Customer Service Manager

Ryan "Shane" Bustamento

**** ******* **, *******, ** 77088

Cell: 713-***-****

OBJECTIVE:

Seeking a responsible position with a company that and offers growth and advancement opportunities and will best utilize my skills and accomplishments.

SKILLS:

Posses a thorough working knowledge of Windows 98/2000XP,Microsoft Word/Works, Access, Excel, Real World, AS400, Trans Ship System, Oracle, Internet access & programs, typing, 10keyby touch, and facsimile.

EXPREIENCE:

OPERATIONS MANAGER Feb.14 Apr.16

Bar Source International LLC

I was responsible for all facets of our daily operations out of Houston. I shipped, received, identified, bar coded, color coded & inspected 100% of all material we received to our yard, which was roughly 50 million pound of steel round bars ranging from half inch to thirty-two inches in diameter, and reported material conditions our corporate office in Chicago. I supervised the loading and unloading of customer trucks as well as provided support to my dispatcher and quality manager. Assisted sales team in answer any questions regarding the inventory.

TRAFFIC MANAGER Mar.07 Feb.14

Richway Transportation/R. Warehousing & Port Services, Houston, Texas

Main Port of Houston & Greensport Industrial Terminal

Here I managed a team of 6 to 10 employees. As manager, I am responsible for the day to day operation of our shipping & receiving department. This includes, but not limited to scheduling daily tasks, coordinating with yard manager in order to load and unload 50 to 100 trucks a day while ensuring correct cargoes are loaded according to customer specifications. I also manage and coordinate local deliveries utilizing 20 to 30 company and contract trucks. I maintain an accurate account of all inventory held at our facility and create monthly reports for customers and upper management.

ASSISTANT OPERATIONS MANAGER Oct. 05 Dec.06

Gulf Marine & Industrial Supplies, Inc., Houston, Texas

Main responsibilities included, but not limited to establishing effective procedures and guidelines for all staff. Prior to my employment, this position did not exist. I was responsible for producing delivery receipts and invoices for items purchased while insuring accuracy of the order and invoices and that all customs documents were attained and properly processed in a timely manner according to the rules & regulations. I developed a detailed spreadsheet in order to keep track of all documents going out and returning while also, making those who handled such documents, accountable and responsible for their proper channeling and processing.

EXPORT DOCUMENTATION COORDINATOR May.03 Jul.05

China Shipping North America, Inc., Houston, Texas

Mainly, I was responsible for the functional operation of domestic to foreign containerized shipments. This includes calling for master bill of lading instructions, inputting, proofing and releasing the same, and ensuring all containers were manifested according to the master allowing for clearance from customs agents, ensuring timely release of container(s) at final destination and providing the best customer service possible. I have, for a period, handled all VIP accounts in addition to customer service calls, 500+ emails per day, and coordinating with our overseas agent to guarantee proper handling of containers and billing procedures.

TRAFFIC CLEARK & IMPORT/EXPORT CLERK Oct. 01 Feb.03

Gulf Stream Marine, Inc., Houston, Texas

Greensport Industrial Terminal & Manchester Terminal

Overall, I was responsible for inbound vessel's documents (i.e. manifests, brokers' orders, customs releases, steamship releases, and USDA releases) with the objective of having the vessel ready to discharge or load upon arriving to the terminal. Other responsibilities included shipping cargo discharged from the vessel and receiving cargo off trucks to be loaded onto a vessel in addition to keeping customers informed timely and accurately of their inventory in our yard. Occasionally made pick up arrangements be it via truck or rail.

ELECTRICIAN'S MATE Dec. 95 May99

United States Navy, Great Lakes, Illinois & Corpus Christi, Texas

Largely responsible for maintaining the ship's electrical minesweeping gear, and all logs which support activities with such gear. This included all mechanical and electrical maintenance and performance of all gear. Also responsible for the electrical safety program, revamping the way electrical safety was addressed and taught to all crewmembers in turn making each crewmember knowledgeable of the basic electrical safety hazards and rules.

ACCOMPLISHMENTS:

● Qualified as an Enlisted Surface Warfare Specialist as an E3, thus making me the most junior person at my command with this honorable achievement. To obtain this pin I had to complete many requirements including numerous off duty hours of studying and hands on training.

● I qualified in every area of my department and other departments, making me very versatile and valuable to my shipmates. (I.e. basic damage control, advanced firefighting, duty electrician, repair party electrician, electrical plant control operator, officer of the deck, lee helmsman, enlisted surface warfare specialist, etc.)

● As an E4 I received a perfect evaluation from the Captain of my command, meaning I greatly exceeded all standards in which I was evaluated. (I.e. professional knowledge, quality of work, military bearing, person job accomplishments, teamwork and leadership.) For this evaluated I was recommended for early promotion to E5.

REFERENCES: References are available upon request.

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