Desktop support, remote support, service desk, helpdesk
Resume:
RESUME
YOGESH H. SANKE
Sr. No.*** House No. D-8, behind D.Y. Patil collage,
Walhekar Wadi, near Gurudwara chowk,
Akurdi, Dist. Pune (Maharashtra)
Mobile No: +91-920*******
Email ID: **.*****@*****.***
Skype ID: **.*****@****.***
Objective
Highly motivated individual looking to join a high performing team of professional that will utilize my experience and education to its potential.
SUMMARY
Highly Motivated, Self – Starter, Keen Learner, Sincere, Hard Working, Seeking Challenging career.
Educational Qualification
YEAR
UNIVERSITY/BOARD
QUALIFICATION
SEPTEMBER 2007
AMRAVATI UNIVERSITY
BA
FEB 2003
MAHARASHTRA
HSC
MARCH 2001
MAHARASHTRA
SSC
PROFESSIONAL QUALIFICATION
YEAR
INSTITUTE
QUALIFICATION
AUGUST 2012-13
JETKING (J.M. ROAD, SHIVAJI NAGAR-PUNE.)
COMPUTER HARDWARE & NETWORKING
WORK EXPERIENCE
TOTAL WORK EXPERIENCE : 6.04 Year
RELEVANT EXPERIENCE : 3.04 YEAR
1)ORGANIZATION: IT SOURCE TECHNOLOGY LIMITED
DESIGNATION: DESKTOP ENGINEER
DURATION: 16th March. 2016 to Present
CLIENT: ECLERX SERVICES LTD.
LOCATION: HINJEWADI, PHASE II & III, PUNE.
Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries.
Receiving, logging and managing calls from internal staff via telephone and email.
1st and 2nd line support - troubleshooting of IT related problems.
Escalate unresolved calls to the infrastructure support team.
Log all calls in the Service Desk Call Logging system (SCSM).
Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
To maintain a high degree of customer service for all support queries and adhere to all service management principles.
Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, and Power Point) Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc. Citrix xen App, providing group access, OU movement, User account migration, outlook issue, OS issue, Printer access and problem solving,
Tech. skill: - Ad Manager, ticketing tool, MS office, Xen Application, Windows XP, Windows7, Think client Desktop, LaserJet, MFP, DM printers, and hardware troubleshooting.
2)ORGANIZATION: TRANSCORP ENTERPRISES
DESIGNATION: DESKTOP SUPPORT ENGINEER
DURATION: 01st Nov. 2014 to 16th Jan. 2016
CLIENT: CLUB MAHINDRA
LOCATION: TUNGI (LONAVALA) / MAHABALESWAR
REMOTE LOCATION: GIR (GUJRAT)
3)ORGANIZATION: FRONTIER BUSINES SYSTEMS PVT. LTD. (MUMBAI)
DESIGNATION: SYSTEMS ENGINEER
DURATION: 31st Oct. 2013 to 31ST Oct. 2014
CLIENT: CLUB MAHINDRA
LOCATION: TUNGI (LONAVALA) / MAHABALESWAR
REMOTE LOCATION: GIR (GUJRAT)
ESSENTIAL DUTIES & RESPONSIBILITES:
Works with vendor support contact to Mahindra Holidays Resort India Pvt. Ltd. (Group of Mahindra & Mahindra Company) As Resident Engineer, executing Project Mahindra Holidays resort India Ltd.
Holds the credentials of being the Single IT Engineer for Tungi (Lonavala) and Mahabaleswar as well remote location Gir (Gujarat) site to handle 81 desktops, 33 laptops, 54 various types of printer like DMP printers, Laser Printers, KOT printers MFP printers and wireless devices, analogy cctv cameras, video conference devices (Polycom), data cards. (all around 200 users and 218 various types of computing devices)
Hardware and software troubleshooting of Desktop computer Laptops and printers as well installation of new hardware.
Creating assigning IT ticket in IT Ticketing Portal (Kaseya Agent).
Operating systems support for windows XP, windows 7 as well as application support MS Outlook 2007/10/2013, installation and entry level troubleshooting support for Symantec antivirus Citrix, Talisma and SAP 7.2.
Commissioning RF line, connectivity observation, lodge complaint (call escalation) with ISP, resolution, tracking, follow-up regarding link down, flapping and high latency etc.
Providing Level 1 & Level 2 technical support, successfully handling call escalation, resolution, tracking, follow-up and analysis in strict adherence to the committed SLAs
Assigning severity levels to each call based on mutually accepted incident categorization standards and prioritizing them. Attempting L1 resolution for all calls telephonically for other location
4)ORGANIZATION: PERSISTENT SYSTEMS
DESIGNATION: PARTICIPATE FOR IT ASSET VERYFICATION.
DURATION: 07th January 2013 to 16th February 2013
ESSENTIAL DUTIES & RESPONSIBILITES:
Verification of company IT assets such as Desktops, Laptops, Servers, Routers, Switches, Printers, and Projectors etc. according to the previous database.
Creating/updating database of company assets in the form of computer work.
Reporting to team leader.
5)ORGANIZATION: SOMA ENTERPRISE LTD.
DESIGNATION: DESKTOP SUPPORT & OFFICE ASSISTANT.
DURATION: October 2011 August 2012
ESSENTIAL DUTIES & RESPONSIBILITES:
Assist for assembling/dissembling computer.
Primary duties to assist for installing and configuring Windows Xp and windows 7 as well as Microsoft Office 2007/2010.
Outlook 2007 configuration.
Supporting to solving the problem of Computer Hardware & Networking.
TCP/IP configuration and troubleshooting.
Language & Level
English, Hindi, Marathi
(Read, Write & Speak)
personal Details
Name : YOGESH H. SANKE
Date of Birth : 28th September-1985.
Gender : Male.
Marital Status : Single.
Languages : English, Marathi & Hindi.
National : Indian
Hobbies : Reading Books, Listening Music
PASSPORT Details
Passport No. : M8783693
Passport Issued Place : Pune
Passport Expiry : 24/04/2025
Declaration
I hereby declare that above mentioned information is true and best of my knowledge.
Date: 20.06.2016
Place: Akurdi (Pune) (Yogesh Sanke)
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