Crystal Brook Gentry
**** *. ****** ***** *******, Washington 99208 b ************@*****.*** 509-***-**** SKILLS .
● well organized
● efficient
● thorough understanding of Microsoft: Excel, Access, PowerPoint, and Word
● self-motivated
● assertive
● work well in a high pressure environment
● work well without immediate supervision
● have effective communication skills both written and verbal
● type 60 w.p.m
● 10-key by touch
● operate multi-line phone system
● have extensive experience in operating various office machines
● offer exceptional customer service
EXPERIENCE
ADG Research Spokane, Washington October 2015 - March 2016 Research Analyst
● made outgoing calls to clients
● represented ADG Research in conducting surveys and gathering information. Advance Till Payday Spokane, Washington September 2012 - October 2015 Assistant Manager
● provided each customer with personalized, friendly service
● processed loans, money orders, cashed checks, and Western Union transactions
● prepared daily reports, and statements
● accurately balanced cash drawers on a daily basis
● supervised employees
● made deposits and handled other banking business The Home Depot Spokand, Washington February 2012 - September 2012 Pack Out & Pack Down
● loaded and unloaded materials to and from racks, shelves, and freight trucks
● investigated and reported reasons for discrepancies
● posted totals to inventory records, manually and on the computer American Auto Glass Spokane, Washington October 2003 - February 2012 Assistant Office Manager
● set routes for installers in all 8 states
● confirm appointments with customers
● assist insurance companies with billing questions
● supervise office staff
● manage contract and price negotiations with office vendors, service providers and office lease
● provide general support to visitors
Spokane Airways Spokane, Washington February 2002 - July 2003 Customer Service Representative
● assisted customers with requested services such as fueling, catering, and hotel accommodations
● assisted with ground transportation
● FBO billings
● daily fuel reconciliation
● cash box management and reconciliation
● processing customer purchases and fuel transactions EDUCATION
Mead High School Spokane, Washington June 2000
High School Diploma, GPA 3.0
References are available upon request.