Training and Development, Learning and Development

TERI HOENSHELL

*** ***** **. ******, ** ***** 517-***-**** *****************@*****.***

PROFESSIONAL PROFILE

Creative and innovative individual with experience in developing and implementing training processes and materials. Possess academic knowledge and professional experience in current industry trends, learning and development theories, and on multi-platform training initiatives. Skilled communicator, both visual and written; adept at presenting information in an easy-to-understand format. Impeccably organized and meticulously detailed with the ability to prioritize and multitask with ease and efficiency. Areas of skill:

Training & Development Theories/Concepts – Process & Procedure Improvement – Leadership Initiatives Creating Training Manuals – Team Building – Management/Supervision

EDUCATION/LICENSES

Baker Center for Graduate Studies – Flint, MI

Master of Science in Industrial/Organizational (I/O) Psychology 6/2015

Baker College – Owosso, MI

Bachelor of Computer Science, Computer Science 12/2004

Associate of Applied Science, Computer Networking 12/2002

Notary Public, State of Michigan 1/2021 (expiration)

RELEVANT COURSEWORK

Industrial/Organizational Psychology, Tests & Measurements, Consultation Psychology, Research Methods, Psychology of Leadership, Testing & Assessment in Workplace, Psychology of Performance & Motivation, Psychology of Personal Management & HR, and Statistical & Data Analysis

WORK EXPERIENCE

TIAA-Cref – East Lansing, MI

Financial Services Office Administrator 10/2014-Present

Created and implemented a policy and procedure manual used to ensure efficiency in all administrative tasks.

Provide advanced level administrative support including processing forms, depositing checks, creating seminar folders, and ensuring all marketing material is up to date for compliance standards

Maintain and managed the calendars of 5 financial advisors by ensuring an appropriate amount of time is allotted based on advisor and client needs

Resolved client disputes/conflicts through proactive communication between the client and advisor

Manage approximately 1,000 client files including creating new files, updating files with client information, and purging old files

Baker College of Owosso – Owosso, MI 9/1999-4/2014

Faculty Administrative Coordinator 8/2012-4/2014

Created a work-study manual and trained all work-study staff on job duties and expectations

Developed training materials and trained staff members on a new software conversion

Managed work-study staff including scheduling hours, providing performance reviews, minimizing employee conflict, and addressing areas of concern

Handled understaffing, disputes, terminating employees and administering disciplinary procedures

Planned and organized an event for 400+ students and staff members including enlisting and supervising volunteers, marketing to students and the community, and coordinating all activities

Teri Hoenshell – Page 2

Reviewed, processed, and ensured the accuracy of detail orientated paperwork for students

Learning Support Services Office Manager 8/2010-8/2012

Identified training needs and conducted training programs during the onboarding of work-study students

Supervised multiple work-study students including providing training, delegating daily tasks, overseeing job duties, and evaluating performance

Participated in the hiring of work-study students by reviewing resumes, scheduling and conducting interviews, and hiring a qualified staff

Focused on quality customer service: scheduled appointments, proctored tests, and answered questions

Program Assistant 8/2009-8/2010

Adhered to the guidelines of the Workforce Investment Act Program by reviewing and qualifying participants based on state regulations

Provided case management tracking sheets of up to 500+ people including data entry, updating client status, and job tracking

Campus Safety Lead Monitor 12/2004-8/2009

Created office manuals to be used by all employees in order to increase efficiency and accuracy of daily jobs

Trained new and existing employees on office procedures, equipment, and company policies

Assisted in the organization and coordination of department events and activities

Maintained and created databases to ensure the accurate recording of daily activity

Support Services 7/2002-9/2003

Supervised and trained over ten work-study students in all daily duties and tasks

Resident Assistant 9/1999-12/2004

Trained new employees, guided residents by way of strong leadership, and enforced rules and guidelines while obtaining academic achievement

PROFESSIONAL ORGANIZATIONS

International Personnel Assessment Council (IPAC), Member 4/2014-Present

Society for Industrial and Organizational Psychology (SIOP), Member 5/2015-Present

COMPUTER SKILLS

MS Word, Excel, PowerPoint, Access, Publisher, Outlook; AS/400, OASIS; Gmail; Siebel; JP Morgan

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