Microsoft Office Maintenance

Wendy Jackson

**** ******** **. ******, **. *****- (406)-***-****-***********@*****.***

Versatile and driven individual with Bachelors of Arts degree in History and 5 years of experience in a professional office environment. Employment experience includes 5 years in Confectionary Research and Development; excelling in data collection and entry, database maintenance, records management, laboratory testing, and quality food production. Seeking new challenges and opportunities for personal and professional growth.

PROFESSIONAL EXPERIENCE

KRAFT FOOD INGREDIENTS Research and Development Technician, June 2011 – Present

Responsible for office management of pilot plant which requires knowledge of office equipment, computer proficiency in several areas such as Microsoft Office, Excel, PowerPoint and Microsoft word. Professional composition and records management.

Directed daily operations of pilot plant dedicated to Research and Development of Confectionery foods.

Enhanced efficiency of digital specification system by maintaining food product specifications.

Initiated cross-functional assistance with other business units which resulted in a more efficient and accurate maintenance of specifications.

Spearheaded maintenance of 4 databases to track inventory, equipment, and manage food specification records resulting in enhanced performance of R&D functions across several business units.

Operated independently to manage and update product specifications across several different business units resulting in increased compliance and data accuracy.

Ensured daily maintenance of group website to maximize shared knowledge with in the team.

Executed various testing procedures utilizing precision laboratory equipment to preform testing of products and ingredients. Analyzed results, collected data, and summarized results in spreadsheet format resulting in increased organization and understanding of data.

Conceptualized several new product ideas which insured new product development and increased profits for the R&D unit.

Conducted production of new product prototypes for presentation to customers resulting in the attainment of several new contracts for the business unit.

Ensured success of product maintenance projects by executing formula and ingredient line analysis, summarizing data in spreadsheet format, and establishing a clear plan of action to achieve changes needed.

Initiated open lines of communication with ingredient suppliers to achieve increased cost savings and establish procurement of essential new product ingredients.

Ensured continuous customer satisfaction by establishing and maintaining open lines of communication with the customer to better understanding and manage expectations. This guaranteed repeat customer business and increased the stellar reputation of our R&D group.

Spearheaded New Product launches by leading Production Plant Trials of new products and ingredients to meet and exceed customer expectations.

Conceptualized displays of new product development and presented innovation breakthroughs to management to highlight R&D achievements and contributions to the company’s success as a whole.

Enhanced quality of existing products via creation of quality standards, monitoring, testing, data collection and analysis, and process audits.

General laboratory duties; coordinated maintenance of equipment, maintained ingredient and prototype inventory, managed shipping and receiving.

Constantly seeking new opportunities for knowledge expansion and professional growth through seminars and webinars from Rockhurst University.

Active member of Ergonomics Team.

KRAFT FOODS

Marshmallow Cook, August 2001 –June 2011

Responsible for safe and efficient production of food products.

Acquired leadership experience within production area by assuming ownership of line supervision to facilitate quality food production.

EDUCATION

Indiana University/Purdue University Fort Wayne Indiana

Bachelor of Arts in History, December 2011

Maintained GPA of 3.5 or above. Achieved and maintained Dean’s List and Honor Role while working towards education goals.

ADDITIONAL SKILLS

Microsoft Office proficiency

Self-directed

Excel spreadsheets

Data collection

Meticulous attention to detail

Laboratory testing

Results-oriented

Data entry

PROFESSIONAL ORGANIZATIONS

Member of IFT (Institute of Food Technologists) from 2014 through 2016. Utilized this membership to participate in Food Science short course.

Rockhurst University- Star 12 Membership (2011 through present).This has been an invaluable source of seminars and webinars focused on achieving personal and professional excellence.

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