Customer Service Administrative Assistant

Ayah Assem Mahmoud Shalaby

Address: *** ****’s Court – Postal code: T6J2E4

Cell phone no.: 587-***-****

Email: **********@*******.***

Home no.: 587-***-****

Objective:

Hard working Mass Communication graduate with proven organizational and leadership skills seeking to apply my abilities and experience to Administrative Assistant position

Highlights of Qualifications:

-Bachelors’ Degree in Mass Communication

-Over five years full time work experience

-Valid Alberta Class 5 driving license

-Understanding, flexible, patient, non-judgmental and willing to learn

-Ability to work in a team or alone with minimal supervision

-Exceptional customer service skills

-Advanced knowledge of Microsoft Word, Excel, and Outlook

-Good decision making and problem solving skill

-Good communication skills, both written and verbal

-Exceptional organizational skills

Employment Experience in Canada:

Tim Hortons, Edmonton

Front Cashier (October 2014 - February 2016)

• Take customers’ orders

• Prepare food and beverages orders

• Serve customers at counters or drive-thru windows

• Stock and keep records of the quantities of food used

• Receive payment for food items purchased

• General housekeeping duties

Sephora, Edmonton

Seasonal Cashier ( September 2015 - January 2016)

• Greeting

• Restocking

• Receiving payment for items purchased

• Gift wrapping

• Helping the selling team by serving customers

• General housekeeping duties

Employment Experience in Egypt:

ElSallab for trade and Ceramics

CEO Office Manager (2013-2014)

• Manage CEO’s calendar including scheduling appointments and conference calls

• Coordinate CEO’s travel itineraries, flights, and hotel accommodation

• Complete monthly expense reconciliation

• Serve as a liaison with internal staff at all levels

• Provide administrative support to CEO

• Supervise all daily office functions

• Coordinate and prepare meeting materials for the Board of Directors

• Responsible for all vendor management

• Serve as the first contact for transfer incoming calls and office visitors

• Maintain office files and records

• Responsible for annual domestic and international meetings that include accommodations, menus, space set up, budget and transportation

• Responsible for event planning, social engagements, and holiday celebrations.

Commercial International Bank, Cairo

Sales & Service Representative (2011-2013)

• Help customers manage their funds

• Provide information about the bank’s products and services

• Solve problems related to customer finances

• Approach clients to try bank products and services

• Responsible for customer and bank data entry

• Filing duties

Education Background:

-Full time student at Reeves College in Edmonton, Paralegal Diploma (Present)

-Bachelor of Mass Communication from October University for Modern sciences and Arts (2007-2011)

-Completed grade 12 from Ramses Language School – American Division (2007)

*references available upon request

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