Legal Assistant
Resume:
Ransom C. Johnson
**** **** ***** ****, ******* Texas, 77067
Email: **************@*****.***
Objective: To pursue a career in the legal profession.
Education: Criminal Justice & Criminology, Bachelor of Arts Degree, University of Maryland,
College Park, MD 20740 December 2002
EXPERIENCE
Legal Client Services Representative – June 2015 – April 2016
Oversees the record procurement process for law firms and collaborates with co-workers
Generates and sends appropriate forms to insured/claimant for completion
Researches and problem solves requests requiring special attention
Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
Assesses daily workload and develops proactive solutions in coordination with management
Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
Builds and sustains exceptional professional relationships with assigned clients through quality communication and service
Business Development Manager – August 2013 – May 2015
Champion Chrysler Jeep Dodge, 6525 West Saginaw Highway, Lansing, MI 48917
Produced committed, scheduled appointments between customers and sales representatives
Achieved departmental performance standards through dedicated specialized telephone activity
Monitored all internet leads, phone calls and following up on unsold leads.
Worked with the sales managers in order to maximize advertising expense.
Visited local businesses to promote the dealership.
Health Care Data Analyst - Contractor - April 2013 - July 2013
Blue Cross Blue Shield, State of Michigan, 750 Harrison Drive, Dimondale, Michigan 48821
•Worked as a Healthcare Data Analyst for the Office of Retirement Services, State of Michigan.
•Used data analysis tools (Microsoft PowerPoint, Excel, Access, Visio, and Healthcare databases) to prepare reports for senior ORS management and analyzed and summarized findings for ORS management.
•Provided research and consultation on complex issues such as FOIA, Benefit Plan Statutes, and other state and federal regulations.
•Accessed and prioritized ORS members’ needs based on inquiries received from the State of Michigan website.
•Coordinated communication with vendors of State of Michigan such as Blue Cross Blue Shield, Delta Dental, and ING.
SALES CONSULTANT - April 2011 - April 2013
Grand Ledge Ford Lincoln Company, 6080 Saginaw Highway, Grand Ledge, MI 48837
•Primary responsibility was to show new/pre-owned vehicles to prospective customers who visit the car dealership and arrange for customers to take a test drive.
•Provided professional advice on the benefits and features of new and pre-owned vehicles to customers.
•Utilized phone and internet skills to help persuade customers to come and purchase vehicles at the dealership.
OFFICE CLERK/HELP DESK SUPPORT - August 2008 – October 2010
U.S. Census Bureau, 910 Southland Ave., Lansing, MI 48906
•Audited timesheets and investigation of customer pay inquiries or forward them on to my supervisor.
•Answered incoming calls, and provided customer service by answering callers' questions.
•Troubleshoot software issues over the phone with employees experiencing problems with their hand held computers.
SKILLS
Strong written and verbal communication skills
Strong computer, typing and grammar skills
Excellent customer service skills and a passion to help others
Ability to be a self-starter and work independently
Excellent time management skills
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