Manager Customer Service
Resume:
Gabriel A. Baldwin
College Park, MD 20740
H/301-***-**** Cell/301-***-****
*******.********@*****.***
OBJECTIVE: To work for an organization where there is an opportunity for personal and professional growth and to put into practice my management, and social skills.
SKILLS: Bilingual, fluent in English and Spanish; Computer skills (Microsoft excel, power point, word, Adobe Photoshop and illustrator); Good writing and organizational skills; Professional Drawings and art skills.
EDUCATION:
High School Diploma. Parkdale High School. Good Luck Rd, College Park, MD. June, 2011
WORK EXPERIENCE:
Assistant General Manager: Chipotle. Laurel, MD July 18th, 2015 – June 18th 2016.
14354 Baltimore Ave, Laurel, MD 20707. 301-***-****.
• Leading the restaurant team in successful day-to-day operations
• Identifying talent, interviewing, and hiring new Crew
• Participating in personnel decisions regarding the restaurant team, including transfers and terminations
• Training and developing the restaurant team, especially Kitchen and Service Managers
• Building sales and managing the restaurant budget
• Assisting the General Manager in performing administrative duties including payroll, inventory, food ordering, proper cash handling, etc.
• Writing schedules that meet the needs of the business so that a great customer experience is delivered while maintaining financial responsibility
• Leading by example and being a role model of the standards and behaviors consistent with Chipotle’s values and culture
• Successfully communicating company changes/focus to the team
• Ensuring that safety and security standards are emphasized and adhered to, and that employees are trained in appropriate responses to unsafe situations
• Maintaining a clean restaurant with excellent quality food and customer service
• Maintaining cleaning and sanitation standards within the restaurant
• Assisting with local store marketing opportunities
• Ensuring that employees are paid properly, receive appropriate benefits, and are prepared for additional career opportunities
• Acting as General Manager when General Manager is not present in restaurant
Administrative Assistance: Instituto de Educacion Infantil Inc. March 2015- July 2015.
33 University Blvd. Silver Spring, MD 20901.301-***-****
Supervise and coordinate the activities of the instructors, recommending measures to improve performance and increase efficiency.
Recommends or initiates personnel actions such as hiring, promotions, transfers, discharges, disciplinary measures; trains new and current employees.
Interprets, implements, and enforces company underwriting policies.
Prepare an submit to the Project Director the instructor’s skill evaluations
Report to the Project Director any situations that need to address and resolve to maximize the success of the project.
Read all the students evaluations and share the outcomes with the instructors to improve the program, the classes and the methodology if necessary.
Reviews literature in the assigned marketing project, previous marketing materials used in the assignment area, and gathers materials of competitive companies in the field.
Develops direct mail programs, as dictated by the assignment, and monitors roll-out of the campaign and checks for success level at conclusion.
Costumer Service: Sub Urban Floor Coverings August 14th, 2014 – February 2015.
2120 Beaver Rd Landover MD 20785
Attract potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Service Manager: Chipotle. Laurel, MD. February 2014- May 18, 2014. 14354 Baltimore Ave, Laurel, MD 20707. 301-***-****.
Responsible for building a team of top performers
Create a special customer experience
Empowering a team to be at their very best
Create a culture in the restaurant that is exciting, optimistic and rewarding
Charged with the task of recruiting and training the next generation of leaders
Running shifts
Cash handling
Data entry
Ordering supplies/inventory
Scheduling
Service Manager: Chipotle, North College Park. May 3rd, 2012 – February, 2014. 10250 Baltimore Ave, College Park, MD 20740 240-***-****)
VOLUNTEER WORK:
Seasonal Concession Stand Worker: Parkdale High School, Riverdale, MD. Year Book Club. School year around 2010-2011.
Responsible for working at the concession stand, inventory, receiving monies for purchases, giving correct change and preparing and serving food products.
Office Assistant: Instituto de Educación Infantil. 8130 Kenilworth Ave, College Park, MD, 20740 . June 2009-to present.
Prepare folders with the registrations and other forms necessary to begin class.
Answer telephones to enroll students and provide information necessary for them to enroll in each course or workshop.
Assist the director in securing teaching locations.
Prepare certificates and organize graduation ceremonies.
Communicate any issues or problems to the Director right away so that the project could be carried without any majors concerns.
Make copies for student’s folders. Assembling students working books.
Youth Leader: Church of The Nazarene. Annapolis Maryland. 2012 to present
Be an advocate for youth and educate the congregation about the hopes, concerns and needs of youth in the local church and community.
Help plan, develop, and implement all aspects of a balanced youth ministry in the areas of group building, worship, discipleship, mission, and outreach.
Mentor youth in developing their leadership skills.
Be aware of resources for developing the youth ministry programming and participate in continuing education events and training opportunities.
Be a liaison between the church and other community organizations, people, and resources that relate to youth and youth ministries.
Work in partnership with the Evangelism Committee to effectively reach youth in the community and develop a strategic youth ministry outreach plan.
Keep records of youth participation and manage the youth ministry budget.
Communicate in a timely manner and as effectively as possible using all available resources (email, website, bulletin, newsletter, bulletin board, etc.). Ensure communication with church staff and leadership, parents, and the congregation as a whole.
Work in concert with the gifts and talents of other staff members and maintain a teamwork mentality.
Ensure that the Child Protection Policy is observed in all youth ministry settings.
*References available upon request
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