RESUME

YOGESH H. SANKE

Sr. No.*** House No. D-8, behind D.Y. Patil collage,

Walhekar Wadi, near Gurudwara chowk,

Akurdi, Dist. Pune (Maharashtra)

Mobile No: +91-920*******

Email ID: acvgw6@r.postjobfree.com

Skype ID: acvgw6@r.postjobfree.com

Objective

Highly motivated individual looking to join a high performing team of professional that will utilize my experience and education to its potential.

SUMMARY

Highly Motivated, Self – Starter, Keen Learner, Sincere, Hard Working, Seeking Challenging career.

Educational Qualification

YEAR

UNIVERSITY/BOARD

QUALIFICATION

SEPTEMBER 2007

AMRAVATI UNIVERSITY

BA

FEB 2003

MAHARASHTRA

HSC

MARCH 2001

MAHARASHTRA

SSC

PROFESSIONAL QUALIFICATION

YEAR

INSTITUTE

QUALIFICATION

AUGUST 2012-13

JETKING (J.M. ROAD, SHIVAJI NAGAR-PUNE.)

COMPUTER HARDWARE & NETWORKING

WORK EXPERIENCE

TOTAL WORK EXPERIENCE : 6.04 Year

RELEVANT EXPERIENCE : 3.04 YEAR

1)ORGANIZATION: IT SOURCE TECHNOLOGY LIMITED

DESIGNATION: DESKTOP ENGINEER

DURATION: 16th March. 2016 to Present

CLIENT: ECLERX SERVICES LTD.

LOCATION: HINJEWADI, PHASE II & III, PUNE.

Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries.

Receiving, logging and managing calls from internal staff via telephone and email.

1st and 2nd line support - troubleshooting of IT related problems.

Escalate unresolved calls to the infrastructure support team.

Log all calls in the Service Desk Call Logging system (SCSM).

Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.

To maintain a high degree of customer service for all support queries and adhere to all service management principles.

Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, and Power Point) Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc. Citrix xen App, providing group access, OU movement, User account migration, outlook issue, OS issue, Printer access and problem solving,

Tech. skill: - Ad Manager, ticketing tool, MS office, Xen Application, Windows XP, Windows7, Think client Desktop, LaserJet, MFP, DM printers, and hardware troubleshooting.

2)ORGANIZATION: TRANSCORP ENTERPRISES

DESIGNATION: DESKTOP SUPPORT ENGINEER

DURATION: 01st Nov. 2014 to 16th Jan. 2016

CLIENT: CLUB MAHINDRA

LOCATION: TUNGI (LONAVALA) / MAHABALESWAR

REMOTE LOCATION: GIR (GUJRAT)

3)ORGANIZATION: FRONTIER BUSINES SYSTEMS PVT. LTD. (MUMBAI)

DESIGNATION: SYSTEMS ENGINEER

DURATION: 31st Oct. 2013 to 31ST Oct. 2014

CLIENT: CLUB MAHINDRA

LOCATION: TUNGI (LONAVALA) / MAHABALESWAR

REMOTE LOCATION: GIR (GUJRAT)

ESSENTIAL DUTIES & RESPONSIBILITES:

Works with vendor support contact to Mahindra Holidays Resort India Pvt. Ltd. (Group of Mahindra & Mahindra Company) As Resident Engineer, executing Project Mahindra Holidays resort India Ltd.

Holds the credentials of being the Single IT Engineer for Tungi (Lonavala) and Mahabaleswar as well remote location Gir (Gujarat) site to handle 81 desktops, 33 laptops, 54 various types of printer like DMP printers, Laser Printers, KOT printers MFP printers and wireless devices, analogy cctv cameras, video conference devices (Polycom), data cards. (all around 200 users and 218 various types of computing devices)

Hardware and software troubleshooting of Desktop computer Laptops and printers as well installation of new hardware.

Creating assigning IT ticket in IT Ticketing Portal (Kaseya Agent).

Operating systems support for windows XP, windows 7 as well as application support MS Outlook 2007/10/2013, installation and entry level troubleshooting support for Symantec antivirus Citrix, Talisma and SAP 7.2.

Commissioning RF line, connectivity observation, lodge complaint (call escalation) with ISP, resolution, tracking, follow-up regarding link down, flapping and high latency etc.

Providing Level 1 & Level 2 technical support, successfully handling call escalation, resolution, tracking, follow-up and analysis in strict adherence to the committed SLAs

Assigning severity levels to each call based on mutually accepted incident categorization standards and prioritizing them. Attempting L1 resolution for all calls telephonically for other location

4)ORGANIZATION: PERSISTENT SYSTEMS

DESIGNATION: PARTICIPATE FOR IT ASSET VERYFICATION.

DURATION: 07th January 2013 to 16th February 2013

ESSENTIAL DUTIES & RESPONSIBILITES:

Verification of company IT assets such as Desktops, Laptops, Servers, Routers, Switches, Printers, and Projectors etc. according to the previous database.

Creating/updating database of company assets in the form of computer work.

Reporting to team leader.

5)ORGANIZATION: SOMA ENTERPRISE LTD.

DESIGNATION: DESKTOP SUPPORT & OFFICE ASSISTANT.

DURATION: October 2011 August 2012

ESSENTIAL DUTIES & RESPONSIBILITES:

Assist for assembling/dissembling computer.

Primary duties to assist for installing and configuring Windows Xp and windows 7 as well as Microsoft Office 2007/2010.

Outlook 2007 configuration.

Supporting to solving the problem of Computer Hardware & Networking.

TCP/IP configuration and troubleshooting.

Language & Level

English, Hindi, Marathi

(Read, Write & Speak)

personal Details

Name : YOGESH H. SANKE

Date of Birth : 28th September-1985.

Gender : Male.

Marital Status : Single.

Languages : English, Marathi & Hindi.

National : Indian

Hobbies : Reading Books, Listening Music

PASSPORT Details

Passport No. : M8783693

Passport Issued Place : Pune

Passport Expiry : 24/04/2025

Declaration

I hereby declare that above mentioned information is true and best of my knowledge.

Date: 20.06.2016

Place: Akurdi (Pune) (Yogesh Sanke)

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