Customer Service Sales

Venkatesh Chavalla

Hno: **-****, Vinayaka Nagar, Neredmet, Secundrabad-500056

Email: ******.********@*****.*** • Mob: +91-924******* •Home: + 40 64636201

Seeking a challenging managerial assignment as Assistant Manager

in the Telecom / Retail sector

Career Objective: To associate with an organization, which Nurtures career building, updates knowledge and gives immense scope to upgrade my managerial skills by creating opportunities that demand learning, thinking and innovation from human assests.

Profile at a Glance:

A recognized customer service professional with 10+years retail management and customer service experience with fine tuned retail management capabilities.

With sharp focus on customer satisfaction provided excellent service resolved complaints, by identifying and eliminating root cause

Good at Planning the Inventory, Key Strengths- working with Negative Inventory, Controlling Shrink,

SOP Adherence 100%, Conduts Training’s Every Month to Store Team about process and Product.

Through teams of retail sales professionals managed Company owned company operator Stores, consistently achieved the targeted sales with assured profitability.

A versatile team leader with positive attitude, excellent relationship management skills, ever

willing to accept challenging assignments with higher responsibilities.

Professional Experience

ATRIA CONVERGENCE TECHNOLOGIES PVT LTD.

Operational Sales Incharge Form Aug’2012 to Till Now

ACT Convergence Technologies Pvt Ltd(Formerly Beam Fiber) is one of the top Broad Band telecom companies in India, with an extensive range of Broad Band, Digital TV, Analog TV & IP TV and Wireless Network services

Responsibilities:

Sales & Operatiol-Incharge, manage the Company owned Branches in Hyderabad (Telangana) through a team of 21 retail sales & marketing professionals For Selling the WIFI Sales & Internet Radyo to achive 100% target.

Monitored and controlled the Sales & operations of the 15 Company Branches & Through Dedicated Executive and Retail Sales Executives, maintained operational discipline

Develop strategies and action plans for achieving ABP Targets to get from Existing Customer base Making Tele Calling to data

Dilly need to be connect with branches, daily reviews with dedicated team and tele callers and ensure SOP are followed by dedicated team and branch support team, sending reports on time

Daily Need to connect with Warehouse for Logistic & Supply Chain Materials to Reach branch

Need to Review the direct team and tele callers and ensure every body following the process and minimum stock levels are maintained.

Making presentations for reviewing on daily and monthly basis and coordinating with other departments for the data and present the same for the improvement etc

To conduct the trainings to my team weekly and monthly twice to updating any new process in Sales and I involve safety gears about my team.

To give the right Information to Management. Responsibilities of MIS to maintain the data, generating the reports & charts etc

Controlling the employee attrition through employee engagement and Enhance WP Sales Force efficiency

Key Achievements:

Received 3 Spot Light Award from Company Vice President Mr. Anil

Future Group India PvtLtd., Hyderabad

Department Manager, From Apr 2009 to July’2012

Future Group India Pvt Ltd. is one of the top Retail companies in India, with an extensive range of Apperals, Non-Apperals, Electronics, Furniture & FMCG services,Etc..

Responsibilities:

As Manager, Managing Departments in Hyderabad Central (Apperals & T24 Retail Telecom)

Accountable for P&L, Shrinkage, Staff Management, training & Stocks

Handling a Team of 2srcsa 37 csa’s in 9484 sft,

Enhance and upgrade the skills and capabilities of the employees through Motivating and conducting training Programs.

Provide prompt and reliable customer service, for both Un-paid & Merchandising Sales.

Ensure availabithlity of latest Visual Merchandising, new offers and promotions and conduct regular SOP Audit (Standard Operational Process)

Consistently monitoring Stock levels at store and preparing Action plan for Fast Movement Products.

Revenue enhancement through sales and Paid Recharge

Skilled in Cultivating Excellent Relationship with Customer’s, Vendor’s & Colleagues.

Skilled in negotiating and closing deals with the vendor’s

Introdues a Paid Recharge process which contributed Revenues Enhancement.

