Email address: firstname.lastname@example.org
Outgoing, friendly and enthusiastic individual with experience of providing excellent customer service. I am an organised person who is a quick learner and dedicated to any new task undertaken. I work well both individually and in a group by contributing a positive effort. I have excellent communication skills and am able to develop a good rapport with the people I meet. I work very well under pressure and fully understand the importance of customer satisfaction.
Good Communication kills I developed whilst taking part in a youth Forum in Stonebridge Community Centre. Developed my debating skills by voicing my opinions and arguments concerning the Youth of today. I also gained good customer Service skills whilst working for Marks and Spencer’s. Ensured that when a customer needed help in finding an item I took them straight to it and offered further Assistance as necessary. Organisation, throughout my education I have learnt to organise my workload and ensuring that all my assignments met the deadline. Excellent Time Management for my attendance and my timekeeping throughout my education and in the working environment. I am very proficient for my IT Skills in the use Microsoft Office, Excel and PowerPoint.
October 2007 - April 2011 Waitress Wembley Stadium
Dealing with customers
Stacking glasses and silverware
Clearing and Cleaning tables
Giving constant attention to the guests
April 2011 - May 2012 Sales Assistant Marks and Spencers
Experience of working on the Food section and the Clothes section.
Carried out Data handling, priced the items and used the stock machine in the Food section
Provided assistance to customers when purchasing items of clothing. Gave advice on styles and fashion to help the customer make a decision.
Sorted the clothes into the correct sizes for display and ensured that the shop floor was kept clean and tidy at all times.
May 2012 - September 2013 Reservation Agent Radisson Blu Edwardian
To ensure all guests details are accurately updated in the system for billing
To ensure all data is entered appropriately in guest reservations
To provide the highest level of guest service by ensuring all guest arrival information is
Accurate in Reservation records and guest details are captured according to set
Providing extra care on arrival checks, ensuring all needs are recorded to make the
guest feel special.
Filling, scanning, fax counts every hour
September 2013- April 2015 Telephonist E-Courier
Answering and connecting calls
Taking and passing on messages
Carrying out basic administrative tasks
Answering or forwarding email enquiries
Dealing with customer queries and solving problems
April 2015- Present Customer Care Data Entry Agent Adstream
Professionally handle incoming requests from customers and ensure that issues are
Resolved both promptly and thoroughly
Provide quality service and support in a variety of areas including, but not limited to:
System troubleshooting, system access, system usability and others.
Ensure tickets are escalated to level 2 technical support in a timely manner in
Accordance with business processes.
Ability to evaluate, follow-up on customer issues as well as replicate and document
For further escalation
Ensure all customers (internal & external) are responded to in a timely and
2001 - 2006 John Kelly Technology College
Seven GCSE's including English grade C
2006-2007 Hammersmith and West London College
BTEC First Diploma Travel and Tourism – Pass grade
Key Skills in Communication – Certificate
2007- 2008 Virgin Atlantic/GTMC Fares & Ticketing course Level 1- passed
2009-2010College of North West London
Access to HE Diploma (Art and Design) – Pass Grade
My main interests involve browsing the internet and reading. I also like meeting new people and Socialising. I have travelled to many places and intend to travel to many more. Whilst working in the youth centre. I was also part of a team that organised and supervised a number of trips. During this role I have gained numerous skills such as being able to organise and prepare events for particular large groups, I am now able to adapt to working with different professions, this is down to the fact that I have worked with both young people and youth professionals
REFERENCES AVAILABLE ON REQUEST