Crystal Brook Gentry

**** *. ****** ***** *******, Washington 99208 b acvgtp@r.postjobfree.com 509-***-**** SKILLS .

● well organized

● efficient

● thorough understanding of Microsoft: Excel, Access, PowerPoint, and Word

● self-motivated

● assertive

● work well in a high pressure environment

● work well without immediate supervision

● have effective communication skills both written and verbal

● type 60 w.p.m

● 10-key by touch

● operate multi-line phone system

● have extensive experience in operating various office machines

● offer exceptional customer service

EXPERIENCE

ADG Research Spokane, Washington October 2015 - March 2016 Research Analyst

● made outgoing calls to clients

● represented ADG Research in conducting surveys and gathering information. Advance Till Payday Spokane, Washington September 2012 - October 2015 Assistant Manager

● provided each customer with personalized, friendly service

● processed loans, money orders, cashed checks, and Western Union transactions

● prepared daily reports, and statements

● accurately balanced cash drawers on a daily basis

● supervised employees

● made deposits and handled other banking business The Home Depot Spokand, Washington February 2012 - September 2012 Pack Out & Pack Down

● loaded and unloaded materials to and from racks, shelves, and freight trucks

● investigated and reported reasons for discrepancies

● posted totals to inventory records, manually and on the computer American Auto Glass Spokane, Washington October 2003 - February 2012 Assistant Office Manager

● set routes for installers in all 8 states

● confirm appointments with customers

● assist insurance companies with billing questions

● supervise office staff

● manage contract and price negotiations with office vendors, service providers and office lease

● provide general support to visitors

Spokane Airways Spokane, Washington February 2002 - July 2003 Customer Service Representative

● assisted customers with requested services such as fueling, catering, and hotel accommodations

● assisted with ground transportation

● FBO billings

● daily fuel reconciliation

● cash box management and reconciliation

● processing customer purchases and fuel transactions EDUCATION

Mead High School Spokane, Washington June 2000

High School Diploma, GPA 3.0

References are available upon request.

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