Customer Service Sales

ALAN R. GIL

** **** ********** ******, ***. *B, New York, NY 10032, 646-***-****

*******@*******.***

CAREER FOCUS: BANKING

Seeking to renew my career in banking either in a customer service or operational capacity based upon 18 years of experience at Banca di Roma in New York. Strong communication and interpersonal skills and inter-cultural experience. Goal-oriented team builder, recognized for dedicated work ethic and productivity. Superior organizational skills; take initiative identifying ways to streamline tasks to increase efficiency. Well known for accuracy and attention to detail. Areas of expertise span a broad range of interrelated functions including:

Problem-Solving ● Customer Service ● Documentation

Recordkeeping ● Organization ● Departmental Communication

BANKING EXPERIENCE

Operations/Customer Service, Banca di Roma, New York, NY 1990-2008

Accountable for operational duties in the back office including wire transfers, opening accounts and

customer service.

Opened and closed short-term investment accounts (30, 60, 90 days) for institutional clients.

Reviewed new account tickets and entered information into computer system.

Created new credit accounts including credit research and assisting credit analysts.

Communicated tactfully with clients to address inquiries and resolve disputes and issues.

Consistently demonstrated talent for quickly learning new tasks and completing assignments ahead of schedule, while maintaining a high degree of accuracy.

Coordinated with other departments in resolving discrepancies and obtaining information.

Increased customer satisfaction through effectively monitoring financial transactions to provide the best quality of service.

Recognized by colleagues for outstanding support and guidance (Commendation for Performance).

ADDITIONAL EXPERIENCE

Supervisor (promoted from Customer Service Associate)

New York TransHarbor LLC, New York, NY 2010-Oct. 2015

Supervises and dispatches crew for NYC transport/tourism service and managing customer service issues with local and international clients.

As a Customer Service Associate directly processed payments and necessary documentation and responded effectively to customer inquiries and needs.

Enumerator, Census, United States Government, New York, NY 4/2010-8/2010

Interviewed the population in the Washington Heights area in NYC

Sales Associate, Macys Herald Square (seasonal), New York, NY Winter 2009-2010

Serviced a large range of local and international clients in a customer service/sales capacity.

EDUCATION

LCC International (Language and Culture Coaching), Santa Barbara, CA

Certificate (three month program), 2013

Hunter College, CUNY, New York, NY

Bachelor of Arts in English, 2003

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