Customer Service, Sales, Personal Assistant
Resume:
DEMI' FORTE'
**** * **** ** *******, Texas, ***** 832-***-**** ***************@*****.***
WORK EXPERIENCE
SUNNOVA, HOUSTON, TX
Customer Operations, Nov 2014 – Present
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Inside Sales
Generate solar energy customer leads to develop new accounts.
Prepare proposals, quotes, contracts, or presentations for potential solar customers.
Select solar energy products, systems, or services for customers based on electrical energy requirements, site conditions, price, or other factors.
GUCCI, HOUSTON, TX
Sales Support Temp, Aug 2014 – Nov 2014
Greet customers and ascertain what each customer wants or needs.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Compute sales prices, total purchases and receive and process cash or credit payment.
Place special orders or call other stores to find desired items.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
PERSONAL ASSISTANT, HOUSTON, TX
Personal Assistant Freelance, Sep 2014 – Oct 2015
Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
Answer phone calls and direct calls to appropriate parties or take messages.
Plan, administer and control budgets for contracts, equipment and supplies.
Attend meetings to record minutes.
Greet visitors and determine whether they should be given access to specific individuals.
Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
File and retrieve corporate documents, records, and reports.
Make travel arrangements for executives.
Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.
DESSERT GALLERY, HOUSTON, TX
Customer Service, Mar 2013 – Sep 2013
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Solicit sales of new or additional services or products.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
Monitor food preparation or serving techniques to ensure that proper procedures are followed.
Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
PROP ROCK, HOUSTON, TX
Sales, Jan 2010 – Nov 2012
Resolve customer complaints regarding sales and service.
Oversee regional and local sales managers and their staffs.
Determine price schedules and discount rates.
Review operational records and reports to project sales and determine profitability.
Monitor customer preferences to determine focus of sales efforts.
Prepare budgets and approve budget expenditures.
Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions.
Represent company at trade association meetings to promote products.
Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.
Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security.
Negotiate contracts with such service providers and suppliers as hotels, convention centers, and speakers.
Design and implement efforts to publicize events and promote sponsorships.
ADDITIONAL SKILLS
Proficent in Salesforce
Excellent customer service skills
Professional phone étique
Drives engagement and leads
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