004 – 2006
Real Networks, Inc. Seattle, WA
Director Systems Integrity
• Managed the quality and release management organizations for all platform eCommerce, Games, SuperPass, Rhapsody, Music Store, RealGuide, and Radio.
• Reengineered all quality and release management processes to meet SOX 302/404 - compliances.
• Responsible for load and stress testing of all RealNetworks platforms (Webload, LoadRunner).
• Developed in-house automated release management system for building, tagging, and distribution of Java, Roxen, and Oracle code to production servers.
• Architected the automation strategies for all application framework (Java SOAP API, Roxen API).
• Responsible for all Microstrategy reports from TeraData by testing ETL processes and using PL/SQL.
• Developed all regression test cases for eCommerce Batch/Online, content management, application framework, and load.
• Managed all technical writing of System Engineering Specifications, Data Model, Data Flow, and Batch Processes. 2001– 2004
AT&T (Fixed Wireless, MMS), Inc., Redmond, WA
Director of Application Development
• Manage 15 Siebel developers, 5 testers, and 2 business analysts in support of the Fixed Wireless division’s Customer Care Call Center.
• Maintained 99.99% level of service, new development, and value added design of the Siebel Call Center platform.
• All escalated problems were handled in a timely manner according to call center service level agreements.
• Developed highly complex product configurator and pricing models, through the use of customized VB scripting and XML.
• Through the use of Siebel’s eRoadmap methodology and highly skilled developers, the organization saved AT&T 3 million dollars in development costs for the initial release of the Data Flow project. 1998 - 2001
Siebel Systems, Inc. San Mateo, CA & Minneapolis, MN Practice Manager North Central Region
• As the manager for the North Central Region, I was responsible for the P&L, account management, and service delivery for all accounts in my territory.
• New account successes included the following companies: Mutual of Omaha, MHC, Great Plains Software, Case NewHolland, eFunds, IBM, Country Energy, Kimball, and Sitel/American Express.
• Responsible for all customer contact to Siebel through the use of technical area managers, service requests, professional services, partners, and customer satisfaction scores.
• Developed the latest eBusiness applications through the use of Siebel Tools 2000, HTML thin client, eAuction (ISS), Call Center, Finance, ProServ Module, eChannel, eSales, Portal Sites, Dealer Extranet Sites, Product Configurator, and developed customized URL portals for specific customer strategies.
• Worked with the product marketing groups to translate the customized configurations from our implementations, which resulted in a richer core product in future Siebel releases.
5
1994- 1997
IBM Global Services, Boulder, CO & Palo Alto, CA
Services Program Manager
• Manage the delivery of software services for the following accounts: Baybank, Prudential, Qwest, Kaiser of Colorado, Fleet bank, State of California, as well as internal IBM division projects.
• Established training for IBM Business Partners and collaborated on many joint projects.
• Work closely with IBM World Wide Sales organizations on RFP’s and sales proposals.
• Achieved target goals of in service revenue consistently.
• Underwrite costs of services and track overall service budgets for individual and enterprise wide ERP efforts.
• Review organizational metrics to assess overall effectiveness and delivery of value.
• Ensure consistency and complementary implementation operations across multiple IBM business units and customer engagements.
• Performed project reviews and communicate utilization status and costs. EDUCATION, AWARDS, and CERTIFICATION
B.S., Information Systems Management (ISM), University of San Francisco Siebel – Tom Siebel Achievement Award
Siebel - Certified Implementation Practice Manager IBM - Project Management
IBM - Total Quality Management
IBM - Full Life-Cycle Methodology
IBM - WSDDM Application Development Methodology
IBM - Gold Recognition Award for Outstanding Achievement EA – Building Blocks
EA – Financial Management
Nevada Gaming Control Board – Registered
Series 6 License (Mutual Funds & Variable Annuities)
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