Customer Service Manager

Theodora Lewis

**** ********** ******

Laurel, MD 20723

301-***-****

Experience

Chadbourne & Park LLP – Washington, DC

Receptionist/Conference Coordinator October 2000 – January 2015

Responsibilities include meeting and greeting of clients and visitors, attending to and assisting vendors and contractors; operating main switchboard, directing internal and external calls; scheduling meetings, assign conference rooms, administration of petty cash; preparation of status reports.

Morgan Lewis & Bockius – Washington, DC

Receptionist/Conference Coordinator August, 1998 – October 2000

Responsibilities include meeting and greeting of clients and visitors, attending to and assisting vendors and contractors; operating main switchboard, directing internal and external calls; scheduling meetings, assign conference rooms, preparation of status reports.

Nixon Peabody, LLP – Washington, DC

Receptionist/Conference Coordinator May, 1996 – August, 1998

Responsibilities include meeting and greeting of clients and visitors, attending to and assisting vendors and contractors; operating main switchboard, directing internal and external calls; scheduling meetings, set-up of conference rooms, administration of petty cash; reviewing vendor invoices for accuracy and preparation of status reports.

Kodak Imaging Services, Washington, DC

Support Services Association August, 1994 – May, 1996

Was a Service contractor to offices in the Washington-Metropolitan area; Responsibilities include answering telephones, copying and faxing, sorting incoming mail, handling deliveries and processing outgoing packages.

Sovran/Nations Bank, Washington, DC

Customer Service Representative February, 1990 – April, 1995

Responsibilities included answering telephones, responding to customer inquiries; preparing correspondence; processing checks and preparing checks for automatic sorting; and filing after National Bank takeover. Teller responsibilities include processing withdrawals and deposits for all bank clients, including commercial and foreign accounts; prepared daily reconciliations.

PDJ Distributing Co., Washington, DC

Manager June, 1980 – February, 1990

I managed operations at several PDJ-DC stores. As rotating Manger, responsibilities included maintaining inventory of supplies for retail sales as well as regular office supplies; supervised sales clerks; company record keeping duties, handled deposits for all stores and opened/closed all stores.

Skills

Ability to work under pressure and produce a high quality product; accounting; record keeping; multitask.

Proficient with accounting machinery, NCR Machines, Xerox, Microsoft Word

Also knowledge of Microsoft Office tools & Adobe

References are furnished upon request

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