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Customer Service Supply Chain

Mississauga, ON, Canada
June 29, 2016

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****, ******** ****, ***********, ** - L4T 2Z7 647-***-****


Excellent customer service skills, verbal and written communication and rapport building skills

Excellent knowledge of supply chain and logistics processes

Skilled in fulfilling import and export formalities

Achieved knowledge in International Business Development, Sales and Sales support

Expert in negotiating and planning processes

Acquired theoretical understanding in International Banking, Finance and Accounting

Perform in relationship building and team building

Great multi-tasking and prioritizing abilities

Superior analytical and problem solving skills

Expert MS Office Suite user

Adapt working in schedules / shifts


PG diploma in International Business Management, September 2015 – April 2016

St Lawrence College, Ontario

PG diploma in Logistics and Supply Chain Management, September 2014 - June 2015

St Lawrence College, Ontario

Masters of Business Administration (Finance/HR) June 2010 - May 2012

Bangalore University, Bangalore, India

Bachelors of Computer Application June 2007 – May 2010

Bangalore University, Bangalore, India

Certification in Business Communication, Culture and Ethics, Leadership Behaviour, Coral draw


Ocean Import Analyst May 2015 – April 2016

Savino Del Bene. Corp Canada

Organised bookings and co-ordinated with overseas offices, suppliers/consignee

Scheduled pre-advice for customers

Reviewed and directed pre-alert to customers

Monitored arrival notice from shipping line and directed to the appropriate parties (broker/client) for custom clearance purposes

Instructed to release cargo against OBL (Original bill of lading)/ payment

Advised to send pick up number/ release instructions to the client/trucker

Assessed to identify and trace empty return container on time and send POD (Proof of Delivery)

Approved payable bill invoice

Maintained to handle emails/ communicated with overseas client and domestic clients

Quality Inspector Oct 2013 – April 2014

Trinity Auto Inc., Ontario

Tested, analysed and verified vehicle module systems using diagnostic tools, reported on any faulty units

Examined visual and/or functional tests on suspect parts

Organized and sorted through manufactured parts that contained defective parts

Established mutual trust and positive working relationship with all customers

Assisted and liaised with other team members to enhance productivity

Senior Process Associate Feb 2013 – August 2013

Accenture IT Services Pvt Ltd, Bangalore, India

Handled customer service, dispute handling and escalation desk duties

Functioned as a team player by providing required input on time to enable team to process tasks efficiently

Executed regular and standard tasks with opportunities to vary work sequencing

Built relationships with key points of contact within the operation across the processes and other functions in order to maintain an understanding of the process context

Managed daily activities while meeting deadlines

Ensured issues faced during process execution were handled

Met Service Level Agreement and productivity targets

Performed an adaptable role to learn new processes, concepts and skills

HR Recruiter (IT & NON IT) Nov 2010 – FEB 2013

Talent wear Global Solutions, Bangalore, India


Sourcing database: company name, HR name, EMAIL ID, HR contact no

Sending Proposal: sending the proposal, along with profile, terms & conditions

Follow up with clients

Negotiate T & C, close the deal

Getting MOU signed

Maintain good relation with client

Get JD


Get JD from client

Prepare JD

Posting JD on various sites

Sourcing the candidate’s profile from job portals, receiving resumes/references

Screening the profile, taking telephonic round, calling for face to face interview, short listing profile, sending to client, scheduling the interview as per client advice, technical round, HR round.

Follow up with client and candidate till he/she is inducted.


An active volunteer team member of the Go green and Outreach groups at the previous employer organization

An active member in NGO programs, creating awareness in rural regions about government benefits and health centres.

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