Customer Manager

FURBA TAMANG

KOLBOUN NINE ILAM, NEPAL

Contact no: Riyadh, Saudi Arabia: +966-*********

Email address: ***************@*****.***

EDUCATIO

Ø 2008 - 2010 : Sarasati multiple campus TU Kathmandu, Thamel, Nepal

Ø SLC Passed

KEY STRENGTH ABILITIES

ü can read, write, speak, understand and communicate effectively with others in English.

ü Computer literate.

ü Competent in performing work.

PERSONAL INFORMATION

Age : 24 years old

Birth Date : January 13, 1988

Birth Place : kolbung -9 ilam Nepal

Civil Status : Single

Weight : 58 kg

Height 5’’4’

Religion : Buddhist

Nationality : Nepali

Languages : English, Nepali, Hindi, Basic Arabi

WORK EXPERIE

Lorca Café

Riyadh, Saudi Arabia

( August 3, 2011 - Present)

- Supervise

- Barista

- Food Server

- Cashier

Duties Responsibilities

Prepared amazing espresso-based specialty coffee drinks as well as brewed coffee beverages. Maintained clean employee and customer areas.Wide knowledge of gourmet coffees as well as techniques of grinding,roasting and brewing coffee.

Sanitized equipment including steaming and brewing equipment, counters, glasses and dishes, and all fountain equipment.

Enhanced customer experience with friendly service, professional Barista knowledge and outgoing demeanor. Excellent at remembering names and greeting customers with a smile.

Took customer orders, maintained cash drawer, prepared sandwiches, desserts and other food items, stocked kitchen and store shelves. Tasked with overseeing food quality and training new employees, ensuring employees adhere to proper espresso brewing techniques.

Prepared bills for orders, managed cash register, helped with accounting using adding machine, inventory software, and programs to balance the receipts and the cash register payments. Ordered supplies and kept track of inventory.

Duties and Responsibilities:

Barista

oPrepare or serve hot or cold beverages, such as coffee, espresso drinks, blended specialty drinks, or teas.

oBacking up ingredients needed to use for the day.

oOpening and daily closing cleaning of espresso machine.

oCleaning area of responsibilities

oCleaning machines, equipments, chiller etc.

oOrder, receive, or stock supplies or retail products.

oServe prepared foods, pastries, cakes etc

oMaking monthly inventory

Cashier

oDescribe menu items to customers or suggest products that might appeal to them.

oProvide customers with product details, such as coffee blend or preparation descriptions.

oWrap, label, or date food items for sale.

oReceive and process customer payment.

oControl wastage of café goods

oBakery items production control.

oCleaning cashiers station, food warmers, chiller.

Food server

oClean service or seating areas.

oTake customer orders and convey them to cashier for preparation.

oLoad trays with accessories such as eating utensils, napkins, and condiments.

oMonitor food distribution, ensuring that meals are delivered to the correct recipients

oRemove empty plates, glasses used napkins on tables.

oTotal checks, present them to customers, and accept payment for services.

oDescribe menu items to customers or suggest products that might appeal to them.

oProvide customers with product details, such as coffee blend or preparation descriptions.

oDoing monthly inventory of plates, glasses, silverwares.

Dr. Yousef Al-Olayan

General Manager

Lorca Cafe

Contact No. : +966-***-***-***

Telephone : +966-0114709658

I do hereby certify that the information stated herein are genuine and accurate to the best of my knowledge and ability.

FURBA TAMANG

Applicant

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