Customer Service Project

Project Coordinator and Customer Service Specialist

Multi-faceted, efficient & reliable account project coordination individual with a diversified skill set covering client relations, account and project management, while supporting internal and external customers, with the ability to identify and resolve challenges with effective communication to all levels of business.

Leadership and Customer Service Project Management/Coordination Presentation skills

Team Building Clear Interpretation of deliverables Customer Orientations

Customer Training Process/Protocol Efficiency Project Presentations

Issue Escalation/Resolution Track schedules and milestones Crisis Management

Growing Client Satisfaction Planning Sessions

Change Management

Professional Experience

Part-time positions while completing Bachelor’s Degree January 2012 - Present

Miller Foot Center, Receptionist Current Position

PlumCreek Senior Supportive Living, Receptionist

SNAP Diagnostics, Customer Service

Motorwerks of Barrington, Receptionist

Fields Infiniti, Receptionist

Motorola Solutions Contracted Project Coordinator

Contract Positions

Redbox Oak Brook Terrace, IL August 2011-December 2011

Project Coordinator

Provided Project Coordination for the Corporate IT team. Established and maintained positive relationships with internal customers. Attended meetings and provided status updates, communicated ongoing project revisions to internal team

Insight Direct Bloomingdale, IL January 2011-August 2011

Project Coordinator

Provided project coordination to the New POS Upgrade on the McDonald’s project team. Established and maintained positive relationships with McDonald’s owners. Reviewed requirements with store owners and make necessary changes to quotes as needed. Developed and maintained working relationships with technical staff, and management team to provide support of customer requirements. Met all the necessary project milestones and deadlines.

SunGard Availability Services Wood Dale, IL October 2000-December 2010

Client Services Sales Representative January 2008-December 2010

Support for Healthcare sales team with updating existing and new customer contracts. Established and maintained positive relationships with customers. Reviewed requirements with customers to create new schedules and make quarterly changes as needed. Developed and maintained working relationships with technical staff, product team to provide support of customer requirements.

Test Coordinator October 2000 – December 2007

Liaison for customers, technical team while meeting deadlines of project life cycle. Coordinated customer requirements and oversaw quality testing. Ensured product integrity for all SunGard services as a team leader. My reputation for project integrity, loyalty and customer service provided me the privilege of working with several of the larger clients as their Project Leader of choice. During this time as a Test Coordinator, was promoted from Level I to Level III Coordinator.

Education

Bachelor of Arts degree, History, Roosevelt University, Chicago Illinois

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