KARA BAKER

** *********** ****, ******, **** *EY

Tel: 079********

Email address: acvh0i@r.postjobfree.com

PERSONAL PROFILE

Outgoing, friendly and enthusiastic individual with experience of providing excellent customer service. I am an organised person who is a quick learner and dedicated to any new task undertaken. I work well both individually and in a group by contributing a positive effort. I have excellent communication skills and am able to develop a good rapport with the people I meet. I work very well under pressure and fully understand the importance of customer satisfaction.

KEY SKILLS

Good Communication kills I developed whilst taking part in a youth Forum in Stonebridge Community Centre. Developed my debating skills by voicing my opinions and arguments concerning the Youth of today. I also gained good customer Service skills whilst working for Marks and Spencer’s. Ensured that when a customer needed help in finding an item I took them straight to it and offered further Assistance as necessary. Organisation, throughout my education I have learnt to organise my workload and ensuring that all my assignments met the deadline. Excellent Time Management for my attendance and my timekeeping throughout my education and in the working environment. I am very proficient for my IT Skills in the use Microsoft Office, Excel and PowerPoint.

WORK EXPERIENCE

October 2007 - April 2011 Waitress Wembley Stadium

Dealing with customers

Stacking glasses and silverware

Clearing and Cleaning tables

Giving constant attention to the guests

April 2011 - May 2012 Sales Assistant Marks and Spencers

Experience of working on the Food section and the Clothes section.

Carried out Data handling, priced the items and used the stock machine in the Food section

Provided assistance to customers when purchasing items of clothing. Gave advice on styles and fashion to help the customer make a decision.

Sorted the clothes into the correct sizes for display and ensured that the shop floor was kept clean and tidy at all times.

May 2012 - September 2013 Reservation Agent Radisson Blu Edwardian

To ensure all guests details are accurately updated in the system for billing

To ensure all data is entered appropriately in guest reservations

To provide the highest level of guest service by ensuring all guest arrival information is

Accurate in Reservation records and guest details are captured according to set

Department standards.

Providing extra care on arrival checks, ensuring all needs are recorded to make the

guest feel special.

Filling, scanning, fax counts every hour

September 2013- April 2015 Telephonist E-Courier

Answering and connecting calls

Taking and passing on messages

Carrying out basic administrative tasks

Answering or forwarding email enquiries

Dealing with customer queries and solving problems

April 2015- Present Customer Care Data Entry Agent Adstream

Professionally handle incoming requests from customers and ensure that issues are

Resolved both promptly and thoroughly

Provide quality service and support in a variety of areas including, but not limited to:

System troubleshooting, system access, system usability and others.

Ensure tickets are escalated to level 2 technical support in a timely manner in

Accordance with business processes.

Ability to evaluate, follow-up on customer issues as well as replicate and document

For further escalation

Ensure all customers (internal & external) are responded to in a timely and

Enthusiastic manner

EDUCATION

2001 - 2006 John Kelly Technology College

Seven GCSE's including English grade C

2006-2007 Hammersmith and West London College

BTEC First Diploma Travel and Tourism – Pass grade

Key Skills in Communication – Certificate

2007- 2008 Virgin Atlantic/GTMC Fares & Ticketing course Level 1- passed

2009-2010College of North West London

Access to HE Diploma (Art and Design) – Pass Grade

INTERESTS

My main interests involve browsing the internet and reading. I also like meeting new people and Socialising. I have travelled to many places and intend to travel to many more. Whilst working in the youth centre. I was also part of a team that organised and supervised a number of trips. During this role I have gained numerous skills such as being able to organise and prepare events for particular large groups, I am now able to adapt to working with different professions, this is down to the fact that I have worked with both young people and youth professionals

REFERENCES AVAILABLE ON REQUEST

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