bilingual bahasa indonesia and indonesian technical support
Resume:
Sandi Petrus Sinurat
Vito cruz, *** Ocampo St, Manila, 1000 Metro Manila
************@*****.***
DESIRED POSITION: Indonesian Customer service/Technical support representative
CAREER OBJECTIVE: To use my fluency in English and Bahasa Indonesia language to provide an excellent job.
EMPLOYMENT HISTORY
S&L Services November 20, 2012-January 10, 2013
Indonesian Sales Consultant
Invited client to join the company product through phone.
Monitored emails from client.
Explained to client about company product.
Guided client to invest through the company website/link.
Cynergy Care January 28, 2013-October 2, 2013
Indonesian Customer Service representative
Provided customer service via the phone and email in a timely manner and according to the service required by the company.
Made document and update call/complaint logs and generate reports as needed to the seniors.
Helped clients to schedule network provider appointment on behalf of member.
Research and solved immediate and non-immediate customer care issues using computer system, and emails.
Translated documents from indonesia to english.
Oakleigh Capital Limited November 04, 2013-May 4, 2016
Indonesian Customer Service representative
Handled client problems especially about their deposit, withdrawal and solve member problems through chat and call (inbound and outbound).
Monitored emails from clients.
Cross selling to clients about company product promotions.
Guided clients to understand about the company website/link.
Made a daily report to our team leader about client problem.
Translated clients survey from indonesia to english
EDUCATIONAL ATTAINMENT
Bachelor of Science in Information Technology (2008-2012)
Adventist University of the Philippines, Puting Kahoy, Silang Cavite
GPA: 3.30
Achievement: Scholarship from PT Freeport Indonesia (2010-2012)
Participation
IT DEPT. OLYMPICS Flash Designing, Adventist University of the Philippines
Y4IT Seminar, University of the Philippines, Deliman Quezon City
SPECIAL SKILLS
Fluency in English, Bahasa Indonesia and Filipino
Extensive skills in programming languages such PHP and Visual basic
Proficient in HTML, CSS and mySQL
Knowledge in Microsoft Office Word, Excel, Powerpoint, Acess, Outlook Macromedia flash and Director
Customer service oriented skills – Ability to deal with irate customers using excellent interpersonal-communication skills
Sales – Ability to sell a product to customers
PERSONAL INFORMATION
Complete Name: Sandi Petrus Sinurat
Date of Birth: March 23, 1989
Age: 27 years old
Gender: Male
Nationality: Indonesian
Marital status: Single
I am a very hard working person. I have experiences in customer service and Marketing. I can be a good employee because I know how to follow rules. I am a fast learner. I am good in English and can communicate well using my native language and English.
SANDI P SINURAT
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