Customer Service Manager
Resume:
Chris Stuchl
**** * *** ** – Lincoln, NE ***** 402-***-**** *********@*****.***
Profile:
Highly organized and enthusiastic professional with experience in multiple industries. Self-starter with the ability to work with strict timelines in order to meet scheduled due dates. Skilled strategic thinker, able to plan and implement programs that achieve organizational objectives while satisfying customer expectations. Outgoing and personable with a proficiency in cultivating excellent relationships with both clients and colleagues. Proven high-achiever with track record of success. Excellent communication skills with the ability to work effectively with all levels of the organization. Quick and eager to learn; conscientious and detail-oriented individual with a proficiency in all Microsoft Office applications.
Education
ASSOIATES DEGREE OF APPLIED SCIENCE LINCOLN SCHOOL OF COMMERCE
Information Technology
Work Experience:
Bed Bath and Beyond, Lincoln, September 2013 to Present
Manager
Office Max, Lincoln, May 2005 to September 2013
Store Manager
Manage all employees and store, ensuring operational excellence and premium customer service.
Set clear expectations, and develop an effective team that excels at consultative selling, professional relationship
building, and personal accountability.
Manage inventory levels.
Develop and implement training procedures for new and existing team and prepare for advancement.
Hold all associates accountable for achieving sales results expected by company stakeholders.
Conduct all interviews for new hires and create schedules for all associates.
Effectively analyze and utilize store reports to build strategies and activities that continuously improve store sales and profitability performance.
Create a highly engaging work environment that encourages and fosters the development of all store leadership positions and associates. Promoted five team members to Leadership.
Inspire a sense of energy and commitment with the team to create a high performing environment that is sustained through coaching and recognition.
Boston Market, Lincoln NE, October 2003 to May 2005
Store Trainer
Prepaid hot and cold food for services
Cook meats ensuring all correct temps.
Train all new hires in all areas of the kitchen. Including prep, cook, safety, and cash handling.
Accountable for peer coaching and exchanging ideas to incorporate best practices
Ensured customer satisfaction by suggesting entrees based on customer interactions.
Best Buy, Lincoln NE, October 2001 to October 2003
Technician
Analyze and fix customer computers (hardware, software, and viral).
Responsible for staying current with industry changes.
Ensured customer satisfaction, up sales, cash management.
RELEVANT DEGREE COURSEWORK AND TRAINING:
Embracing Inclusion (Diversity in workplace)
Retail Dynamic Behavior on the job
Organizational Ethics
Conflict Resolution
Microsoft Office Productivity Suite
Leadership Development
CTRL Center® Computer Support
Training the Trainer
Strength Finder 2.0
Customer and Software Support
Chris Stuchl
2155 S 9th St – Lincoln, NE 68502 402-***-**** *********@*****.***
References:
Mrs. Vicki Tautenhan
Key Account Specialist
Eakes Office Plus
Greater Omaha NE Area
701-***-**** **********@***.***
Randy McClure
Assistant Manager
OfficeMax
Lincoln, NE
Jon Christenson
Store Team Leader
OfficeMax
Lincoln, NE
Gene Coleman
Lead Support
DigiTech Systems
Lincoln, NE
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