Customer Service Information Systems

Vanessa Hamptons BSC Business Information Systems Graduate

** ******** ****** ***, *****, SS4 1QH 077******** *********@*****.***

Profile

A qualified BSc business information systems graduate, competent in the execution of a wide range of business procedures with excellent administration, leadership, communication and motivation skills. Highly experienced in providing advocacy support to members of the staff with strong working knowledge of banking, systems, customer service and administration, including some comprehensive work experience. Now seeking a new and challenging role suited to existing skills and experience.

Academic Qualifications

BSc Business Information Systems- The University of Westminster 2010-2014

Key Modules: Project Management, Network Enterprise, Database, Information systems, Methodology, PR & Marketing, Business Mathematics, Modelling and System Requirements, Web Design and Development, Programming, Project

A-LEVELS- King Edmunds Sixth Form

Psychology, Art & Media

GCSE’s- The Sweyne Park School

Double Award Science, Maths, English Language, English Literature, French, History, Food & Art

Key Skills

MANAGEMENT

SALES

COMMUNICATION

LEADERSHIP

ASPIRATIONAL

ETHUSIASTIC

GREAT LINGUISTICS

EXCELLENT TIME MANAGEMENT

ADMINISTRATION

Achievements

I was elected one of the top 5 sellers in the UK for Sports Direct in the year 2013

Won numerous awards in Art and Food while I was in my secondary education

Scored 100% while been tested by Asset in my department at RBS and I was the only candidate to achieve a perfect score

Helping my father start up his charity in Zimbabwe for underprivileged youths

Employment

The London School of Business and Finance, Administrator, Sept 2015- Oct 2015

Some of the job roles that were entailed in this position were:

Assisting students and applicants with queries relating to their application, courses, student finance, personal issues and more.

Liaising with members of staff at all levels of seniority, both nationally and internationally within the GUS group.

Recruiting students for The University of Law, Career Climber and St Patrick's international College.

Maintaining the online Database

RBS, Chargebacks Department-CCC, May 2014- Aug 2015

My job role involved acting as an intermediary between the bank and its customers among duties such as:

Processing Balance and Money Transfers- checking the interest rates, re-pricing offers and adding any other beneficiaries

Maintaining a high level of confidentiality and discretion at all times

Product knowledge- analysing and identifying customer requirements

Marking accounts and diarizing travel dates

Providing general account queries and correspondence

Sports Direct, Customer Associate, Aug 2011- May 2014

As a customer service associate my daily duties included:

Communicating over tills in a clear and articulate manner

Dealing with customer queries

Persuading customers to buy promotional goods

Judith Grace, Sales Assistant, Jun 2011-Jul 2011

Duties/Responsibilities were:

Providing comprehensive secretarial and administrative support

Liaising with customers providing customer satisfaction and resolution when required

Documenting Paper work for the installations

Taking responsibility to ensure that the end process of the tasks are done correctly

Arranging travel itineraries and organizing external meetings

Other Employment

KFC, Cashier, Jun 2008- Sept 2010

Eco-Mold, Factory Worker, Jun 2007- Aug 2007

Further Training & Professional Memberships

Training: Health and safety, RBS systems

Personal Information

Driving Licence: Provisional

Leisure Interests: Enjoys cooking; reading, health and beauty, art and tennis

Voluntary Work: Lambourn Trading PVT, World Harvest Church (Southend) and Hockley & Hawkwell 55+ social centre

References: Available on request

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