Key Achievements:

Awarded two times as Best Department

Introdues a Paid Recharge process in Company for an un-paid services

Succesfully achived ABP (Annual Business Plan)

Organized and performed Fashion show in store stage

Under my training and guide lines one of my srcsa become as Assitant Deparment Manager

Participated and Played Major Role in Store Set-up,Staff Recruitement, Traning, Floor Set-Up, etc.

Tata Tele Services Ltd, Hyderabad

SCM Executive From Nov 2006 to Nov 2009

Warehouse management, to keep the material in safe place and maintain the BIN cards and Design the material route map at ware house, keep the suppurate place of dump and dispatch, and maintain keeping of un GRN materials,

Supervise inward and outward material like which is going out and which is coming in with proper documentation and security moving process

Check the proper document when the goods are dispatching to users like check Delivery Callan and DC qty and physical qty same or not, any other information require like requests from users.

To keep the hard and soft material separately and maintain the stock code wise, and give the work to my team as per requirement like billing PO, WO, GRN, QC, BOM, BOR, Free cost GRN, SRN, RGP IN and OUT ward works.

Maintain the MSL (minimum stock level) stock at Main ware house and as well as Branch stores. To keep the ware house neatly and orderly means we know which stock where we have in ware house.

Responsible for all procurement activities (Request for Quotations, Identify the best vendors, Purchase and Work Orders, MRN and SRN process, Invoice verification etc.)

And Inspection of all incoming materials from suppliers: check the quantity and quality of materials and invoice verification and identifying the damages. Reconciliation of Purchase Orders / Work Orders and identifying the pending orders.

Monitoring all purchase requisitions send by users from various departments. Ensure to timely submission of vendor invoices to finance department to make the bills payment on time as per the credit periods. To handle the regional procurement activities for stock items and Regular follow up with vendors to receive the materials on time (on Delivery Date).Participating in review meeting with Concern departments.

Monitoring delivery times to ensure they are on time and continuously monitoring, evaluating and improving supplier performance. Projecting stock levels as per the projections. Helping to source alternative items for buyers and customers.

Regularly contacting suppliers to renegotiate prices. Resolving disputes and claims with vendors and suppliers. Keeping all supplier programs current and accurate.

Delegating projects and tasks to junior staff. Developing relationships with distributors. Managed records of all service vendors for various projects.

Replenish the stock items by raising purchase indents and delivery advices. Conduct Inventory analysis regular inventory verification of stock items.

Govern the inventory function so as to curtail inventory-holding expenses and adherence to the minimum inventory level to minimize wastage.

Monitor the age of the unutilised inventory, track, and use the same to avoid working capital blockage.

Periodic Asset verification or Consumption booking, Re-ordering level monitoring.Monthly review with internal user teams for taking the issues and consumption details

Vijay Kiran Marketing pvt ltd (fmcg)

Worked as a Marketing Executive From sep 2004 to Oct 2006

Responsibilities:

Colgate Achieving Established sales targets.

Giving regular feedback and information of our brand performance and competitive activity

Contribution to Local Activities

Responsible for general co-ordination, scheduling of activities and orientation

Insuring field discipline., MIS reports

Launching of innovative products for staying in the market

Placing the products in retail outlets for consumer benefit

Prime importance is held by the primary and secondary sales

Reviewing our own sales performance, aiming to meet or exceed targets

Payment collection, Co-ordination with dealers and retailers

Educational Qualifications

MBA, From Osmania University.

B Com, From Magadh University

10+2 BIE(Board of Intermediate Education)

SSC from St.Mary’s High School.

Computer Skills:

Hardware :

Diploma in Hardware Engineering

1. Introduction to computers,

2. Basic Electronic components,

3. Mother Boards,

4. Bus slots & ID cards,

5. Assembling & Dissembling,

6. Partitioning & formatting,

7. Micro Processors,

8. Software Installations,

9. Hardware Maintenanc

Personal Information

Date of birth: 12 July 1980, Married

Languages known: English, Hindi and Telugu

Contact this candidate