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Customer Service Manager

Houston, TX
June 29, 2016

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Jonathan A. Mayfield

**** ***** **** #***

Pasadena, Texas 77504


Dedicated Technical Specialist and results-oriented professional interested in working in a position which will

allow me to utilize my skills including problem solving, decision making, extensive experience in trouble-shooting

and accessing problematic situation.

Professional Highlight

The ability to communicate courteously and proactively to address customers’ needs and concerns; apply theory

and experience from past and present situation to help identify key issues when solving problems; and work

independently or in a group.

Skills Excellent Customer Service

Proficient in Microsoft Excel

Proficient in Microsoft Word

Typing 40 wpm

Extensive Troubleshooting knowledge

Excellent Driving Record

Work Experience Elliott Electric Supply--- Pasadena Texas

Delivery Driver 2014-Present

Aaron---Texarkana, Texas

Manager Trainee 2011---2014

Acquisition and Maintenance of Customer

Direct immediate contact with customers who have not renewed

their Lease Agreement(s)

Act as customer counselor who resells the benefits of timely lease

agreement renewal payments

Clean and certify merchandise in the Quality Assurance Center for all

items personally returned

Complete and maintain weekly vehicle maintenance sheet and route

sheets daily

Document all customer promises and update customer information

in the computer system

Assist with merchandise returns and customer deliveries as directed

by GM

Perform responsibilities of the Customer Accounts Manager when

Other tasks as assigned by management

Safely operates company vehicle

Load, secure and protect product in company vehicle

Maintain updated customer information

American Block 2010-2011

Order puller

Paint parts

Test Swivel Joints Hammer Unions Integral Fittings and Pup Joints

Sandblast Parts

Forklift Operator

Iron Mountain---Houston, Texas

Record Center Specialist: June 2008-2010

Duties: Serving the customer by maintaining their materials, pulling

and verifying all orders, processing all orders, downloading scanned

information, research and resolve all discrepancies encountered

throughout the work day, and observe safety procedures and report

any safety issues

Acknowledgments: I was placed on the Quality Control Team after 2 months

of employment and was nominated Employee of the Quarter in 2009 as well

as being part of the Safety and Security Team.

Aarons---Texarkana, Texas

Merchandise Technician---2005-2008

Completing technical service calls

Trouble shooting electronics (televisions, computers and audio


Proper wiring of electronics

Delivery/Pickup of electronics in company vehicle

Completing proper paperwork for service calls

Providing excellent customer service

Albertson’s---Texarkana, Texas

Product Distributor---January 2002-November 2005

Expediting products from in-store warehouse to the sales floor

Safely operating lift equipment and pallet jacks

Organizing and building displays

Carefully following and insuring other workers follow OSHA


Training new employees

Education Texarkana Senior High School---Diploma May 2002

Texarkana Community Junior College---2 years

College Hours Earned: 12

Associate Courses Completed:

Intro to Criminal Justice

Criminal Law

Criminal Investigation


References are available on request.

Contact this candidate