Customer Service Manager
Resume:
Jonathan A. Mayfield
Pasadena, Texas 77504
*.*.*********@*****.***
Dedicated Technical Specialist and results-oriented professional interested in working in a position which will
allow me to utilize my skills including problem solving, decision making, extensive experience in trouble-shooting
and accessing problematic situation.
Professional Highlight
The ability to communicate courteously and proactively to address customers’ needs and concerns; apply theory
and experience from past and present situation to help identify key issues when solving problems; and work
independently or in a group.
Skills Excellent Customer Service
Proficient in Microsoft Excel
Proficient in Microsoft Word
Typing 40 wpm
Extensive Troubleshooting knowledge
Excellent Driving Record
Work Experience Elliott Electric Supply--- Pasadena Texas
Delivery Driver 2014-Present
Aaron---Texarkana, Texas
Manager Trainee 2011---2014
Acquisition and Maintenance of Customer
Direct immediate contact with customers who have not renewed
their Lease Agreement(s)
Act as customer counselor who resells the benefits of timely lease
agreement renewal payments
Clean and certify merchandise in the Quality Assurance Center for all
items personally returned
Complete and maintain weekly vehicle maintenance sheet and route
sheets daily
Document all customer promises and update customer information
in the computer system
Assist with merchandise returns and customer deliveries as directed
by GM
Perform responsibilities of the Customer Accounts Manager when
Other tasks as assigned by management
Safely operates company vehicle
Load, secure and protect product in company vehicle
Maintain updated customer information
American Block 2010-2011
Order puller
Paint parts
Test Swivel Joints Hammer Unions Integral Fittings and Pup Joints
Sandblast Parts
Forklift Operator
Iron Mountain---Houston, Texas
Record Center Specialist: June 2008-2010
Duties: Serving the customer by maintaining their materials, pulling
and verifying all orders, processing all orders, downloading scanned
information, research and resolve all discrepancies encountered
throughout the work day, and observe safety procedures and report
any safety issues
Acknowledgments: I was placed on the Quality Control Team after 2 months
of employment and was nominated Employee of the Quarter in 2009 as well
as being part of the Safety and Security Team.
Aarons---Texarkana, Texas
Merchandise Technician---2005-2008
Completing technical service calls
Trouble shooting electronics (televisions, computers and audio
equipment)
Proper wiring of electronics
Delivery/Pickup of electronics in company vehicle
Completing proper paperwork for service calls
Providing excellent customer service
Albertson’s---Texarkana, Texas
Product Distributor---January 2002-November 2005
Expediting products from in-store warehouse to the sales floor
Safely operating lift equipment and pallet jacks
Organizing and building displays
Carefully following and insuring other workers follow OSHA
guidelines
Training new employees
Education Texarkana Senior High School---Diploma May 2002
Texarkana Community Junior College---2 years
College Hours Earned: 12
Associate Courses Completed:
Intro to Criminal Justice
Criminal Law
Criminal Investigation
Criminology
References are available on request.
Contact this candidate